Business Systems Analyst V

SGS_JOB_3156

Engineering
Remote
Customer Experience (CX)
Data Analysis
UAT
NPS
CSAT

Contract - 12 Months

The business enablement team is looking for a solution with deep Customer Experience understanding and expertise. The candidate must have business and technical systems expertise as it pertains to the full lifecycle of customer journey. The candidate must have excellent communications skills and an aptitude for close collaboration with business leadership, product engineering and applications engineering teams.

Job Responsibilities:

  • Interface with the various Post Sales Operations and Engineering teams to define comprehensive process and system strategies that provide flexibility and are scalable as well as sustainable
  • Contribute to CX strategies by providing comprehensive capability development analysis and solution development roadmaps to implement goals defined by the strategies
  • Support business partners in drafting business cases for new initiatives
  • Document and maintain detailed customer journey maps, process workflows, and associated systems maps. Guide CX team through UAT. Develop acceptance criteria for new solutions being deployed.
  • Break down business needs into small value deliveries:
  • Create Features and Stories from Initiatives and Epics
  • Capture requirements into the single source of truth (Jira/Confluence)
  • Validate requirements traceability with engineering
  • Facilitate workshops with cross functional teams to gather detailed requirements
  • Develop strategies and associated requirements for gaining customer insights through the data residing in different systems with respect to integration, data collection, and visualization.
  • Identify opportunities for process and system optimization near and mid-term and contribute to long range strategic planning
  • Minimal domestic travel maybe required

Skills:

  • At least 5 years’ experience in CX space spanning Customer Lifecycle from interest/inquiry to orders to post sales ops processes
  • 5+ years of customer journey, user stories, and business requirements writing
  • Deep understanding of CX metrics such as NPS and how to leverage insights from Voice of Customer
  • 3+ years of experience with Agile and Scrum techniques
  • Experience using various tools and platforms for CX management (e.g. Medallia, Salesforce)
  • Working business understanding of New Product Introductions, New Market Entry, and Product Promotions from a CX perspective
  • Excellent communication, creative, critical thinking, problem-solving, planning, prioritization, teamwork and organization skills
  • Experience working in the high-volume consumer electronics industry.
  • Strong analytical skills and interpersonal experience.
  • Proven track record in building internal and external customer relationships

Education/Experience:

  • Bachelor's degree in a technical field such as Management Information Systems or Computer Science-related field (or equivalent experience) preferred

Related Jobs

Algorithm Developer

Engineering
Remote
60-65/Hr. on W2
11 Months

Job Description The role is an AI engineer in the AI research team to execute its engineering tasks. The team aims at driving innovation towards superintelligence from the perspective of data curation algorithms for perception, better modeling of spatial and temporal knowledge, and more efficient research tools. We work on research in various modalities (e.g., CV, NLP, embodied AI) and build large scale foundation data and models with high quality and diversity. In this role, you will be embedded into the team and other AI research collaborators to convert ideas into implementation and solutions. You will build new algorithms, new functionalities, and new architectures in our research platforms. You will participate in the team publication effort to turn works into broad research outcomes and push the research frontier in superintelligence.

GenAI
LLM
Foundational Models
C++
Python
Rust
Computer Vision
Deep Learning

Computational Linguist -Large Language Models

Engineering
Remote
50-55/Hr. on W2
6 Months

We are looking for a skilled Linguistic Engineer to join our team to build, maintain, and analyze datasets powering LLM powered features. In this role, you will be instrumental in building and assessing the quality of data processed by our LLM production systems. Using new and existing data quality workflows and pipelines, you will collaborate closely with a cross functional team of engineers, research scientists, project managers, and data scientists to build datasets for, report on, and generally guide improvements on our LLM powered features, ensuring their accuracy and reliability in smart glasses applications.

SQL
Python
LLM
Foundational Models
Data Annotation
Linguistics

Product Lifecycle Management Analyst

Engineering
 California
80-95/Hr. on W2
12 Months

Location : Sunnyvale, CA, Summary • As Product Lifecycle Analyst (PLM) at Client, you will take on a critical role in bringing AR/VR to our customers. You will work side-by-side with engineering and business teams that are leading innovation in this exciting new product category. • The PLM Analyst will support a variety of product projects through the entire product lifecycle including concept, prototype, new product introduction, and sustaining PLM activities. Product types include research, consumer intent, accessories, and service offerings. You must be flexible, responsive, and able to manage competing demands.

PLM
Agile
Arena
ECO

Manufacturing Project Manager

Engineering
 Texas
40-45/Hr. on W2
3 Months

Location : El Paso, TX.

Manufacturing
Project Management
Plant Management
Quality Engineering
Continuous Improvement

Project Engineer

Engineering
 Iowa
68-70/Hr. on W2
3 Months

Location : Cedar Rapids, IA

Project Engineering
Manufacturing
Change Orders

Electrical Test Technician

Engineering
 California
29-31/Hr. on W2
12 Months

Location : Costa Mesa, CA.

Power Testing
Electrical Engineering
Lab equipment

Software Test Engineer

Engineering
 Texas
60-68/Hr. on W2
3 Months

Role Summary: • We are seeking a Software Test Engineer experienced in verifying VoIP software applications, specifically those integrated with LMR systems. • The ideal candidate possesses a robust command of Windows and Linux operating systems, virtualization technologies, fundamental networking, and test automation.

Manual or Automation Testing
SDET
AI
Python
Selenium

Engineering Recruiter

Engineering
 Illinois
6 Months

Technical Engineering Recruiter position.

ATS
Workday
LinkedIn Recruiter
Engineering Recruitment

AI Engineer – Model Training & Finetuning

Engineering
Remote
12 Months

Location (mandatory): Remote Client is seeking a strong AI Engineer to join our AI Research team; an organization focused on making research breakthroughs in AI. Join the core team defining the future of multimodal AI. You will build the data engines and evaluation platforms that power our frontier multimodal LLMs, transforming raw data into high-fidelity benchmarks that drive breakthroughs at Client-scale. You’ll ship high-fidelity reproducible breakthroughs and bridge frontier research into Client's product ecosystem to impact billions. You'll collaborate within an interdisciplinary group of scientists and engineers, leveraging world-class compute, data resources, and research facilities.

AI
ML
LLM
Fine-tuning (SFT/preference)
Multimodal
Python
Pytorch
logo

At SGS Consulting, we go beyond resume-job matches, creating meaningful connections and pathways for individuals to thrive in defining careers.


© 2026 All rights reserved.
logologologologo