Small Description: The Customer Care Specialist serves as the primary contact for customers, delivering exceptional service by handling inquiries, resolving issues, and ensuring positive experiences across all interactions. The role requires managing high-volume inbound and outbound calls within a fast-paced call center environment while meeting performance and quality standards. Candidates utilize customer service experience and preferred insurance knowledge to address policy-related questions accurately, communicate bilingually in English and Spanish, and maintain precise documentation of customer interactions. Additionally the position emphasizes empathy, active listening, problem-solving, adaptability, and initiative to understand customer needs, resolve concerns, and proactively prevent future challenges while supporting organizational objectives.

Location : Houston, TX, 77092. Small Description: This role handles medical collections and claim follow-ups in a healthcare billing environment. Requires 3–5 years of experience in healthcare billing, collections, or a call center. Works on denied claims, aged accounts, and communicates with payers and patients. Strong knowledge of hospital A/R processes and payor systems is essential. Proficiency in Excel, Word, and online portals is required.

Small Description: The Customer Experience Strategist designs executes and optimizes end to end customer experiences for assigned programs and clients. The role applies customer experience methodologies human centered design principles and research to develop artifacts and insights supporting journey improvements. Responsibilities include collaborating with product and project managers managing stakeholders reviewing changes and leading communication strategies. The position monitors performance analyzes insights and drives cross functional improvements impacting customer satisfaction and Net Promoter Score. It also develops business cases cost benefit analyses and recommendations ensuring measurable value while aligning initiatives with organizational goals and evolving customer expectations across diverse business environments effectively.

Location (mandatory): Sarasota, FL 34243 The Utility Service Temporary Support role provides administrative and operational assistance to the utility services team. This position supports daily service operations through accurate data entry, scheduling, invoicing, and documentation. The ideal candidate is detail-oriented, organized, and works well in a team-focused environment.

Location: San Diego, CA 92102 The Planner Assistant will support the Project Specialists Express Team by assisting with administrative and coordination tasks related to service orders and project activities. Project Specialists receive service orders and are responsible for providing turnaround timelines to customers, submitting permit documentation, and performing various administrative tasks related to project coordination. The Planner Assistant will work closely with Project Specialists to ensure documentation, service orders, and administrative processes are completed accurately and on time. Strong communication and organizational skills are essential for success in this role. The ideal candidate should demonstrate strong time management abilities, adaptability, and the capability to work independently in a fast-paced environment. Candidates with entry-level administrative, clerical, or dispatching experience are encouraged to apply. Previous experience working with Microsoft Office tools, particularly Excel and Word, is preferred. Candidates from a variety of industries are welcome as long as they possess strong administrative and coordination capabilities

Small Description: The Processing Specialist manages insurance documentation for financial institution clients to protect homeowners coverage accuracy and timeliness. This role ensures policies are reviewed, classified, and processed according to defined procedures and quality expectations. Responsibilities include coordinating with agents and carriers, issuing escrow premium payments, and meeting strict deadlines. Success requires strong attention to detail, sound judgment, and dependable time management. The position supports client commitments through professional communication, issue escalation, and seamless workflow handoffs, contributing to reliable insurance protection, operational efficiency, and consistently high client and homeowner satisfaction throughout daily high-volume processing operations across regulated financial services environments organizations consistently.

Small Description: A Customer Service Representative will be responsible for answering incoming calls and emails from customers, assisting with order inquiries or issues, processing returns or exchanges, updating customer account information, and escalating more complex issues to the appropriate department if needed.

Location (mandatory): Irving TX The Operational Excellence Analyst is a data-driven professional responsible for managing KPI reporting dashboards and production performance analysis to support operational stability and continuous improvement initiatives across operations teams. This role builds and maintains Excel-based dashboards analyzes performance trends and identifies process gaps using KPI data. The analyst collaborates with operations quality and stakeholders to translate complex production data into clear insights support problem identification and drive corrective actions and process improvements while ensuring reporting accuracy consistency and effective decision making through reliable operational metrics and structured data analysis practices across production reporting environments and operational performance management activities.

Looking for a sales support specialist to provide support to sales team