IT Service Delivery Technician II

SGS_JOB_3787

Information Technology
 Pennsylvania
Hardware & Software Troubleshooting
Microsoft Ecosystem Expertise (Microsoft M365 or Office 365 or Active Directory or Directory Services)
Networking Fundamentals (TCP/IP
DNS
DHCP
Cisco networking)
ServiceNow ticketing system
System Installation & Configuration

Contract - 6 months

Location (mandatory): DuBois, PA 15801 The Technician in IT Service Delivery is a vital role focused on the operational aspects of IT services within an organization. This position entails hands-on management of IT service requests, including installation, configuration, and troubleshooting of hardware and software. The technician ensures optimal system performance, provides user support, and maintains accurate service documentation. With a commitment to service excellence, this role is essential for ensuring that IT services are delivered effectively and efficiently, aligning with business needs and enhancing user experience.

Job Responsibilities:

  • Provide technical support to customers via phone, email, or in person
  • Troubleshoot and resolve hardware and software issues
  • Install and configure new equipment and software
  • Maintain and update existing systems
  • Train users in new technology and software Service Delivery Management:
  • Manage service requests and ensure timely resolution
  • Monitor service performance and identify areas for improvement
  • Collaborate with other teams to implement service improvements
  • Develop and maintain service level agreements (SLAs), Customer Relationship Management
  • Build and maintain relationships with customers
  • Understand customer needs and provide solutions
  • Gather feedback and address any concerns or issues
  • Communicate service updates and changes to customers Documentation and Reporting: Document all service requests and resolutions
  • Maintain accurate inventory of equipment and software
  • Generate reports on service performance and customer satisfaction
  • Identify trends and make recommendations for improvement Project Management:
  • Assist in planning and implementing IT projects including but not limited to Network upgrade/dressing, manufacturing machine / IT tool support, UPS, and AV-related support.
  • Coordinate with cross-function team members and stakeholders to ensure project success
  • Monitor project progress and adjust plans as needed
  • Provide updates and reports to management on project status Quality Assurance:
  • Ensure all services and processes meet quality standards
  • Conduct regular audits and reviews to identify any issues or areas for improvement
  • Implement corrective actions as needed to maintain quality standards
  • Stay updated on industry best practices and incorporate them into service delivery processes.

Skills:

  • Hardware & Software Troubleshooting
  • Microsoft Ecosystem Expertise (Microsoft M365 or Office 365 or Active Directory or Directory Services)
  • Networking Fundamentals (TCP/IP, DNS, DHCP, Cisco networking)
  • ServiceNow ticketing system
  • System Installation & Configuration

Education/Experience:

  • Bachelor’s degree in Computer Science, Information Technology, or a related field with at least 3-5 years experience or equivalent work experience that provides exposure to fundamental theories, principles, and concepts.
  • Proficiency in troubleshooting and resolving issues with computer systems, networking, and various software applications.
  • Strong customer service skills with the ability to communicate effectively with nontechnical users.
  • Industry certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or ITIL Foundation are highly desirable.

Related Jobs

Early Research Operations Specialist

Information Technology
 California
$30-$32
12-month contract (possibility of extension)

Small Description: The ERS Operations Specialist will provide scientific operations, logistics, and administrative support to a global Early Research Sciences organization. Responsibilities include coordinating CRO collaborations, tracking budgets and purchase orders, managing research sample shipments, monitoring operational data and KPIs, and preparing reports to support research teams and project execution.

CRO coordination
biological materials
Microsoft Office Suite
Excel
PowerPoint
Teams

SYSTEM ADMINISTRATOR

Information Technology
 Maryland
$78.00
05 Months

Location : OWINGS MILLS, Maryland The System Administrator will provide hands-on infrastructure support and technical project coordination for NFS storage migrations and enterprise server environments. The role focuses on Linux/Red Hat administration, VMware virtualization, server health and performance, backups, security patching, and coordination of migrations across approximately 200 application teams. The position requires strong enterprise infrastructure experience, excellent communication skills, and the ability to support highly available production environments.

Linux
Red Hat
VMware
NFS
Storage Migration
Azure
Oracle Cloud
System Administration

Innovation Implementation Analyst

Information Technology
Remote
$39-$41/hr
06+ Months Extendable

Location :- Remote We are seeking a highly organized and self-motivated contractor to support the deployment, execution, and evaluation of the Body-Worn Camera (BWC) Pilot Program. This role will serve as a key liaison between field teams, vendors, Asset Protection leadership, and business partners to ensure successful implementation, user adoption, performance tracking, and program assessment. The ideal candidate will have experience supporting operational programs, technology pilots, security initiatives, or retail operations and possess strong communication, analytical, and project coordination skills.

body-worn camera
BWC
Digital
Video
Video Surveillance
Asset Protection
loss prevention
Security
LAW

Senior SharePoint Architect/Developer

Information Technology
 Texas
Direct Hire

Location : Taylor, TX 76574 (Hybrid) The Senior SharePoint Architect/Developer will lead the architecture, design, development, administration, governance, and continuous improvement of enterprise Microsoft 365 collaboration and business productivity platforms. The role will focus on SharePoint Online, Project Server/Project Online, Microsoft Power Platform, OneDrive, Microsoft Teams, and related Microsoft 365 services. The position will design secure, scalable, supportable, and compliant solutions while partnering with business stakeholders, Cybersecurity, Infrastructure, Identity, Compliance, Records Management, and technology teams. The role will also drive Power Platform governance, SPFx custom development, Microsoft 365 administration, automation, integrations, modernization initiatives, and emerging AI-enabled productivity solutions.

SharePoint Online
SharePoint Architecture
SharePoint Framework (SPFx)
Microsoft 365
Power Platform
Power Apps
Power Automate
Power BI
Project Online
Project Server
OneDrive
Microsoft Teams
PowerShell
TypeScript
JavaScript
React
Microsoft Graph
REST APIs
Azure DevOps
Git
Microsoft Purview
Entra ID
Copilot

Senior Software QA Analyst

Information Technology
 Maryland
14 Months

Location : Walkersville, MD 21793 The Senior Software QA Analyst will lead end-to-end software testing and quality activities for a commercially available software product undergoing a full redesign and rewrite. The role will focus on verification and testing activities prior to software release, including test planning, test case development, test execution, defect identification, validation support, and QA reporting. The position will provide oversight of project deliverables and software release documentation while working closely with Software Validation, Software Support, Software Development, and Software Deployment teams. Experience with software quality assurance and verification within the pharmaceutical industry is highly desired. The role will also provide mentoring and coaching to existing testers and support software quality audits, questionnaires, SOPs, job aids, and testing systems.

Software Quality Assurance
Software Testing
Software Verification
Pharmaceutical Software
Manual Testing
Test Case Development
Test Execution
Software Validation
Quality Audits
Release Testing
QA Documentation
SOP Management
Test Management

SCCM Administrator

Information Technology
 Texas
24 Months

Location : Taylor, TX 76574 The SCCM Administrator will manage enterprise endpoint infrastructure across Microsoft Configuration Manager (SCCM), Group Policy, Microsoft Intune, and third-party patch management platforms. The role will own day-to-day SCCM administration, software distribution, patch management, endpoint security, application deployment, client health, and infrastructure monitoring. The position will also lead Group Policy governance and cleanup, support SCCM and Intune co-management, manage Windows Autopilot deployments, and ensure effective endpoint configuration and compliance. The ideal candidate will have strong enterprise SCCM experience along with hands-on expertise in GPO, Intune, Active Directory, PowerShell, SQL Server, PKI, patch management, and endpoint troubleshooting.

SCCM
Microsoft Intune
Group Policy
Active Directory
Windows Server
Patch Management
Patch My PC
PowerShell
SQL Server
SSRS
PKI
Windows Autopilot
Configuration Manager
OSD
GPO Governance

ServiceNow Developer

Information Technology
Remote
12 Months

The ServiceNow Developer will support the development, configuration, and optimization of ServiceNow workflows and automation across a complex multi-instance development environment. This role focuses on workflow design, scripting, integrations, testing, technical documentation, and collaboration with business stakeholders to deliver solutions aligned with organizational objectives

ServiceNow
Flow Designer
Workflow Editor
JavaScript
Glide APIs
REST/SOAP
ServiceNow Scripting

Full Stack AI Solution Developer

Information Technology
Remote
12 Months

Location : Remote The Full Stack AI Solution Developer will develop, deploy, and sustain AI-enabled enterprise applications focused on operational resiliency and long-term supportability. The role requires hands-on development across the full application stack, including frontend applications, backend services, data engineering, database design, containerized deployment, CI/CD automation, authentication, and operational troubleshooting. The developer will help mature AI-enabled solutions from prototypes and proof-of-concepts into production-ready capabilities while supporting LLM integrations, agent workflows, Model Context Protocol (MCP) services, and enterprise application integrations. The ideal candidate will have strong full stack development experience combined with modern DevOps, cloud-native, containerization, and AI application development skills.

Full Stack Development
AI/LLM
Python
Frontend Development
Backend Development
Data Engineering
Database Design
Docker
Kubernetes
OpenShift
GitLab
CI/CD
Helm
MCP
OAuth 2.0
Agentic Workflows

Deskside Support Technician Associate

Information Technology
 Texas
6 Months

Location : Taylor, TX 76574 The Deskside Support Technician Associate will provide entry-level IT support focused on equipment logistics, workstation imaging, asset management, inventory tracking, and basic hardware troubleshooting. The role will support training events, new-hire equipment deployment, workstation upgrades, and day-to-day hardware needs while maintaining accurate IT asset records. This position is suited for a tech-savvy, organized, and dependable individual looking to build foundational IT support experience.

Deskside Support
Hardware Troubleshooting
Asset Management
Windows 11
Equipment Imaging
logo

At SGS Consulting, we go beyond resume-job matches, creating meaningful connections and pathways for individuals to thrive in defining careers.


© 2026 All rights reserved.
logologologologo