Technical Support Specialist

sgs-job-4547

Engineering
 Texas
CCNA
CCNP
Networking
VLAN
Technical Support

Contract - 6 Months

Location (mandatory): Allen, TX As a Technical Support Technician II, you will perform both technical and administrative responsibilities supporting day to day operations and ensuring service excellence.

Job Responsibilities:

  • As a Technical Support Technician, you will join a team providing remote support to customers across the military, public safety, and mission critical infrastructure sectors.
  • You will act as a catalyst for high quality, timely service while collaborating with engineering and product teams to drive improvements based on customer feedback.
  • We are seeking a high energy, forward thinking professional with strong technical expertise and the ability to communicate complex concepts to diverse audiences.
  • This position supports 24/7 operations, training is 2 months 7am to 4pm CST.
  • Hour of operations are 7am to 6pm, shift will be based on business need. Customer Support:
  • Serve as the primary point of contact via phone, email, and other communication channels
  • Respond to incidents in compliance with service level agreements
  • Manage sensitive customer interactions with transparency and professionalism
  • Incident Management:
  • Escalate incidents that cannot be resolved within defined timelines
  • Track and drive issues through full resolution and restoration of service
  • Manage the end to end incident lifecycle including root cause identification
  • Documentation &; Knowledge Management:
  • Accurately document triage details and resolution steps
  • Utilize existing knowledge articles to resolve known issues
  • Create new knowledge articles for undocumented solutions
  • Operational Excellence:
  • Ensure support metrics and performance expectations are consistently met
  • Maintain security and accuracy of operational data
  • Stay current on systems, tools, and applications
  • Collaboration Build strong relationships with internal and external stakeholders
  • Collaborate across cross functional teams
  • Actively participate in training and development
  • Continuous Improvement Identify opportunities to improve workflows and support processes
  • Champion adoption of next generation technologies including AI
  • Maintain compliance with all corporate security, quality, and operational policies
  • Work Environment 24/7 operations including shift work and weekends
  • Self starter who manages priorities with minimal supervision

Skills:

  • Experience in a remote technical support environment
  • Strong networking knowledge including protocols, infrastructure, and troubleshooting
  • Familiarity with WAN, LAN, routers, and firewalls
  • Knowledge of VoIP and IP telephony
  • RF trunking and communication network knowledge
  • Working knowledge of Windows and Office or equivalent
  • Familiarity with mobile radio technologies
  • Understanding of information security best practices
  • Foundational ITIL knowledge
  • Network+
  • A+
  • Security+
  • AI related certifications
  • Strong troubleshooting and analytical abilities
  • Excellent verbal, written, and presentation skills
  • High attention to detail
  • Ability to manage multiple tasks and priorities
  • Strong time management skills
  • Ability to work independently with minimal supervision

Education/Experience:

  • HSD

Related Jobs

Data Engineer IV

Engineering
Remote
12 Months

As a Data Engineer at Client Customer Experience (CX) team, you will be part of a global team that unlocks the power of customer feedback and insights to drive business improvements. Your background and experience in building scalable data pipelines, designing robust data architectures, and creating insightful self-service dashboards will provide visibility into the health of our key business metrics, enabling us to deliver insights that enhance customer experiences. You will also play a key role in enabling AI-driven analytics and automation capabilities across the team—leveraging large language models, machine learning workflows, and intelligent tooling to accelerate insight generation and operational efficiency. Additionally, you will contribute to the development of data governance policies, data quality standards, and data visualization best practices, ensuring the accuracy, reliability, and actionability of our data assets. We're seeking a data engineer with a strong technical background in data engineering and AI enablement, combined with functional expertise in customer experience insights—specifically in customer support and operations. To excel in this role, you'll need to be passionate about data, adept at managing multiple projects simultaneously, and thrive in a fast-paced environment. You should also possess excellent organizational and presentation skills, be able to build and maintain strong relationships with internal partners and stakeholders, and demonstrate a proven ability to work effectively within cross-functional teams. Years of Experience: 06+ Years. Educational Requirement: Bachelor’s degree in computer science or related field. Interviews: 02 Rounds - Technical interview with Hiring Manager using Coder Pad (45 Minutes) and Follow Up with 2 additional team members.

Data Engineering
Customer Experience
CSAT
NPS
Voice of Customer
AI Assisted Analysis
SQL
Python
Hive
Presto
Hadoop.

Hardware Engineer II

Engineering
 California
$60 – $75/Hr. on W2
12 Months

Location (mandatory): Sunnyvale, CA (Onsite) Team is seeking a Temporary Hardware Engineer to support hardware development initiatives. This is a time-bound, temporary engagement intended to address specific project needs and is not a full-time role. In this role, you will contribute to the design, validation, and documentation of hardware components and systems, partnering closely with cross-functional stakeholders to deliver high-quality results within defined timelines. How many rounds of interviews: 2 Types of Interviews: Technical Interview Duration: 45 mins

Validation
Bring-Up
Hardware Engineering
Consumer Electronics
Testing
Debug
Oscilloscopes
DMMs
Power Supplies

Linguist II

Engineering
Remote
12 Months

We are looking for a linguist to help develop language components for AI-powered products, including large language models (LLMs) and voice-enabled technologies. We are seeking candidates with solid linguistic data analysis skills, programming familiarity, and language technology experience to contribute to data collection, synthetic data generation, and annotation tasks in support of LLM/AI training, evaluation, alignment, and AI agent development. Years of overall experience required: 2+ years of experience in Linguistics, Language Technologies, NLP, or AI/ML data operations (or equivalent) Types of Interviews: 1st round General interview ; 2nd round technical interview (Python, SQL) Interview Duration: 45 min each

Linguistics
SQL
Python
LLM
ML
Syntax
Semantics
Fine-Tuning
AI Agents
Chatbot

Video Surveillance Operator I

Engineering
 Nevada
16.37/Hr. on W2
6 Months

Location (mandatory): Las Vegas, NV The Surveillance Operator is a desk-based, onsite security monitoring role responsible for reviewing live video feeds, identifying potential threats, and taking immediate action such as issuing real-time audio warnings or contacting law enforcement/property representatives. Operators monitor multiple sites nationwide using proprietary software and work in a fast-paced, multi-screen environment. This role is not related to casino surveillance and is not located on the Las Vegas Strip.

CCTV Surveillance
40 WPM Typing

Integration Engineer

Engineering
 Texas
17 Months

Location (mandatory): Allen, TX As an Integration Engineer, you will provide hands-on expertise to plan, deploy, and integrate the Critical Connect product suite. This role involves detailed configuration planning for IT, Transport, LMR, and Portal access interfaces, as well as the execution of comprehensive acceptance test plans. Beyond initial deployment, you will manage the testing and integration of future releases and provide high-level technical support to ensure seamless customer resolutions. A primary focus of this position is requirements gathering, IP plan collaboration, and ensuring market readiness. You will design solutions involving both client and third-party products, requiring the ability to ascertain complex requirements and communicate technical solutions effectively to project teams and customers. You will serve as a key technical interface between Customer Representatives, Project Managers, Engineering Managers, and Motorola product groups. Proven experience testing new releases and features, telecom application performance, and large-scale deployments.

Red Hat
KVM
Linux
Windows Server
VMware ESXi
Active Directory
PowerShell

HR Coordinator

Engineering
 Nebraska
6 Months

Location (mandatory): Lincoln, NE Create clear, concise & professional communication material for the HR Department including flyers, text messages, & emails.

HR
Human Resource
Employee Relations

Software Engineer V (AI Transformation Engineer)

Engineering
Remote
07 Months

Client is seeking an AI Solutions Developer to design, build, and deploy AI-powered tools, dashboards, skills, agents, and automated workflows that drive operational efficiency across our hardware compliance, packaging engineering, and TPM organizations. This is a hands-on, technically demanding role for someone who lives at the intersection of AI/ML development and product operations — building real solutions that automate workflows, surface insights, and eliminate manual processes for cross-functional teams spanning Packaging, Sustainability, Safety, Certification, Compliance, Biocompatibility, Materials Regulatory Compliance, and Technical Program Management. You will work embedded within the team, partnering with Technical Program Managers, product program leads, engineers, and compliance leads to identify high-impact automation opportunities, architect solutions using Client's internal AI infrastructure and deliver production-ready tools. The initial project is a Compliance Readiness Dashboard — an interactive, data-driven tool that provides visibility into certification timelines, decision deadlines, and prerequisites across 25+ countries and 7 compliance disciplines. Beyond this, you will develop AI-enabled solutions informed by all functional teams in the organization. This role is ideal for someone who is deeply fluent in AI-native development — not just prompting models, but building agentic workflows, data pipelines, and interactive applications powered by LLMs and automation frameworks. Years of overall experience required: • 5+ Years. Types of Interviews: Round 1: Two separate 30-minute interviews with hiring team members. Final Round: 30-minute interview with hiring manager. Interview Duration: 30 min.

AI Tooling
AI/ML Development
AI Assisted Development
Artificial Intelligence.

Web Developer III

Engineering
Remote
06 Months

Location (mandatory): Remote (EST Only) We're seeking experience a software engineering with a background in building web apps with 3+ years of experience in Python to help us build the next generation of computer-use agents. Your role will be to grow our app simulation pipeline for training and evaluating computer-use agents. You'll be contributing to the frontiers of AI agent research. Interviews: Technical (discuss previous projects) and team fit (interest, previous experience collaborations. Technical/coding interview in Python.

Web Development
Artificial Intelligence
AI Agents
Python
Portfolio
App Simulation
AI Applications Development.

Algorithm Developer

Engineering
Remote
60-65/Hr. on W2
11 Months

Job Description The role is an AI engineer in the AI research team to execute its engineering tasks. The team aims at driving innovation towards superintelligence from the perspective of data curation algorithms for perception, better modeling of spatial and temporal knowledge, and more efficient research tools. We work on research in various modalities (e.g., CV, NLP, embodied AI) and build large scale foundation data and models with high quality and diversity. In this role, you will be embedded into the team and other AI research collaborators to convert ideas into implementation and solutions. You will build new algorithms, new functionalities, and new architectures in our research platforms. You will participate in the team publication effort to turn works into broad research outcomes and push the research frontier in superintelligence.

GenAI
LLM
Foundational Models
C++
Python
Rust
Computer Vision
Deep Learning
logo

At SGS Consulting, we go beyond resume-job matches, creating meaningful connections and pathways for individuals to thrive in defining careers.


© 2026 All rights reserved.
logologologologo