ServiceNow Administration / Configuration Specialist

sgs-job-6023

Business Support
Remote
Form validation
Configuration
Service catalog management
Training & Change Enablement
UAT

Contract - 04+ Months Extendable

Shift: Mon to Fri, 8am to 5pm The ServiceNow Implementation Contractor will support a large-scale ServiceNow rollout from planning through go-live and hypercare. This role combines User Acceptance Testing (UAT), training development and delivery, implementation coordination, documentation management, and basic ServiceNow administration functions.

Job Responsibilities:

  • HR Operations or HR Systems experience
  • Healthcare industry experience
  • ServiceNow implementation project experience
  • Go-live and hypercare support experience
  • Experience working with cross-functional business and technical teams
  • This role is heavily focused on implementation execution, testing, training, and go-live support rather than long-term ServiceNow platform administration.

Skills:

  • Minimum 2+ years of ServiceNow administration or implementation support experience
  • User and group management experience
  • Form validation experience
  • Workflow testing experience
  • Service catalog management and testing experience
  • Experience supporting system implementations from testing through production deployment
  • End-to-end UAT lifecycle experience
  • Experience creating and executing test scripts
  • Defect tracking and issue management experience
  • Retesting and validation of resolved defects
  • Experience coordinating testing activities with business stakeholders
  • Experience developing user guides and job aids
  • Knowledge transfer and end-user support experience
  • Experience delivering virtual and/or instructor-led training
  • Ability to communicate technical processes to non-technical audiences

Education/Experience:

  • Requires high school diploma

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