Sr. Operations Manager - Content Excellence

sgs-job-6040

Business Support
 California
Content Operations
Marketing Operations
Content Workflow Management
Learning Journey Strategy
Change Management
Process Optimization
Content Governance
Digital Asset Management (DAM)
Content Management Systems (CMS)
Cross-Functional Collaboration
Agile Marketing
Generative AI Enablement
Project Management
Veeva Vault
Adobe Experience Manager
MLR/PRC Review Processes.

Contract - 06 Months Contract + (Possible extension or conversion to FTE depending on performance and business needs)

We are seeking a Senior Operations Manager for Content Excellence to join the Chief Marketing Office (CMO) to cover a temporary maternity leave. In this pivotal, high-impact role, you will lead operational frameworks that elevate strategic planning, streamline content supply chains, and ensure seamless, high-quality execution across key CMO teams and the broader Marketing organization. As our Content Excellence team rolls out modern content capabilities across the enterprise, you will serve as a key operational and change lead, bridging strategic alignment with tactical execution, guiding teams through learning journeys, removing cross-functional friction, driving system and process adoption, and ensuring content initiatives deliver measurable business impact.

Job Responsibilities:

  • Learning Journey Strategy & Delivery: Design, structure, and execute comprehensive learning journeys and enablement programs that onboard and upskill cross-functional teams on newly deployed content capabilities, tools, and guidelines.
  • Content Operations & Workflow Management: Lead operational support for end-to-end content workflow strategy and governance, ensuring cross-functional alignment across stakeholders.
  • Process Optimization & Systemic Efficiency: Diagnose operational opportunities in content processes and asset management, designing scalable efficiencies and guidelines that simplify complex approvals and accelerate speed-to-market.
  • Cross-Functional Collaboration & Facilitation: Facilitate key operational content forums, review sessions, and alignment meetings with strong executive presence, translating high-level requirements into clear action plans.
  • Change Management & Enablement: Deliver targeted change management, training, and documentation to support marketing teams in adopting new content tools, guidelines, and modern practices, including generative AI enablement.

Skills:

  • Strategic Content Agility: Thrives in ambiguity, connects broader marketing goals to granular asset workflows, and adapts prioritization effectively based on shifts in business strategy.
  • Content Governance & Project Management: Applies structured operations methodologies to manage content lifecycles, asset repositories, timelines, and multi-channel deliverables.
  • Inspiring & Influencing: Drives consensus among diverse stakeholders, including creative teams, legal/regulatory reviewers, and executive leadership, without direct authority.
  • Communication & Facilitation: Exceptional written and verbal communication skills; adept at converting complex process updates or brand strategy mandates into clear operational direction.
  • Analytical & Continuous Improvement: Skilled at measuring operational bottlenecks, asset utilization, and workflow throughput to continuously optimize content operations.
  • Strong understanding of commercial marketing processes within the pharmaceutical or biotech industry, including MLR/PRC review processes.
  • Experience with enterprise Content Management Systems (CMS) and Digital Asset Management (DAM) platforms, such as Veeva Vault and Adobe Experience Manager.
  • Expertise in Agile marketing methodologies, creative agency workflows, and modern content capabilities, including AI tools for content generation and management.

Education/Experience:

  • Bachelor’s degree and 5–7 years of experience in content operations, marketing operations, or creative project management.
  • Proven track record of managing end-to-end content workflows, digital asset management systems, and multi-channel campaign operations.
  • Experience in pharmaceutical or biotech commercial marketing processes is preferred.
  • Experience with enterprise CMS and DAM platforms, such as Veeva Vault and Adobe Experience Manager, is preferred.
  • Expertise in Agile marketing methodologies, creative agency workflows, and generative AI tools for content generation and management is preferred.

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