Computer Support Associate I

SGS_JOB_1580

Customer Support
 Illinois
imaging computers
replacing printer toner
disposing of outdated assets
and resolving trouble tickets from ServiceNow queues.

Contract - 3 years (Possible extension)

Some driving to other Quad City area locations is possible if additional support coverage is needed (less than 5% of the time) Will provide onsite deskside Tier 2 support to the World Headquarters location through performing the following duties

Job Responsibilities:

  • Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. TYPICAL EXAMPLES: imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.
  • Documents recording and/or distributing information. Has some breadth, depth and/or frequency of interaction with external contacts. Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes.
  • Responsible for effective e-mail communications and ability to create and maintain basic documents/records: TYPICAL EXAMPLES: --contact lists --process logs --problem incidence reports --customer information updates – exterior ship orders --inventory, maintenance, or other service records--handling standard facilities administration requests
  • Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre- established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures.
  • Maintains equipment, supplies, data supporting processes or operations. Typical examples include scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.
  • Applies some technical knowledge in the support of processes or operations TYPICAL EXAMPLES: --understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets.

Skills:

  • Knowledge of computing and networking concepts and fundamentals
  • Experience with AV/Conference Room support is required
  • Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions.
  • Knowledge with agile methodology
  • Knowledge of computer security policies and a general overall knowledge of computer security concepts.
  • 1 year or more IT experience preferred, but recent college graduates will be considered

Education/Experience:

  • Highschool or bachelors ;

Related Jobs

Sourcing Analyst

Customer Support
 California
$35-$50
6 Months

Location : El Segundo CA This role supports strategic sourcing initiatives, key administrative activities, compliance processes, and operational support across logistics categories in LATAM—including transportation, customs, drayage, distribution centers/3PLs, and supporting logistics services. The Analyst will work closely with stakeholders from Finance, Logistics, and Global Procurement.

Procurement
Supply chain

Member Services Representative, Payments Processing

Customer Support
 Texas
20
3 Months

Location : Fort Worth, Texas The Member Services Representative, Payments Processing is responsible for processing member payments, funds transfers, account adjustments, and payment-related transactions while ensuring compliance with banking regulations and NACHA guidelines. The role supports daily payment operations, fraud resolution, general ledger balancing, and member service activities within a fast-paced credit union environment.

Payment
Bank

Fulfillment Coordinator

Customer Support
 New York
$20-$24
12 months

Location (mandatory): East Aurora NY The Fulfillment Coordinator is responsible for managing orders from receipt to shipment, ensuring timely and accurate deliveries while maintaining customer relationships. The role includes processing purchase orders, coordinating shipments, and resolving order-related issues to meet customer expectations.

Order management
order processing

Fulfillment Coordinator

Customer Support
 New York
$20-$24
12 Months

Location : East Aurora NY. The Fulfillment Coordinator is responsible for managing orders from receipt to shipment, ensuring timely and accurate deliveries while maintaining customer relationships. The role includes processing purchase orders, coordinating shipments, and resolving order-related issues to meet customer expectations.

Order management
order processing

Care Experience Specialist

Customer Support
 Michigan
03 months

Location (mandatory): Detroit Michigan 48202 Through effective interventions, the Care Experience Specialist (CXS) serves as the first resource for a patient, family, or consumer, concern or inquiry. They identify, investigate, and mitigate point-of-care concerns from escalating to grievances which may result in review by regulatory agencies.

customer service
high call volume
patient complaints

Business Analyst Jr

Customer Support
 Pennsylvania
12 Months

Location : PHILADELPHIA Pennsylvania The Junior Business Analyst will support data analytics activities focused on improving the complaint management process. This role involves analyzing datasets, preparing reports, and assisting with problem-solving initiatives using Microsoft tools. The position requires strong analytical thinking, Excel proficiency, and the ability to work collaboratively in a hybrid work environment.

Data
Excel.

Customer Service Representative

Customer Support
 Delaware
06 months

Location (mandatory): Wilmington Delaware 19804 The customer service representative operates on various functional levels within the call center. Handling a high volume of calls is the top priority while handling back-office functions such as billing, field service processing which entails scheduling and completion, collections, bad debt and cash processing. The customer service representative is responsible for providing professional, effective, and efficient customer service for all internal and external customers by using excellent, in-depth knowledge of company policies and procedures and Delaware regulatory commission requirements.

customer service
billing
collection

Customer Service Representative

Customer Support
 Delaware
06 months

Location (mandatory): Wilmington Delaware 19804 The customer service representative operates on various functional levels within the call center. Handling a high volume of calls is the top priority while handling back-office functions such as billing, field service processing which entails scheduling and completion, collections, bad debt and cash processing. The customer service representative is responsible for providing professional, effective, and efficient customer service for all internal and external customers by using excellent, in-depth knowledge of company policies and procedures and Delaware regulatory commission requirements.

customer service
billing
collection

Care Experience Specialist

Customer Support
 Michigan
03 months

Location (mandatory): Detroit Michigan 48202 Through effective interventions, the Care Experience Specialist (CXS) serves as the first resource for a patient, family, or consumer, concern or inquiry. They identify, investigate, and mitigate point-of-care concerns from escalating to grievances which may result in review by regulatory agencies.

customer service
high call volume
patient complaints
logo

At SGS Consulting, we go beyond resume-job matches, creating meaningful connections and pathways for individuals to thrive in defining careers.


© 2026 All rights reserved.
logologologologo