Customer Support Representative II

SGS_JOB_1581

Customer Support
 Iowa
Knowledge of agriculture
Agriculture operations
Precision Farming
Agriculture or Technology dealer channels

Contract - 3 Years (Possible extension)

Employees are eligible to participate in our comprehensive benefits plan, which includes: • Group Health Insurance (including Vision and Dental) • 401(k) Retirement Plan Job Description: • These positions will be on the Customer Support Team in a Technical Support Center. • This position will require a Bi-Lingual individual to be fluent in Portuguese, as well as English. • This position offers a retention bonus after 6, 12, and 24 months of employment. • This position offers pay increases based on 6, 12, and 24 months of employment. • Retention bonuses and pay increases are forfeited for those who do not complete their assignments or end assignments early. Subject to review.

Job Responsibilities:

  • The ISG R3 (Region 3) Portuguese language support team provides front-line technical support/information/solutions to client’s dealers and customers on Intelligent Solutions Group (ISG)product related inquiries, issues, and concerns to optimize customer satisfaction and retention. Technicians provide support via multiple channels (telephone, email, and chat) while effectively documenting each interaction within our case management system. Technicians also create and maintain support tools/solutions available online. A few of the 80+ products supported by this support team:Website-Dashboard, Operations Center, Apex Farm Management, Stellar Support, Mobile Apps, GreenStar Displays, StarFire Receivers, AutoTrac and machine guidance.

Skills:

  • Fluent in Portuguese
  • Skills in interpersonal communications, negotiation, and conflict resolution
  • Advanced in verbal and written in Portuguese language abilities
  • Working functional in written and verbal English language abilities
  • Experience with customer service / support
  • High comfort level and experience with consumer software applications
  • Strong computer and troubleshooting skills
  • Ability to work off-shift hours and occasional holidays to support the business
  • Experience with data management

Education/Experience:

  • Knowledge of agriculture customers
  • Agriculture operations experience, including Precision Farming experience
  • Prior work experience in Agriculture or Technology dealer channels
  • Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar discipline

Related Jobs

Customer Service Representative I

Customer Support
 New Jersey
$21.50
12 Months Contract (Possibility of Extension)

location : Princeton, NJ, 08540 The Customer Service Representative I is responsible for coordinating and managing customer service operations, including order holds, reports, recalls, service agreements, incidents, returns, and customer inquiries. This role works closely with Customer Service, Supply Chain, IT, Quality, and external vendors to resolve issues and ensure excellent customer support. Experience with EDI, SAP, Salesforce, Oracle, and Microsoft systems is preferred.

SAP
Salesforce
Oracle
and Microsoft Teams

Sourcing Analyst

Customer Support
 California
$35-$50
6 Months

Location : El Segundo CA This role supports strategic sourcing initiatives, key administrative activities, compliance processes, and operational support across logistics categories in LATAM—including transportation, customs, drayage, distribution centers/3PLs, and supporting logistics services. The Analyst will work closely with stakeholders from Finance, Logistics, and Global Procurement.

Procurement
Supply chain

Member Services Representative, Payments Processing

Customer Support
 Texas
20
3 Months

Location : Fort Worth, Texas The Member Services Representative, Payments Processing is responsible for processing member payments, funds transfers, account adjustments, and payment-related transactions while ensuring compliance with banking regulations and NACHA guidelines. The role supports daily payment operations, fraud resolution, general ledger balancing, and member service activities within a fast-paced credit union environment.

Payment
Bank

Fulfillment Coordinator

Customer Support
 New York
$20-$24
12 months

Location (mandatory): East Aurora NY The Fulfillment Coordinator is responsible for managing orders from receipt to shipment, ensuring timely and accurate deliveries while maintaining customer relationships. The role includes processing purchase orders, coordinating shipments, and resolving order-related issues to meet customer expectations.

Order management
order processing

Fulfillment Coordinator

Customer Support
 New York
$20-$24
12 Months

Location : East Aurora NY. The Fulfillment Coordinator is responsible for managing orders from receipt to shipment, ensuring timely and accurate deliveries while maintaining customer relationships. The role includes processing purchase orders, coordinating shipments, and resolving order-related issues to meet customer expectations.

Order management
order processing

Care Experience Specialist

Customer Support
 Michigan
03 months

Location (mandatory): Detroit Michigan 48202 Through effective interventions, the Care Experience Specialist (CXS) serves as the first resource for a patient, family, or consumer, concern or inquiry. They identify, investigate, and mitigate point-of-care concerns from escalating to grievances which may result in review by regulatory agencies.

customer service
high call volume
patient complaints

Business Analyst Jr

Customer Support
 Pennsylvania
12 Months

Location : PHILADELPHIA Pennsylvania The Junior Business Analyst will support data analytics activities focused on improving the complaint management process. This role involves analyzing datasets, preparing reports, and assisting with problem-solving initiatives using Microsoft tools. The position requires strong analytical thinking, Excel proficiency, and the ability to work collaboratively in a hybrid work environment.

Data
Excel.

Customer Service Representative

Customer Support
 Delaware
06 months

Location (mandatory): Wilmington Delaware 19804 The customer service representative operates on various functional levels within the call center. Handling a high volume of calls is the top priority while handling back-office functions such as billing, field service processing which entails scheduling and completion, collections, bad debt and cash processing. The customer service representative is responsible for providing professional, effective, and efficient customer service for all internal and external customers by using excellent, in-depth knowledge of company policies and procedures and Delaware regulatory commission requirements.

customer service
billing
collection

Customer Service Representative

Customer Support
 Delaware
06 months

Location (mandatory): Wilmington Delaware 19804 The customer service representative operates on various functional levels within the call center. Handling a high volume of calls is the top priority while handling back-office functions such as billing, field service processing which entails scheduling and completion, collections, bad debt and cash processing. The customer service representative is responsible for providing professional, effective, and efficient customer service for all internal and external customers by using excellent, in-depth knowledge of company policies and procedures and Delaware regulatory commission requirements.

customer service
billing
collection
logo

At SGS Consulting, we go beyond resume-job matches, creating meaningful connections and pathways for individuals to thrive in defining careers.


© 2026 All rights reserved.
logologologologo