Sr. CRM Analyst, Medical Affairs

SGS_JOB_1607

Information Technology
Remote
Proficiency in CRM Systems (Veeva CRM)
BI Analytics tools
Ticketing Systems
Technical Project Management
Technical Project Management.

Contract - 03 - 04 Months+

100% Remote EST work hours There is a possibility of extension in the next year.

Job Responsibilities:

  • As the Sr. Analyst in North America Medical Operations, you will play a pivotal role in supporting our Field Medical teams with Veeva-related inquiries.
  • Working within the Medical Operations team, you will manage technical issues and support enhance data architecture, driving efficient solutions.
  • Your contributions will ensure seamless alignment between IT and medical field operations, providing invaluable insights through analytics and BI support.
  • In this role, you will be responsible for fostering effective communication, support leading technical project management, and translating complex data into actionable reports.
  • Your work will be integral to advancing our data strategy and supporting the continuous improvement of medical operations.
  • A blend of technical expertise and interpersonal skills will make you an essential part of our team's success.
  • Support Field Medical teams with Veeva-related issues, interfacing directly with users.
  • Triage technical issues via calls and emails, ensuring timely resolution.
  • Conduct calls with Medical Science Liaisons (MSLs) to gain deeper understanding of challenges.
  • Log issues and maintain an organized tracker for efficient monitoring.
  • Translate tracker information into reports accessible to external stakeholders.
  • Collaborate regularly with IT teams to address ongoing technical concerns.
  • Input and manage tickets in SNOW, following up on reported issues.
  • Coordinate periodic CRM updates in partnership with Field Medical Excellence.
  • Support the requirements gathering and delivery process for data-related projects.
  • Guide offshore developers in building solutions for data issues.
  • Support Field teams with BI and analytics, providing user interface support.
  • Conduct training sessions, both formal and ad hoc, on CRM and BI systems.
  • Log training issues and translate feedback into external reports.
  • Support additional projects outside the CRM scope, for technical delivery across platforms.

Skills:

  • At least 5 years of experience in medical operations or a related field.
  • Strong technical project management skills, with experience in data architecture.
  • Proficiency in CRM systems and BI analytics tools.
  • Excellent communication and interpersonal skills.
  • Ability to triage and resolve technical issues efficiently.
  • Experience with Veeva CRM, MS PowerBI, SNOW(ServiceNOW) and JIRA ticketing systems.
  • Familiarity with data engineering and technical delivery across platforms.
  • Proven ability to lead offshore development teams.

Education/Experience:

  • Bachelor's degree in a relevant field (e.g., Computer Science, Engineering).

Related Jobs

Software Developer II

Information Technology
 Illinois
6 month

Location (mandatory): Morton Grove, IL 60053 (Remote) Small Description: experienced DevOps Engineer to support and modernize our Windows-based application landscape. This role will focus on infrastructure reliability, application migration and modernization, automation, CI/CD optimization, and operational excellence across our IaaS environments. The ideal candidate combines strong hands-on Windows infrastructure experience with DevOps practices and automation capabilities. You will collaborate closely with development, infrastructure, and security teams to ensure stable, scalable, and secure platforms.

Windows Server Administration (2016–2022+)
IIS Administration & Application Deployment
CI/CD Pipeline Design & Optimization
PowerShell Automation & Scripting
Azure & Hybrid Cloud Environments Infrastructure as Code (IaC)
SQL Server Configuration & Connectivity
Windows Services & Application Support
Monitoring & Observability Tools
and Troubleshooting & Root Cause Analysis

Software Engineer

Information Technology
Remote
9 Months

Location (mandatory): Remote WFH We are seeking a skilled software professional responsible for designing and implementing system software from initial requirements through production and commercial deployment. The role involves developing, coding, testing, debugging, and reviewing system-level applications while ensuring efficiency, stability, and scalability of system resources. The candidate will collaborate closely with hardware design and development teams to ensure seamless integration. Strong knowledge of operating system coding techniques, IP protocols, interfaces, and hardware subsystems is essential. A solid academic background in Computer Engineering, Computer Science, or a related field is required. Experience with the Go programming language is preferred.

Systemdesign / Development / Debugging / Integration / Optimization / Networking / Scalability / Golang

Systems Administrator

Information Technology
 Massachusetts
3+ Years

Location: Lexington, MA Maintains operation of multi-user computer systems, including coordination of infrastructure and cloud responsibilities. Develops and designs core operating system builds. Responsible for coding, virtualization, and automation of systems. Sets up administrator and service accounts, maintains an active directory of users and system documentation, tunes system performance, installs system-wide software, and allocates mass storage space. Assesses and resolves user access problems related to security controls to minimize business impact and risk exposure. Identifies and evaluates vendor products and establishes vendor monitoring and tracking processes. Performs capacity planning and monitors and tunes systems. Recommends appropriate platforms for purchase, coordinates installation, and provides backup and recovery support. Serves as a point of escalation for major incidents unresolved at the helpdesk level. Develops and monitors policies and standards related to the use of computing resources. Drafts general IT communications to end users including outage and downtime notifications. May serve as the primary liaison for mergers, acquisitions, and divestiture activities related to user access, network, security, and support. Other: Clearance: Interim clearance is sufficient to start, with potential for higher-level clearance if required Work Location: Position requires onsite presence 4 to 5 days per week during initial onboarding period; hybrid schedule of 2 days onsite per week after training Interview Process: Initial prescreen via Zoom, followed by technical interview and final interview with Group Leadership Periodic after-hours or weekend work may be required for data migration or system upgrades Long-term contract opportunity (3+ years)

QA
UAT
VMware
ESXi
and vCenter configuration

Optical Engineer

Information Technology
 Massachusetts
3+ Years

Location: Lexington, MA Designs, models, analyzes, and tests optical, electro-optical, and opto-mechanical systems and components, including sensors, lasers, fiber optics, and telecommunications products. Conducts research and development in physical and geometric optics, laser systems, laser characteristics, maintenance, and broadband optical sources. Applies advanced optical principles to achieve desired system performance outcomes. Develops component specifications, tolerances, simulations, and test procedures for electro-optical systems and components. Utilizes design-to-cost models, Six Sigma methodology, and structured engineering practices to ensure optical design requirements are met and verified. Other: • Clearance: Candidate may start with an interim clearance; strong preference for candidates with active Secret or Top Secret clearance. Candidate will be required to obtain Top Secret clearance after onboarding Work Location: 100% onsite in laboratory environment Interview Process: Initial prescreen via Zoom or phone followed by onsite final interview; second-round Zoom interview may be considered for relocating candidates Long-term contract opportunity (3+ years)

integration
AI&T
Zemax
Code V

IT Service Delivery Technician II

Information Technology
 Pennsylvania
$34.80/Hr. on W2
06 Months

Location : DuBois, PA 15801. The Technician in IT Service Delivery is a vital role focused on the operational aspects of IT services within an organization. This position entails hands-on management of IT service requests, including installation, configuration, and troubleshooting of hardware and software. The technician ensures optimal system performance, provides user support, and maintains accurate service documentation. With a commitment to service excellence, this role is essential for ensuring that IT services are delivered effectively and efficiently, aligning with business needs and enhancing user experience.

Hardware & Software Troubleshooting
Microsoft Ecosystem Expertise (Microsoft M365 or Office 365 or Active Directory or Directory Services)
Networking Fundamentals (TCP/IP
DNS
DHCP
Cisco networking)
ServiceNow ticketing system
System Installation & Configuration

IT Service Delivery Technician II

Information Technology
 Massachusetts
$38.86/Hr. on W2
6 months

Location : Tewksbury, MA 01876. The Technician in IT Service Delivery is a vital role focused on the operational aspects of IT services within an organization. This position entails hands-on management of IT service requests, including installation, configuration, and troubleshooting of hardware and software. The technician ensures optimal system performance, provides user support, and maintains accurate service documentation. With a commitment to service excellence, this role is essential for ensuring that IT services are delivered effectively and efficiently, aligning with business needs and enhancing user experience.

Hardware & Software Troubleshooting
Microsoft Ecosystem Expertise (Microsoft M365 or Office 365 or Active Directory or Directory Services)
Networking Fundamentals (TCP/IP
DNS
DHCP
Cisco networking)
ServiceNow ticketing system
System Installation & Configuration

Supply Chain Analyst III

Information Technology
 California
$55-60/Hr. on W2
12 months

Location (mandatory): Fremont, CA Supply Chain Analyst III Ideal Candidate: Basic analysis skills, Warehouse/manufacturing experience, Committed, focused on reverse logistics Red Flags: Frequent job changes, Few desktop roles, Over 10 years of experience Summary: Our IT Logistics team is seeking a highly motivated, goal-oriented, and hands-on supply chain analyst to facilitate the implementation of industrial engineering and Lean principles within our warehouse operations and global supply chain processes. The successful candidate will possess a comprehensive understanding of warehouse operations, end-to-end supply chain functions, data analysis methodologies, and supply chain management software. This role requires collaboration with internal teams and external vendors to implement process improvements and manage projects from inception to completion, ultimately taking ownership of operational process enhancements. Day-to-Day Responsibilities: Identify and resolve process constraints and escalations Develop and implement new processes with Process Engineers Update SOPs and conduct time/resource studies Liaise with vendors and manage meetings/training Build metrics dashboards with data teams

Supply Chain
Warehouse
manufacturing
reverse logistics
RMA
IT Asset Disposition (ITAD)
IT Logistics
Reverse Supply Chain
Tableau
SQL

Release Analyst

Information Technology
 Texas
06 Months

Location : Taylor Texas 76574 Provides support, oversight, administration and facilitation of changes that affect facilities, infrastructure, hardware, operating systems, database platforms, firmware, network, and software environments for 24/7 IT Operations. Ensure audit tracking, reliability, availability, correct functionality, system integrity, and risk mitigation in IT Service Delivery model by coordinating, communicating and recording changes to non-development environments. [Coordinates & facilitates all Software, Hardware, and Infrastructure code and configuration changes.]

Release
Change
ITIL

SYSTEM ADMINISTRATOR II

Information Technology
 Illinois
06 Months

Location : WARRENVILLE Illinois The System Administrator II supports testing, configuration, and documentation of SIEM hardware, network infrastructure, and monitoring systems within a regulated nuclear environment. This role focuses on building and maintaining an air-gapped lab, configuring servers and virtual environments, and supporting next-generation security monitoring systems. The position requires compliance with strict nuclear site access standards.

System Administrator
virtualization
logo

At SGS Consulting, we go beyond resume-job matches, creating meaningful connections and pathways for individuals to thrive in defining careers.


© 2026 All rights reserved.
logologologologo