CRM Solution Architect, Patient Support Services

SGS_JOB_2208

Information Technology
 New Jersey
Salesforce Health Cloud
Salesforce OmniStudio (OmniScripts
Integration Procedures
Data Raptors)
Solution Architecture
Integrations & Data Management
Snowflake
Informatica
AWS S3
APIs
Python
Regulatory Compliance
Salesforce Certified Application Architect or System Architect
Agile & DevOps alignment
DevOps

Contract - 12 Months (possible extension)

Location (mandatory): Morristown, NJ We are seeking a skilled, hands-on Salesforce Solution Architect to join our team. As part of the Patient Services Solution Architecture team, you will lead the design and implementation of comprehensive cutting-edge solutions that deliver best-in-class patient experience, enhance operational efficiency, and drive data-driven decision-making within our organization. The role involves collaborating with cross-functional teams, understanding business requirements, and architecting scalable and robust solutions tailored to the unique challenges of the patient services domain. Your proficiency in designing CRM solutions and knowledge of relevant technologies such as Salesforce Health Cloud, Data Warehousing (Snowflake), ETL pipelines and cloud platforms will be key to your success in this role. Join our team of professionals and have a meaningful impact on the quality of patient care and the efficiency of our healthcare operations.

Job Responsibilities:

  • Lead the design and implementation of Salesforce Health Cloud platform, including architecture design patterns, technology decisions, and alignment of services across partners and internal platforms.
  •  Understand and define the architecture for large-scale Patient Support Programs (PSPs), including the patient journey, patient case management, and patient engagement.
  •  Ensure alignment with Enterprise architecture strategy and adherence to governance standards.
  •  Translate business and technical requirements into an architectural blueprint and design specifications.
  •  Responsible for the strategies, processes, and logic to integrate partner services into the overall program (ex. - Benefits Verification, Co-Pay, Dispense, etc.)
  •  Support teams of specialized professionals in large-scale programs to successfully deliver projects focused on the patient services domain.
  •  Provide architecture direction and oversight of SF Health Cloud implementations and integrations using Snowflake, Informatica, AWS S3, Python, and related technologies.
  •  Collaborate with key stakeholders to understand solution requirements as well as business and technical challenges.
  •  Participate in the supplier selection process, evaluating the usefulness and cost of products and making appropriate recommendations
  •  Conduct hands-on Proof of Concepts (PoCs) to swiftly verify the feasibility of solutions and present PoC outcomes to technology and business stakeholders.
  •  Streamline and simplify the existing patient solution architecture, deliver reusable services, enhance overall system performance, and identify cost-saving opportunities.
  •  Proactively identify and capitalize upon opportunities to share/re-use existing components where possible.
  •  Collaborate with enterprise and domain architects as well as cross-functional teams to ensure complete and operable solutions that align with business processes.
  •  Identify and communicate business, application, and technical risks associated with application implementation.
  •  Working closely with project management and delivery teams to review and mitigate any architecture related issues and risks during project execution and lifecycle.
  •  Create/maintain architecture artifacts, C4 Model diagrams, and documentation, updating as necessary, and communicating changes clearly and professionally.
  •  Provide expert knowledge of technical and application architecture to the various development teams.
  •  Create and maintain current and target-state architecture roadmaps aligned with business needs.
  •  Manage individual workload and deliver on agreed-upon milestones and date commitments.
  •  Communicate effectively, professionally, and routinely with project team members and the solution architecture team regarding project progress/status and any significant design hanges/challenges.
  •  Safeguard the integrity and confidentiality of protected health information (PHI) by ensuring strict adherence to security protocols and privacy standards.
  •  Ensure Patient Services Agile Dev/Ops alignment to architecture implementation in a compliant and consistent manner.
  •  Stay current with industry trends and best practices and evaluate and recommend emerging CRM technologies.
  •  

Skills:

  •  Salesforce certified Application and System Architect preferred.
  •  Extensive experience in architecting solution using Salesforce OmniStudio. Excellent knowledge of building scalable integrations using Integration Procedures, building custom UX using mniScripts & Data Raptors.
  •  Extensive background in designing, developing, and optimizing Salesforce HealthCloud applications, including understanding of FHIR data integrations, data privacy and security, consent anagement.
  •  Excellent written and oral communication skills, with the ability to effectively communicate complex technical concepts to both technical and non-technical stakeholders.
  •  Proven ability to translate functional requirements into technical/solution design, ensuring alignment with business goals and objectives.
  •  Experience providing consumer or patient-facing technologies, understanding the unique challenges and requirements of delivering solutions in this space.
  •  Experience with GxP, HIPAA, and GDPR regulations and the ability to ensure compliance with these regulations in the design and implementation of patient solutions.
  •  Experience in encryption, data masking and data anonymization techniques
  •  Detail-oriented, customer-driven, and able to work well across time zones on a global team.
  •  Ability to work collaboratively as a team player, fostering a positive and productive work environment.
  •  Demonstrated professional and reliable behavior, consistently delivering high-quality work and meeting deadlines.
  •  Hands-on knowledge of current technology standards/trends coupled with a desire to continually expand personal knowledge/skills
  •  Experience executing cloud-native technologies and API Strategies
  •  Strong experience with agile-based development methodologies, with direct experience as a Solution Architect preferred.
  •  Bachelor's degree in a relevant field.

Education/Experience:

  •  Understanding of the life sciences/pharma industry and its specific data architecture requirements.
  •  Experience in relevant SF technologies such as Marketing Cloud, Veeva Meeting/Events, Service Cloud Voice, and Advanced Therapy Management
  •  Experience with public cloud services such as AWS and Azure.
  •  Experience with data warehousing platforms, specifically cloud-based Snowflake
  •  Experience in creating (C4) architecture models to visualize and document the software architecture of systems.
  •  Experience with data analytics and visualization platforms like Microsoft PowerBI / Tableau.
  •  Familiarity with AI/ML capabilities.
  •  Familiarity with Source Code Management and DevOps Tools such as AutoRabbit, GitHub, Terraform, etc.
  •  Experience with Informatica iPaaS

Related Jobs

Data Engineer

Information Technology
 Georgia
06 Months

This Data Engineer position will be in the EBDT Innovation and Technology Solutions (ITS) organization. As a Data Engineer, you will be responsible for the development, optimization, and management of data ingestion, transformation, and storage processes using modern frameworks. The successful candidate will implement infrastructure-as-code and automation solutions to streamline and build resiliency into data processing workflows. You will work closely with our data science and analytics teams to create and optimize data and machine learning models that support stakeholder needs.

Project Management
Utilities
Substations
Windfarm.

IT Project coordinator

Information Technology
Remote
4 Months + (Possibilities of Contract Extension)

We are seeking an IT Project coordinator who will be to support the Project Management Office (PMO) and assist project managers in the coordination of processes, administration, reporting, and project execution

Hospital or clinical background
cadence meetings
SharePoint and MS Server Software
MS Office Suite (Excel
Word
PowerPoint
Visio)
PMP
CAPM

Senior IS Technician

Information Technology
 Massachusetts
4 Months

Location - Bourne, MA – 02532. Contract: 4+ months (Mon–Fri, 8:30 AM–5:00 PM – hours may differ based on team-specific time zones and meetings) Interview Process: One round, 30-minute video interview with the hiring manager Work Mode: Onsite / Field – Daily travel to multiple client locations Previous field support or site-to-site experience is highly preferred. Must be self-motivated with the ability to work independently. Strong customer service and communication skills required. Basic technical and mechanical aptitude expected. Hardware repair and printer experience a plus. Mileage reimbursement approved for travel between locations using personal vehicle. Background must include a valid MVR (Motor Vehicle Record) check. This position supports local Field Technical Services (FTS) Technicians by assisting with project work, service calls, and IT equipment installations across multiple client sites. The role requires the ability to work independently, drive between various locations daily, and perform hands-on technical tasks. Prior experience with hardware repair and field work is highly preferred. A valid driver’s license and reliable personal vehicle are required. Mileage reimbursement will be provided.

Field Support
IT Hardware Installation
Hardware Repair
Customer Service
Driving
Ticket Management

ERP Functional Consultant

Information Technology
Remote
06 Months+

Location: 100% Remote This position will drive financial systems solutions across the global ERP platform. It will require an individual who is focused on building strong partnerships and delivering the best possible outcomes to their stakeholders. They must be process oriented, with the ability to assess both technical and functional considerations and apply that accordingly. The ideal candidate should possess an accomplished track record combined with the tenacity, self-confidence and proven ability to continually grow and contribute to global business. She/he must feel comfortable working in, as well as embracing, an environment that is both changing and challenging. The ideal candidate will be a self-motivated team player who will bring instant credibility with demonstrated ability to communicate across all levels of the organization. She/he must be technically astute with the ability to troubleshoot complex applications with multiple integrations. She/he must be a “quick read” in regard to new concepts and technologies.

Oracle E-Business Suite (EBS) Finance modules (R12 version)
Techno-Functional Consultant (80% Functional; 20% Technical)
Order Management
Inventory
Purchasing

Technical SEO Product Manager

Information Technology
 Texas
6 Months

Location : Fort Worth TX USA 76155. Seeking a Technical SEO Product Manager for leading implementation of technical SEO recommendations on credit card and advantage website sections

Product Management
SEO.

Digital Experimentation Analyst

Information Technology
 Texas
6 Months

Location : Fort Worth TX USA 76155. This job is a member of the Digital Experimentation Team within the Digital Customer Experience Team. This role is responsible for managing and delivering on the Digital Experimentation program

Adobe Analytics
SQL
python
A/B tests.

Business Systems Analyst / Workday

Information Technology
 Pennsylvania
08 Months (Possibilities of Contract Extension)

Location: Remote - Harrisburg, PA 17120 Fully Remote position (candidates in EST preferred) for an experienced Business Systems Analyst with strong Workday configuration expertise. The role involves managing Workday modules including Compensation, Advanced Compensation, and Recruiting, with an emphasis on job profile management and HR technology system administration.

Workday Configuration
Workday Recruiting
Workday Compensation
Workday Docs
Job Profile Catalog Creation
EIB Job Profile Management
Worker Profile Management
Job Profile Auditing
Workday Security
Job Architecture Projects

Project Manager II - Senior Level

Information Technology
Remote
06 months + (possibilities of extension)

Manages the day-to-day activities of one complex project or multiple business-sponsored IT projects to deliver tasks on time, within budget, and within scope. Responsible for the success of the project. Responsible for managing, directing and planning one complex or multiple less complex projects-Develops and manages all key project governance documents, such as the Project Charter, Workplan, Communications Plan, and Risk Mitigation Strategy-Manages to the project budget, and reports project cost information in an accurate and timely manner-Proactively evaluates project activities, builds contingency plans, executes corrective action, and monitors issue resolution to mitigate risks such as scope and/or budget variances-Monitors and reports tangible and intangible benefits, and conducts team and individual end-of-project performance reviews

Project Management
Microsoft Office Suite
Scheduling

Senior Information Systems (IS) Technician

Information Technology
 Ohio
6+ months

Location: Twinsburg, OH – 44087 This position supports IT hardware refurbishment and configuration projects in a retail support environment. The role involves hands-on technical work, asset tracking, and hardware QA. Ideal candidates will have basic to intermediate hardware knowledge, physical stamina, and the ability to manage multiple responsibilities in a fast-paced environment. Paid training will be provided.

IT Hardware
Refurbishment
Staging
Configuration
Asset Tracking
logo

At SGS Consulting, we go beyond resume-job matches, creating meaningful connections and pathways for individuals to thrive in defining careers.

Our Services

Contingent Workforce Solutions

Strategic SOW Services

Payroll Solutions


2025. All right reserved.
logologologologo