Customer Service Representative

SGS_JOB_2443

Admin/Clerical
 Arizona
Customer Service

Contract - 12 months

Location (mandatory): Phoenix, AZ 85034 Work directly with medical professionals and physicians to facilitate patient care. Advocate for and work in lockstep with chronic patients. Work for an organization that rewards success and fosters a culture of promotion

Job Responsibilities:

  • Provide outcome-based solutions for our physician referral sources and existing patient population
  • Submit new orders and monitor their completion, from initiation to set up, working closely with the clinical, sales, and service departments
  • Prepare and analyze the billing and set up paperwork for patient services
  • Work closely with existing patients to troubleshoot issues, identify solutions, and dispatch corrective action via the appropriate departments within the organization
  • Recommend potential products or services to management by collecting patient information and analyzing customer needs
  • Actively participate in the training of new customer service and sales personnel

Skills:

  • Proven work experience required
  • Ability to learn and apply market and product information, as well as patient billing and insurance requirements
  • Multitasking capabilities
  • Computer and technological literacy
  • Positive and professional personal image
  • Must have previous medical fax processing experience

Education/Experience:

  • High school diploma or GED preferred

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