Lead Specialist - IT Application Support

SGS_JOB_2478

Information Technology
 New Jersey
Desktop and laptop support
Application and OS installation/imaging
Basic network troubleshooting (TCP/IPv4)
Firewall ticketing knowledge
Cisco networking
ITIL-certified.

Contract - 12 Months

Location : Parlin, NJ 08859. Provide technical support and troubleshooting for desktops, laptops, and network systems, ensuring smooth operation and user satisfaction. Handle application and OS installations, basic network issues, and printer configurations while maintaining clear communication and thorough documentation. Utilize experience with IT infrastructure, ticketing systems, and industry-standard certifications to support efficient IT service delivery.

Job Responsibilities:

  • Desktop/Laptop Support
  • App installation
  • OS installation / imaging
  • Basic network troubleshooting
  • Strong understanding of TCP/IPv4 network protocols
  • Microsoft/Windows experience
  • Ability to lift and move up to 40 lbs. (Physically able to rack and stack servers and network gear)
  • Help desk or experience using a ticketing system like Service Now
  • Customer service experience (Even working in retail or service industry shows they know how to treat customers/users)
  • Basic printer experience insofar as configuring the IP address and installing the device on PCs
  • Strong communication skills with email, teams, etc...
  • Organization and documentation.

Skills:

  • Desktop and laptop support, Application and OS installation/imaging, Basic network troubleshooting (TCP/IPv4), Firewall ticketing knowledge, Cisco networking, ITIL-certified.

Education/Experience:

  • Aspen IP21 experience
  • RS Linx experience (Def not required but would come in handy)
  • Experience setting up servers
  • SQL DB experience
  • Firewall experience (To the extent of knowing what to put in a ticket, not be a security expert)
  • ITIL License
  • Cisco networking experience
  • Security+, Network+, CSA, etc... Any relevant certs  

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