Operations Clerk III or Renewal Specialist

SGS_JOB_2498

Admin/Clerical
Remote
Order-to-Cash (OtC) processes
Annual Renewal Management
Quote annual renewal pricing
SAP experience

Contract - 06 Months

This role supports the PA Renewal Specialist Role by acting as an individual contributor responsible for executing tasks within Pricing Agreement Management to ensure performance goals are met.

Job Responsibilities:

  • Perform non-routine tasks related to PA Renewals.
  • Document tasks into clear process flows.
  • Assist in the development of training materials.
  • Collaborate effectively with customers, internal teams, and branch staff.
  • Demonstrate urgency and efficiency in completing tasks.
  • Execute tasks aligned with established performance metrics.
  • Annual Renewal Management: Quote annual renewal pricing to customers and follow up consistently to confirm the status of their purchase orders, similar to resolving payment issues in collections.
  • Customer Outreach: Proactively make calls and independently follow up with customers regarding their purchase orders.
  • Territory Oversight: Potentially manage their own renewal territory.
  • Customer Issue Resolution: Address and resolve customer inquiries or issues promptly and professionally.

Skills:

  • Order-to-Cash (OtC) processes
  • Annual Renewal Management
  • Quote annual renewal price
  • SAP experience

Education/Experience:

  • High school diploma
  • 2 to 5 years of experience in Order-to-Cash (OtC) processes.
  • Strong proficiency in Microsoft Office tools.

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