Administrative Assistant

SGS_JOB_2510

Admin/Clerical
 Massachusetts
Administrative Support
Customer Service
Data Entry
Report Generation
SAP HR Transactions
Process Analysis
Workflow Improvement
Communication Skills
Time Management
Office Equipment Maintenance
Expense Reporting
Meeting Coordination
Confidentiality
Multi-tasking.

Contract - 2+ years

Location: Lexington, MA Provides administrative support to ensure efficient operation of the office. Supports managers and employees through a variety of organizational and communication tasks. Responsible for handling confidential and time-sensitive material with discretion. Familiar with a variety of office concepts, practices, and procedures. Effectively communicates via phone and email to ensure all duties are completed accurately, delivered with high quality, and in a timely manner. Answers and directs phone calls. Organizes and schedules meetings and appointments. Maintains contact lists. Produces and distributes correspondence, memos, letters, faxes, and forms. Assists in the preparation of regularly scheduled reports. Develops and maintains a filing system. Books travel arrangements. Submits and reconciles expense reports. Provides general support to visitors and responds to inquiries. Takes dictation. Research and create presentations. Generate reports and manage multiple projects. Prepares and monitors invoices. Develop administrative staff by providing information, educational opportunities, and experiential growth. Ensure operation of office equipment by completing preventive maintenance, coordinating repairs, maintaining inventories, and evaluating new equipment and techniques. Maintains supplies inventory by checking stock, anticipating needs, placing and expediting orders, and verifying receipt of supplies. Background/Need: Human Resources requires an Administrative Support position to assist the Workforce Service Center and HRIS Department.

Job Responsibilities:

  • Provide administrative and customer service support to the HR Information Services (HRIS) team and the Workforce Service Center.
  • Perform data entry and maintenance in SAP HR system components supporting onboarding, time management, payroll, personnel and benefits administration, organizational management, relocation, and offboarding.
  • Provide first-tier application support for HRIS self-service web applications.
  • Assist with basic data reporting, charting, and data quality management including ad hoc and routine audits to support HRIS and WSC processes.
  • Participate in business systems and process analysis, creation and execution of test scripts related to system enhancements and maintain system and process documentation.
  • Assist Laboratory personnel via telephone, email, remote, or in-person support.
  • Interact daily with Division, Department, Group, and Campus representatives addressing questions and issues as they arise.
  • Perform complex employment transactions in SAP while applying associated business process and system integration logic.
  • Review and understand HR policies to answer questions associated with employment.

Skills:

  • Excellent customer service and interpersonal skills with the ability to work independently in a fast-paced office environment.
  • Initiative, multitasking ability, and high attention to detail.
  • Strong sense of responsibility, professionalism, and ability to work cooperatively in a team environment.
  • Professional written and verbal communication skills.
  • Discretion, tact, and good judgment in handling sensitive personnel information.
  • High school diploma or equivalent.
  • Minimum 3 years of relevant administrative experience.
  • Strong data entry skills and ability to identify and troubleshoot data entry errors.
  • Experience with SAP HR transactions.
  • Familiarity with ServiceNow (HR Service Delivery).
  • Currently enrolled in an HR degree program.

Education/Experience:

  • High school diploma or equivalent — Required
  • Bachelor’s degree in related field — Preferred

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