IT Service Delivery Technician II

SGS_JOB_2728

Admin/Clerical
 South Carolina
Technical Support
User Support
Troubleshooting Of Hardware And Software

Contract - 06 Months

Location : Ladson, SC 29456. The Technician in IT Service Delivery is a vital role focused on the operational aspects of IT services within an organization. This position entails the hands-on management of IT service requests, including installation, configuration, and troubleshooting of hardware and software. The technician ensures optimal system performance, provides user support, and maintains accurate service documentation. With a commitment to service excellence, this role is essential for ensuring that IT services are delivered effectively and efficiently, aligning with business needs and enhancing user experience.

Job Responsibilities:

  • Provide technical support to customers via phone, email, or in person
  • Troubleshoot and resolve hardware and software issues
  • Install and configure new equipment and software
  • Maintain and update existing systems
  • Train users on new technology and software Service Delivery Management:
  • Manage service requests and ensure timely resolution
  • Monitor service performance and identify areas for improvement
  • Collaborate with other teams to implement service improvements
  • Develop and maintain service level agreements (SLAs) Customer Relationship Management
  • Build and maintain relationships with customers
  • Understand customer needs and provide solutions
  • Gather feedback and address any concerns or issues
  • Communicate service updates and changes to customers Documentation and Reporting:
  • Document all service requests and resolutions
  • Maintain accurate inventory of equipment and software
  • Generate reports on service performance and customer satisfaction
  • Identify trends and make recommendations for improvement Project Management:
  • Assist in planning and implementing IT projects including but not limited to Network upgrade/dressing, manufacturing machine / IT tool support, UPS, and AV-related support.
  • Coordinate with cross-function team members and stakeholders to ensure project success
  • Monitor project progress and adjust plans as needed
  • Provide updates and reports to management on project status Quality Assurance:
  • Ensure all services and processes meet quality standards
  • Conduct regular audits and reviews to identify any issues or areas for improvement
  • Implement corrective actions as needed to maintain quality standards
  • Stay updated on industry best practices and incorporate them into service delivery processes.
  • Continuous Professional Development: Professionals should be committed to lifelong learning, seeking out opportunities for self-improvement, and staying abreast of industry trends and best practices.
  • Collaboration and Teamwork: Effective professionals understand the value of collaboration. They work well with others, contribute to team goals, and understand that diverse perspectives can lead to better solutions.
  • Results-Driven Performance: High-performing professionals focus on delivering results. They set high standards for their own performance and are committed to achieving objectives efficiently and effectively.

Skills:

  • Technical support
  • user support
  • troubleshooting of hardware and software

Education/Experience:

  • Bachelor’s degree in computer science, Information Technology, or a related field with at least 3-5 years’ experience or equivalent work experience that provides exposure to fundamental theories, principles, and concepts.
  • Proficiency in troubleshooting and resolving issues with computer systems, networking, and various software applications.
  • Strong customer service skills with the ability to communicate effectively with nontechnical users.
  • Industry certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or ITIL Foundation are highly desirable.
  • Excellent problem-solving abilities to diagnose and resolve technical issues promptly.
  • Ability to work well in a team environment and collaborate with other IT professional

Related Jobs

HR People Operations Coordinator

Admin/Clerical
 New York
$28 - $34
“6 months”

Location (mandatory): Auburn, New York, 13021 The HR People Operations Coordinator is the main point of contact for employee and manager questions related to HR, payroll, and benefits. This role supports HR operations by handling system transactions, maintaining records, supporting onboarding and offboarding, and ensuring a high level of customer service and compliance.

HR operations
onboarding and offboarding
I-9 and E-Verify
HR systems (e.g.
Workday)

Customer Service Representative I

Admin/Clerical
Remote
1 Year (Temp to hire)

Location (mandatory): Remote (WFH) A Customer Service Representative will be responsible for answering incoming calls and emails from customers, assisting with order inquiries or issues, processing returns or exchanges, updating customer account information, and escalating more complex issues to the appropriate department if needed.

Inbound/Outbound Calling
Pone Etiquette
Communication
Empathy
Problem-solving
Adaptability

Executive Assistant

Admin/Clerical
 Michigan
03 months

Location (mandatory): Detroit MI Under limited supervision from a Senior Level Executive in Leadership Salary Grade M10 and above or Henry Ford Medical Group Chair, provides personal and administrative support services such as preparing correspondence in final form, receiving visitors, scheduling meetings, maintaining files and conducting special projects as assigned. Duties require a thorough knowledge of supervisor's areas of responsibility in order to gather data and prepare reports, answer correspondence, conduct projects and so forth. All work is of a highly confidential nature.

Executive support
calendar management
travel

Administrative Assistant

Admin/Clerical
 California
$26.78
03 months

Location (mandatory): Escondido, CA 92025 Administrative Assistant for San Diego- 4 hours per day (part-time) Hours can be flexible, but 8-12 or 9-1 is preferred.

scanning
updating spreadsheets and filing paperwork

Administrative Coordinator

Admin/Clerical
 Michigan
3 months

Looking for a candidate with administrative experience in hospital setting

Administrative
filing

Document Control Clerk

Admin/Clerical
 Texas
02 Months Temporary Role

Location: Sugar Land, TX 77478 (On-site) Immediate start position for a Document Control Clerk to support document management and clerical tasks under the direction of the Document Management Specialist. The ideal candidate must be well-organized, detail-oriented, and able to start by October 15, 2025.

Microsoft Excel
Word
Outlook
Record Filing
Data Entry
Communication Skills
Reporting

Sr Receptionist & Switchboard

Admin/Clerical
 Texas
03+ Months Extendable

o Location (mandatory): Austin, TX 78701 Responsibilities for the role include sitting at the main reception area, answering the phone, greeting guests, responding to emails and scheduling conference room request and placing catering orders for meetings.

Receptionist
Switchboard
Guest Management
Meeting
Conference

Technical Support Analyst

Admin/Clerical
Remote
04 Months

We are seeking a Technical Support Analyst to deliver exceptional customer service and technical assistance for mobile, wearable, and smart home devices. The role involves diagnosing and resolving issues on iOS, Android, and internet-connected products such as smart TVs and Bluetooth devices. The ideal candidate has at least one year of technical troubleshooting experience, strong communication skills, and familiarity with CRM tools. You will document solutions, provide step-by-step guidance, and collaborate in a dynamic, team-focused environment. A high school diploma or GED is required, an associate or bachelor’s degree and prior phone or chat support.

Technical Support / Mobile Device Support / Wearable Technology / Troubleshoot / Email support / Chat support.

Administrative Assistant

Admin/Clerical
 Florida
4 months (Possible Extension)

Location (mandatory): “Miramar, FL 33027” Handled administrative tasks such as phone calls, mail distribution, and shipping. Proficient in Microsoft Office and able to read safety and procedure documents. Skilled in writing reports, effective communication, and basic math calculations.

Administrative
Answering
emails
fedEX
Word
Excel
logo

At SGS Consulting, we go beyond resume-job matches, creating meaningful connections and pathways for individuals to thrive in defining careers.


2025. All right reserved.
logologologologo