IT Service Delivery Technician II

SGS_JOB_2909

Admin/Clerical
 North Carolina
Technical support
user support
troubleshooting of hardware and software

Contract - 06 Months

Location --Charlotte, NC 28217 Small Description: The Technician in IT Service Delivery is a vital role focused on the operational aspects of IT services within an organization. This position entails the hands-on management of IT service requests, including installation, configuration, and troubleshooting of hardware and software. The technician ensures optimal system performance, provides user support, and maintains accurate service documentation. With a commitment to service excellence, this role is essential for ensuring that IT services are delivered effectively and efficiently, aligning with business needs and enhancing user experience.

Job Responsibilities:

  • Provide technical support to customers via phone, email, or in person
  • Troubleshoot and resolve hardware and software issues
  • Install and configure new equipment and software
  • Maintain and update existing systems
  • Train users on new technology and software Service Delivery Management:
  • Manage service requests and ensure timely resolution
  • Monitor service performance and identify areas for improvement
  • Collaborate with other teams to implement service improvements
  • Develop and maintain service level agreements (SLAs) Customer Relationship Management
  • Build and maintain relationships with customers
  • Understand customer needs and provide solutions
  • Gather feedback and address any concerns or issues
  • Communicate service updates and changes to customers Documentation and Reporting:
  • Document all service requests and resolutions
  • Maintain accurate inventory of equipment and software
  • Generate reports on service performance and customer satisfaction
  • Identify trends and make recommendations for improvement Project Management:
  • Assist in planning and implementing IT projects including but not limited to Network upgrade/dressing, manufacturing machine / IT tool support, UPS, and AV-related support.
  • Coordinate with cross-function team members and stakeholders to ensure project success
  • Monitor project progress and adjust plans as needed
  • Provide updates and reports to management on project status Quality Assurance:
  • Ensure all services and processes meet quality standards
  • Conduct regular audits and reviews to identify any issues or areas for improvement
  • Implement corrective actions as needed to maintain quality standards
  • Stay updated on industry best practices and incorporate them into service delivery processes.
  • High Impact Behaviors:
  • Continuous Professional Development: Professionals should be committed to lifelong learning, seeking out opportunities for self-improvement, and staying abreast of industry trends and best practices.
  • Collaboration and Teamwork: Effective professionals understand the value of collaboration. They work well with others, contribute to team goals, and understand that diverse perspectives can lead to better solutions.
  • Results-Driven Performance: High-performing professionals focus on delivering results. They set high standards for their own performance and are committed to achieving objectives efficiently and effectively.

Skills:

  • Technical support
  • user support
  • troubleshooting of hardware and software

Education/Experience:

  • Bachelor’s degree in computer science, Information Technology, or a related field with at least 3-5 years’ experience or equivalent work experience that provides exposure to fundamental theories, principles, and concepts.
  • Proficiency in troubleshooting and resolving issues with computer systems, networking, and various software applications.
  • Strong customer service skills with the ability to communicate effectively with nontechnical users.
  • Industry certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or ITIL Foundation are highly desirable.
  • Excellent problem-solving abilities to diagnose and resolve technical issues promptly.
  • Ability to work well in a team environment and collaborate with other IT professional

Related Jobs

Entry Level Planner Assistant

Admin/Clerical
 California
$29-$35
2+ Years

Location: San Diego, CA 92102 The Planner Assistant will support the Project Specialists Express Team by assisting with administrative and coordination tasks related to service orders and project activities. Project Specialists receive service orders and are responsible for providing turnaround timelines to customers, submitting permit documentation, and performing various administrative tasks related to project coordination. The Planner Assistant will work closely with Project Specialists to ensure documentation, service orders, and administrative processes are completed accurately and on time. Strong communication and organizational skills are essential for success in this role. The ideal candidate should demonstrate strong time management abilities, adaptability, and the capability to work independently in a fast-paced environment. Candidates with entry-level administrative, clerical, or dispatching experience are encouraged to apply. Previous experience working with Microsoft Office tools, particularly Excel and Word, is preferred. Candidates from a variety of industries are welcome as long as they possess strong administrative and coordination capabilities

Microsoft Excel
Microsoft Word
Time Management

Processing SpecialistSpecialist

Admin/Clerical
Remote
6 Months

Small Description: The Processing Specialist manages insurance documentation for financial institution clients to protect homeowners coverage accuracy and timeliness. This role ensures policies are reviewed, classified, and processed according to defined procedures and quality expectations. Responsibilities include coordinating with agents and carriers, issuing escrow premium payments, and meeting strict deadlines. Success requires strong attention to detail, sound judgment, and dependable time management. The position supports client commitments through professional communication, issue escalation, and seamless workflow handoffs, contributing to reliable insurance protection, operational efficiency, and consistently high client and homeowner satisfaction throughout daily high-volume processing operations across regulated financial services environments organizations consistently.

Accuracy
Detail
Communication
Judgment
Adaptability
Teamwork
Productivity
Compliance

Customer Service Representative I

Admin/Clerical
Remote
1 Year (Temp to hire)

Small Description: A Customer Service Representative will be responsible for answering incoming calls and emails from customers, assisting with order inquiries or issues, processing returns or exchanges, updating customer account information, and escalating more complex issues to the appropriate department if needed.

Inbound/Outbound Calling
Phone Etiquette
Communication
Empathy
Problem-solving
Adaptability

Operations Excellence Analyst

Admin/Clerical
 Texas
3 Months

Location (mandatory): Irving TX The Operational Excellence Analyst is a data-driven professional responsible for managing KPI reporting dashboards and production performance analysis to support operational stability and continuous improvement initiatives across operations teams. This role builds and maintains Excel-based dashboards analyzes performance trends and identifies process gaps using KPI data. The analyst collaborates with operations quality and stakeholders to translate complex production data into clear insights support problem identification and drive corrective actions and process improvements while ensuring reporting accuracy consistency and effective decision making through reliable operational metrics and structured data analysis practices across production reporting environments and operational performance management activities.

Excel
Analytics
Reporting
Dashboards
KPIs
Visualization
Investigation
Optimization

Administrative Sales Support Specialist

Admin/Clerical
Remote
06 months

Looking for a sales support specialist to provide support to sales team

order entry
quotes
CRM

Administrative Assistant – Data Entry & Customer Service

Admin/Clerical
 Massachusetts
3 Years

Location (mandatory): Lexington, MA Provides administrative support to ensure efficient operation of the office. Supports managers and employees through a variety of tasks related to organization and communication. Responsible for confidential and time sensitive material. Familiar with a variety of the field's concepts, practices and procedures. Ability to effectively communicate via phone and email ensuring that all Administrative Assistant duties are completed accurately and delivered with high quality and in a timely manner. Answers and directs phone calls. Organizes and schedules meetings and appointments. Maintains contact lists. Produces and distributes correspondence memos, letters, faxes and forms. Assists in the preparation of regularly scheduled reports. Develops and maintains a filing system. Books travel arrangements. Submits and reconciles expense reports. Provides general support to visitors. Provides information by answering questions and requests. Takes dictation. Researches and creates presentations. Generates reports. Handles multiple projects. Prepares and monitors invoices. Develops administrative staff by providing information, educational opportunities and experiential growth opportunities. Ensures operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques. Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.

Customer Service
Data Entry

Video Surveillance Operator I

Admin/Clerical
 Nevada
6 Months

Location (mandatory): Las Vegas, NV The Surveillance Operator is a desk-based, onsite security monitoring role responsible for reviewing live video feeds, identifying potential threats, and taking immediate action such as issuing real-time audio warnings or contacting law enforcement/property representatives. Operators monitor multiple sites nationwide using proprietary software and work in a fast-paced, multi-screen environment. This role is not related to casino surveillance and is not located on the Las Vegas Strip.

CCTV
Video Surveillance

Verification Specialist

Admin/Clerical
 Ohio
1 Year (With the possibility of extension)

Location (mandatory): Springfield OH USA 45505 This role will be responsible for reviewing insurance document images and entering missing information into a database quickly and accurately. This is a repetitive, computer-based data entry position.

Typing skills/Data Entry
Attention to detail
Data Entry
Office Environment experience

Member Services Representative, AACU Mortgage Processing

Admin/Clerical
 Texas
3 Months

Location : Fort Worth TX USA 76155 3 month contract with the potential to extend. 100% onsite. Potential for OT opportunities. Interviews will be 2 rounds: 1st is phone screen, 2nd onsite (if needed). Open to candidates with mortgage experience, title company experience or banking experience

Mortgage
Loan
Bank.
logo

At SGS Consulting, we go beyond resume-job matches, creating meaningful connections and pathways for individuals to thrive in defining careers.


© 2026 All rights reserved.
logologologologo