IT Service Delivery Technician II

SGS_JOB_2909

Admin/Clerical
 North Carolina
Technical support
user support
troubleshooting of hardware and software

Contract - 06 Months

Location --Charlotte, NC 28217 Small Description: The Technician in IT Service Delivery is a vital role focused on the operational aspects of IT services within an organization. This position entails the hands-on management of IT service requests, including installation, configuration, and troubleshooting of hardware and software. The technician ensures optimal system performance, provides user support, and maintains accurate service documentation. With a commitment to service excellence, this role is essential for ensuring that IT services are delivered effectively and efficiently, aligning with business needs and enhancing user experience.

Job Responsibilities:

  • Provide technical support to customers via phone, email, or in person
  • Troubleshoot and resolve hardware and software issues
  • Install and configure new equipment and software
  • Maintain and update existing systems
  • Train users on new technology and software Service Delivery Management:
  • Manage service requests and ensure timely resolution
  • Monitor service performance and identify areas for improvement
  • Collaborate with other teams to implement service improvements
  • Develop and maintain service level agreements (SLAs) Customer Relationship Management
  • Build and maintain relationships with customers
  • Understand customer needs and provide solutions
  • Gather feedback and address any concerns or issues
  • Communicate service updates and changes to customers Documentation and Reporting:
  • Document all service requests and resolutions
  • Maintain accurate inventory of equipment and software
  • Generate reports on service performance and customer satisfaction
  • Identify trends and make recommendations for improvement Project Management:
  • Assist in planning and implementing IT projects including but not limited to Network upgrade/dressing, manufacturing machine / IT tool support, UPS, and AV-related support.
  • Coordinate with cross-function team members and stakeholders to ensure project success
  • Monitor project progress and adjust plans as needed
  • Provide updates and reports to management on project status Quality Assurance:
  • Ensure all services and processes meet quality standards
  • Conduct regular audits and reviews to identify any issues or areas for improvement
  • Implement corrective actions as needed to maintain quality standards
  • Stay updated on industry best practices and incorporate them into service delivery processes.
  • High Impact Behaviors:
  • Continuous Professional Development: Professionals should be committed to lifelong learning, seeking out opportunities for self-improvement, and staying abreast of industry trends and best practices.
  • Collaboration and Teamwork: Effective professionals understand the value of collaboration. They work well with others, contribute to team goals, and understand that diverse perspectives can lead to better solutions.
  • Results-Driven Performance: High-performing professionals focus on delivering results. They set high standards for their own performance and are committed to achieving objectives efficiently and effectively.

Skills:

  • Technical support
  • user support
  • troubleshooting of hardware and software

Education/Experience:

  • Bachelor’s degree in computer science, Information Technology, or a related field with at least 3-5 years’ experience or equivalent work experience that provides exposure to fundamental theories, principles, and concepts.
  • Proficiency in troubleshooting and resolving issues with computer systems, networking, and various software applications.
  • Strong customer service skills with the ability to communicate effectively with nontechnical users.
  • Industry certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or ITIL Foundation are highly desirable.
  • Excellent problem-solving abilities to diagnose and resolve technical issues promptly.
  • Ability to work well in a team environment and collaborate with other IT professional

Related Jobs

Office Services Specialist

Admin/Clerical
 Michigan
03 months

Location (mandatory): Troy Michigan 48083 The Office Services Specialist provides comprehensive onsite support for mailroom, print center, marketing logistics, and general office service operations. This role ensures accurate, timely, and secure handling of mail, packages, and print requests for all departments, while maintaining office equipment, managing supplies, assisting with conference room setup and AV support, and supporting offsite marketing events. The position requires strong customer service skills, attention to detail, and flexibility to perform related duties as assigned, including occasional support for other areas.

Mail
print
administrative

Member Services Specialist

Admin/Clerical
 Texas
3 months + (Possibilities of Contract Extension)

Location : Irving, TX 75039 The Member Services Specialist will play a crucial role in ensuring our members' highest level of customer satisfaction. The Specialist will be responsible for providing exceptional customer service and resolving inquiries, concerns, and complaints professionally and on time. The primary focus will be on assisting members with their healthcare-related needs, including but not limited to insurance inquiries, benefit explanations, and general account information. Within the Member Services Specialist team, this entry role provides an opportunity for growth and development within our organization

Customer Service
member service
insurance
claims
healthcare

Customer Service Representative III

Admin/Clerical
 New York
$25/Hr. on W2
6 Months

Location : Cheektowaga, NY 14227 Serve as a liaison between customers and internal teams, ensuring professional interaction and support. Process and monitor customer orders, coordinate inquiries, provide updates, and resolve issues including quality, warranty, and shipping concerns.

Customer Orders
Coordinate Inquiries
Provide Updates
Resolve Issues Including Quality
Warranty
Shipping Concerns

Operations Clerk III

Admin/Clerical
 Texas
6 months

Location : Houston, TX 77032 The Operations Support Associate will be responsible for completing standard and non-routine business processes to support sales and branch operations ensuring that customer contracts, billing, invoicing, and issues of any administrative nature are resolved in a timely fashion. This role can support various and multiple business units and is critical to ensure proper documentation, payment, and resolution of customer issues.

Customer Contracts
Billing
Invoicing
ERP Systems
SAP
Documentation
Payment
Resolution Of Customer Issues

Site/ Hospitality Supervisor

Admin/Clerical
 Minnesota
03+ Months Extendable

Location : Minneapolis, MN 55402 Shift: 8:00 AM – 5:00 PM, Mon to Fri Dress Code: Business Professional This is a hands-on position; candidate will be assisting with office services related tasks such as printing/copying/scanning; sending out overnight packages and regular mail; may need to assist with conference room setups (food/beverage); coordinate incoming requests with onsite staff. Personnel that have experience in the industry previously worked at a law firm and customer service oriented. There is no extensive lifting, standing, or walking. No special equipment besides the copiers. No free parking is available at the location and parking is not reimbursed. The staff takes the trolley near the office.

Copying
Printing
Scanning
Filing
Binding
Bindery
Large Printer
Copy Center
Beverage
Conference Room Set Up
Audio/ Visual

Print/ Copying Specialist

Admin/Clerical
 Washington
03+ Months Extendable

Contract : 03+ Months Extendable Shift: 7:00 AM – 3:30 PM, Mon to Fri Dress Code: Business Professional

Copying
Printing
Scanning
Filing
Binding
Bindery
Large Printer
Copy Center

Customer Care Specialist I

Admin/Clerical
 Oregon
1 Year (Temp to hire)

Location- Albany, OR 97322 (Onsite) 0-2 years of general office or customer service experience. Experience with computer equipment.

Excel Proficiency
Insurance
Inbound
Outbound Call
Call Center
Customer Service

Accounts Receivable Specialist I

Admin/Clerical
 Texas
4 Month Assignment (Temporary Position)

Location : Carrollton, TX 75010. The Accounts Receivable Specialist I will be responsible for managing billing, reconciliation, dispute resolution, and customer account analysis. This role requires strong technical skills in SAP, Salesforce, and Excel, with a focus on accuracy, problem-solving, and effective communication

SAP
Salesforce
AR Reconciliation
Advanced Excel (Pivot Tables
VLOOKUP/XLOOKUP)
Reconciliation.

Customer Services Specialist

Admin/Clerical
 Michigan
3 Months

Location : Farmington Hills MI 48334 This position has the following primary objectives with respect to customer relations for all HAP product lines: (1) Provide follow-up and courteous and prompt resolution to member inquiries by conducting thorough investigations and fully educating members and customers; (2) Support corporate and departmental goals, member enrollment activities and product implementations; (3) Research, investigate and resolve service failures. Improve the customer experience by identifying root causes, trends and recommend resolutions for service recovery and retention; (4) Educate members and prospective members to promote HAP as the health care coverage of choice.

Customer service
Hipaa
Call Center experience
claims billing
logo

At SGS Consulting, we go beyond resume-job matches, creating meaningful connections and pathways for individuals to thrive in defining careers.


2025. All right reserved.
logologologologo