Insurance Specialist I

SGS_JOB_2973

Admin/Clerical
Remote
Customer Service / Insurance / Multitasking / Communication / bilingual (Spanish) / Microsoft Office

Contract - 12 Months

We are seeking a dynamic and results-driven individual to deliver outstanding customer service in a fast-paced, high-volume environment. Responsibilities include handling 70–100 inbound calls daily, assisting policyholders with inquiries related to policies, billing, claims, and endorsements, and processing insurance documents accurately. The role requires investigating and resolving premium discrepancies, navigating multiple systems, and collaborating with internal and external teams. Candidates should have 6–12 months of experience in customer service or insurance call centers, strong multitasking abilities, proficiency in Microsoft Office, and excellent communication skills. This position demands professionalism, empathy, and efficiency to ensure seamless service and client satisfaction.

Job Responsibilities:

  • Handle 70–100 inbound calls daily, assisting policyholders with insurance needs.
  • Resolve customer inquiries on policies, billing, endorsements, and claims efficiently.
  • Process and issue insurance documents including policies, certificates, and cancellations.
  • Investigate premium discrepancies and resolve system or process-related issues promptly.
  • Maintain high service levels while navigating multiple systems and software platforms.
  • Collaborate with internal teams and external clients to ensure smooth operations.
  • Deliver professional and empathetic communication to enhance customer satisfaction levels.
  • Manage high call volumes independently while maintaining accuracy and professionalism.

Skills:

  • Skilled in handling high-volume inbound insurance calls with professionalism.
  • Proficient in resolving policy, billing, and claims-related customer inquiries.
  • Experienced in processing insurance documents accurately and efficiently.
  • Strong multitasking ability with expertise in Microsoft Office applications.
  • Excellent communication, problem-solving, and customer relationship management skills.

Education/Experience:

  • Minimum 1 year experience in insurance customer service or call center.
  •  Bilingual proficiency in English and Spanish is mandatory for communication.
  •  Proven ability to manage high-volume inbound calls efficiently.
  •  Strong multitasking and problem-solving skills with minimal supervision
  • Proficient in Microsoft Office and quick to learn new systems.
  • Excellent communication skills with professionalism, empathy, and accuracy.  

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