Insurance Specialist I

SGS_JOB_2973

Admin/Clerical
Remote
Customer Service / Insurance / Multitasking / Communication / bilingual (Spanish) / Microsoft Office

Contract - 12 Months

We are seeking a dynamic and results-driven individual to deliver outstanding customer service in a fast-paced, high-volume environment. Responsibilities include handling 70–100 inbound calls daily, assisting policyholders with inquiries related to policies, billing, claims, and endorsements, and processing insurance documents accurately. The role requires investigating and resolving premium discrepancies, navigating multiple systems, and collaborating with internal and external teams. Candidates should have 6–12 months of experience in customer service or insurance call centers, strong multitasking abilities, proficiency in Microsoft Office, and excellent communication skills. This position demands professionalism, empathy, and efficiency to ensure seamless service and client satisfaction.

Job Responsibilities:

  • Handle 70–100 inbound calls daily, assisting policyholders with insurance needs.
  • Resolve customer inquiries on policies, billing, endorsements, and claims efficiently.
  • Process and issue insurance documents including policies, certificates, and cancellations.
  • Investigate premium discrepancies and resolve system or process-related issues promptly.
  • Maintain high service levels while navigating multiple systems and software platforms.
  • Collaborate with internal teams and external clients to ensure smooth operations.
  • Deliver professional and empathetic communication to enhance customer satisfaction levels.
  • Manage high call volumes independently while maintaining accuracy and professionalism.

Skills:

  • Skilled in handling high-volume inbound insurance calls with professionalism.
  • Proficient in resolving policy, billing, and claims-related customer inquiries.
  • Experienced in processing insurance documents accurately and efficiently.
  • Strong multitasking ability with expertise in Microsoft Office applications.
  • Excellent communication, problem-solving, and customer relationship management skills.

Education/Experience:

  • Minimum 1 year experience in insurance customer service or call center.
  •  Bilingual proficiency in English and Spanish is mandatory for communication.
  •  Proven ability to manage high-volume inbound calls efficiently.
  •  Strong multitasking and problem-solving skills with minimal supervision
  • Proficient in Microsoft Office and quick to learn new systems.
  • Excellent communication skills with professionalism, empathy, and accuracy.  

Related Jobs

Data Entry Clerk II

Admin/Clerical
 California
$21.00-$27.00
12 Months(Possibility of extension)

Location - Pine Valley, CA 91962 Inputs information from a variety of sources into a database. Must meet standards for production volume, accuracy, and completeness. Requires strong attention to detail, excellent organizational skills, and effective communication abilities. Ability to work efficiently in a fast-paced, time-sensitive environment while maintaining accuracy and confidentiality. Supports data management, records maintenance, and administrative functions to ensure compliance with organizational requirements. Background/Need: The team is seeking a Data Entry Clerk to support daily administrative operations through accurate data entry, record keeping, and document retention activities. The role involves entering employee hours worked into the MyTime timekeeping system, maintaining Department of Transportation documentation, and performing various clerical tasks as assigned. This position offers the potential for conversion to a full-time employee role based on business needs and budget availability.

Data Entry
Database Management
Timekeeping

Administrator/Coordinator

Admin/Clerical
Ontario
02 years + (Possible Extension)

Location: Grimsby, Ontario CAN We're seeking a Training Administrator / Coordinator to support training operations and day-to-day administrative activities. This role involves coordinating training programs, managing documents and reports, providing virtual training/technical support, and working with internal teams to ensure smooth training delivery.

Word
Excel
PowerPoint
Outlook

Admin Assistant II

Admin/Clerical
 California
$26.00–$28.00
24 Month(Possibility of Extension)

Location- Carlsbad CA 92008 Provides administrative support to a department or individual, Duties may include word processing, filing, faxing, answering phones, receiving, and directing visitors, scheduling, financial record keeping, coordinating meetings and conferences, obtaining supplies and sorting/distributing mail. May work on special projects, Strong communication skills and organizational skills are essential. Familiarity with MS Office required.

Customer Service
Administrative
Communication
Microsoft Office

Admin Assistant III

Admin/Clerical
 California
$30.00–$33.00
24 Month(Possibility of Extension)

location - San Diego, CA 92108 Provides administrative support to a department or individual, Duties may include word processing, filing, faxing, answering phones, receiving, and directing visitors, scheduling, financial record keeping, coordinating meetings and conferences, obtaining supplies and sorting/distributing mail, May work on special projects, Strong communication skills and organizational skills are essential. Familiarity with MS Office required.

Customer Service
Administrative Support
Record Keeping
Communication
Microsoft Office

Mailroom specialist

Admin/Clerical
 Ohio
6 Months

Location (mandatory): Springfield OH USA 45505 A Mailroom Specialist will be responsible for tasks requiring strong hand-eye coordination, basic computer skills, sound decision-making, and the ability to sit for extended periods. Candidates must be able to multitask, learn policies quickly, and stay organized. Mailroom experience is preferred; exposure to homeowners’ insurance or mortgage documents is a plus.

Mailroom Operations / Detail-Oriented / Organizational Skills / Computer Proficiency

Sales Co-worker

Admin/Clerical
 Florida
1 month with possibility of extension

Location: Tampa FL USA 33605 This is a Market Hall Merchandising & Maintenance role. Look for candidates from high-volume retail like Target, Walmart, CVS, and Dollar General. Hands-on operational experience—specifically merchandising, pallet condensation, cardboard removal, and floor recovery. Able to lift 50lbs.

Hands-on operational
Specifically Merchandising
Pallet Condensation
Cardboard Removal
and Floor Recovery.

Data Entry Clerk: II

Admin/Clerical
 California
$21.00 - $26.00
1+ years(Possibility of Contract-to-Hire)

Location : Pine Valley, CA 91962 Inputs information from a variety of sources into a database. Must meet standards for production volume, accuracy, and completeness. Requires strong attention to detail, excellent organizational skills, and effective communication abilities. Ability to work efficiently in a fast-paced, time-sensitive environment while maintaining accuracy and confidentiality. Supports data management, records maintenance, and administrative functions to ensure compliance with organizational requirements. Background/Need: The team is seeking a Data Entry Clerk to support daily administrative operations through accurate data entry, record keeping, and document retention activities. The role involves entering employee hours worked into the MyTime timekeeping system, maintaining Department of Transportation documentation, and performing various clerical tasks as assigned. This position offers the potential for conversion to a full-time employee role based on business needs and budget availability.

Data Entry
Database Management
Organization

Retail Sales Co-worker

Admin/Clerical
Alberta
03 month

Location - Calgary, AB, Canada Looking for customer support from retrial background. Someone can assist customers and provide advice on the best solutions for their homes. Acting as an expert and consultant on a broad range of home furnishing solutions, products and services to inspire and inform customers.

Customer Service
Retail Sales

Project Coordinator I

Admin/Clerical
 California
$33 per hour on W2
1+ Years (Role is currently slated for one year and may renew for an additional year. FTE conversion is possible after two years subject to budget, but not guaranteed)

Location: San Diego, CA 92123 Day to day includes working with various groups within team to get them scheduled with the pre-construction department, coordinating and issuing jobs within SAP, interpreting construction sketches, reading electrical metering. This role will work heavily in SAP and Nexus. They may be answering phone calls from customers, project managers, or planners from the pre-construction side of the house. They will also be working with stakeholders to ensure jobs are getting scheduled. This person will need to be dynamic, a self-starter, and someone who can troubleshoot and problem solve. Some Notes on the Role: • This role is currently slated for one year and may renew again for an additional year after that time. If there is budget available after two years, they will try to convert this person FTE, but it's not guaranteed. • This role is 5 days a week onsite at San Diego, CA.

SAP
Microsoft Excel
Nexus system usage
logo

At SGS Consulting, we go beyond resume-job matches, creating meaningful connections and pathways for individuals to thrive in defining careers.


© 2026 All rights reserved.
logologologologo