Customer Service Representative I

SGS_JOB_3097

Admin/Clerical
 New Jersey
Customer service
EDI
order entry

Contract - 03 months

Location (mandatory): Edison NJ Provides support to customers and the sales team by performing the following duties.

Job Responsibilities:

  • Ensures all orders received, through EDI, emails and phone are processed in a timely and accurate manner. Ensure any changes or revisions to orders are properly documented and communicated. Provide necessary documents to operations/warehouse department.
  • Responsible for establishing and maintaining effective communication with all customers regarding price discrepancies, out of stocks and potential shipping delays.
  • Ensure all customer related documentation is complete and filed.
  • Processes RMAs and credits. When necessary forward credits to customers and corporate finance.
  • Oversee/manage Papervision.
  • Attend and participate meetings as required.
  • Additional Responsibilities 
  • Answer incoming calls.
  • Oversee the resolution of all customer complaints. Ensure communications are comprehensive and thorough. Report all complaints to supervisor when applicable.
  • Provide customers missing or misplaced documents including but not limited to invoices and BOLs.
  • Provide effective support to sales team.
  • Greets and screens visitors and telephone call and notifies staff members or records and relays messages.
  • Monitors admittance to facility assuring admittance is authorize employees and vendors only.
  • Complete miscellaneous customer care functions and special projects as assigned.
  • Complete reports and maintain documentation as required.

Skills:

  • Knowledge of Microsoft Excel; IDS systems; Power Sell software; EDI software and Microsoft Outlook.
  • Oral and written communication skills.
  • Time management.
  • 10 key skills. 

Education/Experience:

  • High School diploma or GED equivalent

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