Customer Care Specialist I

SGS_JOB_3133

Admin/Clerical
 Oregon
Excel Proficiency
Insurance
Inbound
Outbound Call
Call Center
Customer Service

Contract - 1 Year (Temp to hire)

Location- Albany, OR 97322 (Onsite) 0-2 years of general office or customer service experience. Experience with computer equipment.

Job Responsibilities:

  • Follow standard scripts and guidelines to perform tasks.
  • Resolve common questions and issues; refer more complex items to higher-level staff for guidance.
  • Possess knowledge of company products and services.
  • May assess customer needs and suggest alternative products or services.
  • Research contract issues to support departments such as Claims and Service Recruitment.
  • Apply and develop basic skills relevant to the position’s procedures.
  • Utilize problem-solving skills.
  • Assess customer needs.
  • Interact with customers effectively.
  • Navigate and operate computer systems proficiently.
  • Complete customer registrations.

Skills:

  • Strong verbal and written communication skills.
  • Active listening skills.
  • Systematically gathers necessary information to evaluate alternatives before making decisions.
  • Treats individuals with respect, regardless of personality differences or performance issues.
  • Actively supports others to achieve common goals.
  • Consistently meets deadlines and requirements.
  • Demonstrates curiosity by seeking new information and asking questions.

Education/Experience:

  • High School Diploma or GED.

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