Operations Clerk III

SGS_JOB_3137

Admin/Clerical
 Texas
Customer Contracts
Billing
Invoicing
ERP Systems
SAP
Documentation
Payment
Resolution Of Customer Issues

Contract - 6 months

Location : Houston, TX 77032 The Operations Support Associate will be responsible for completing standard and non-routine business processes to support sales and branch operations ensuring that customer contracts, billing, invoicing, and issues of any administrative nature are resolved in a timely fashion. This role can support various and multiple business units and is critical to ensure proper documentation, payment, and resolution of customer issues.

Job Responsibilities:

  • To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.
  • Able to perform non-routine tasks related customer issues and resolution
  • Strong collaboration with internal and external customers
  • Exception reporting for customer orders when purchase orders are flagged for non-compliance
  • Resolves issues from 3rd party processer of customers’ orders of limited complexity
  • Assists branch in maintaining appropriate inventory
  • Ability to create orders for quoted jobs or installation with multiple process in SAP of limited complexity but with unique job requirements
  • May be required to handle contract renewals and contract maintenance or changes of simple configuration or change of purchase order
  • Reviews autorenewals of contracts and supports contract additions identified by branch staff
  • Submission of invoices through appropriate vendor portal ensuring the uploads of invoices are compatible with customer payable system
  • May assist standard non-complex customer master data workflows
  • Create and maintain safe working environment and culture within the organization
  • Take care of internal and external customer needs and expectations
  • Demonstrates high impact culture through innovation, accountability, and empowerment
  • Must be able to function in a team environment; usually works with direct supervision but can work independently
  • Task execution for area of responsibility up to levels defined in Company’s DOA policy

Skills:

  • Data Entry, Office Administration, Invoicing
  • SAP experience, ERP Systems
  • Solid User of standard Microsoft Office applications (Outlook, Word, Excel, PowerPoint)

Education/Experience:

  • High School Diploma or equivalent
  • 2+ years of experience in data entry, office administration, invoicing, or related experience
  • experience in ERP systems, SAP or dynamics preferred

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