Supply Chain Operations Associate

SGS_JOB_3257

Business Support
Remote
Supply chain
ERP
SAP
Order to cash
analytical

Contract - 11 Months

Responsible for comprehensive Supply Chain Operation functions for the Americas region (US, Canada and 3rd party customers in Latin America). Manages customer relationships to achieve optimal business performance, taking appropriate actions to maintain target market service levels, ensure efficient utilization of inventory and minimize financial risks due to credit, deductions or other issues. 1. Provides dedicated service to Client trading accounts, functioning as the primary account contact on all operational matters. 2. Researches and resolves issues relating to order/picking/shipping errors, damaged shipments, deductions. 3. Supports implementation of customer agreements (ADA/WPA’s) to ensure proper application of terms and compliance. Interfaces with Trade, Finance, QA and other cross functional teams on a regular basis. 4. Evaluates all customer sales orders prior to release, ensuring volumes are appropriate based on defined parameters, including market inventory and service levels. Incorporates forecasted demand changes due to market dynamics and event management into the order review process. For international markets, ensures orders meet minimum order quantity and lead time parameters. 5. Ensures optimal product availability in market distribution channels. Continuously analyzes inventory and service levels to maintain target performance. In the event of constrained product supply, manages inventory allocation based on customer Days On Hand (stock vs. demand) and historical ordering patterns, coordinating with other supply chain colleagues on supply replenishment schedules. 6. Participates or leads account review meetings with commercial and finance management if needed. Highlights key issues and recommends action if escalation is required. 7. Detects, reports, and tracks to resolution system issues (SAP or other systems) which may impact order processing, cash application or other Order To Cash Functions. Proposes process improvements. 8. On going process

Job Responsibilities:

  • N/A

Skills:

  • Minimum 4 years' experience in Supply Chain operations.
  • Excellent understanding of supply chain, customer service and accounts receivable functions.
  • Strong SAP or other ERP software knowledge.
  • Proficiency in Microsoft Office, especially Excel.
  • Excellent analytical and communication skills.

Education/Experience:

  • Bachelor of Science Degree.
  • Experience in Life Sciences.

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