Customer Service Representative II

SGS_JOB_3360

Admin/Clerical
 Massachusetts
SAP experience / CRM
Warranty claim Processing
invoice billing issues
Order Entry
Order Entry Processing and Order Status updates

Contract - 6 months

Location (mandatory): Tewksbury, MA 01876 Customer Service Representative will be responsible for general customer service support primarily focused on providing part and pump price quotes, processing part and pump orders and assisting with warranty claim and invoice billing issues.

Job Responsibilities:

  • Perform Customer Service Support functions as the first point of contact with the customer.
  • Adhere to ISO9001 Customer Service Procedures and Work Instructions.
  • Maintain Quote Log and Production Order Log Tracking Database.
  • Utilize the ERP-LX (Order Entry) system.
  • Provide Part, Pump, Motor quotes to customers as required.
  • Assist with Warranty claim Processing.
  • Assist with Credit Memo / No Charge requirements.
  • Preparing the customer communication folder.
  • Perform Order Entry Processing and provide Order Status updates as required.
  • Process Change orders (address changes, schedule date, carrier changes).
  • Assist Sales teams with customer support activities.
  • Understand and perform Export Compliance tasks as required.
  • Interface with the customer to assist in resolving AR Collections Dispute Resolution issues.
  • Other duties as assigned by the Customer Service Manager.

Skills:

  • SAP experience / CRM
  • Warranty claim Processing
  • invoice billing issues
  • Order Entry

Education/Experience:

  • High School Diploma.
  • Prefer associates degree individuals or some level of college experience.
  • Strong financial/accounting skills required.
  • Problem solving skills and strong written and verbal communication skills required.
  • Must be knowledgeable in MS Office applications.
  • 1-3 years experience

Related Jobs

Property Claims Adjuster

Admin/Clerical
Remote
3 Months (With the possibility of extension)

Small Description: We are seeking candidates with experience in managing a caseload of first-party property claims across various home types, including traditional homes, mobile homes, and condominiums, within a standard authority limit. Responsibilities include making coverage decisions, assessing and valuing damages, and interacting with policyholders, public adjusters, attorneys, and other third parties throughout the claims management process. Candidates must adhere to state compliance requirements and company guidelines for claims handling.

Active Adjuster License required (more state licenses preferred
Xactimate
XactAnalysis
Assessment
Negotiation

Nursing Staffing Scheduler

Admin/Clerical
 Michigan
03 months

Location (mandatory): Detroit MI 48202 Looking for a Nursing Staffing Scheduler

Microsoft Office

Accountant Level 3

Admin/Clerical
Remote
12 Months

The Accountant Level 3 (Expatriate Tax Accountant) supports the organization’s global mobility and expatriate tax program by managing tax-related inquiries, metrics, and administrative processes for employees on international assignments. This role focuses on expatriate tax compliance, compensation analysis, payroll coordination, and tax equalization settlements, requiring strong analytical skills, attention to detail, and excellent customer service in a fast-paced, data-driven environment.

Expatriate
Tax

Maintenance Technician

Admin/Clerical
 Florida
4 Months

Location (mandatory): Ocala Florida 34480 The Maintenance Technician is responsible for maintaining and repairing production equipment and machinery to ensure maximum uptime and efficiency. The role involves troubleshooting mechanical, electrical, and PLC-related issues, performing preventive maintenance, and following established maintenance schedules. The technician supports fabrication and welding tasks, manages MRO spare parts, and maintains accurate maintenance records. This position requires strong electrical and mechanical knowledge, PLC troubleshooting and programming skills, and effective communication abilities. The Maintenance Technician works independently and collaboratively, complies with safety and environmental regulations, assists senior technicians when required, and performs additional assigned duties to support operational reliability across manufacturing production environments.

Training & Development / Manufacturing Training / Standard Work / Continuous Improvement / TPM Methodology / Learning Management Systems / Cross-Training / Documentation Control

Quality Administrative Assistant

Admin/Clerical
 New Jersey
20.00
11–12 Months + (Highest possibilities of contract extension)

Location : 1100 Campus Road, Princeton, NJ 08540 Quality Admin role responsible for managing customer recall communications, tracking acknowledgments, maintaining recall documentation, and supporting internal and regulatory reporting activities.

Print
label
Send Customer Letters
Organization
Microsoft Office
Multitasking
Attention to Detail
Critical Thinking
Independent Work

Training Specialist - Training and Development Coordinator

Admin/Clerical
 Florida
4 Months

Location : Ocala Florida 34480 The Training and Development Coordinator supports the Ocala Lumber manufacturing plant by building and sustaining a standardized, efficient training system. This role partners closely with plant leadership to drive training initiatives for new and existing employees, ensuring workforce readiness and skill development. The coordinator manages training programs, maintains accurate training records, develops standardized work documentation, and supports continuous improvement efforts. The role requires hands-on manufacturing experience, strong documentation skills, and the ability to train across multiple shifts in a 24/7 operation. Bilingual capabilities and experience with TPM methodology are considered strong advantages.

Training & Development
Manufacturing Training
Standard Work
Continuous Improvement
TPM Methodology
Learning Management Systems
Cross-Training
Documentation Control

Customer Service Representative III

Admin/Clerical
 California
$21- $25/Hr. on W2
06 Months

Location: La Mirada, CA 90638 (Hybrid). The Utility Service Temporary Support role provides administrative and operational assistance to the utility services team. This position supports daily service operations through accurate data entry, scheduling, invoicing, and documentation. The ideal candidate is detail-oriented, organized, and works well in a team-focused environment.

Billing
Invoicing
SAP

Mailroom specialist

Admin/Clerical
 Ohio
06 Months

Location : Springfield OH USA 45505. A Mailroom Specialist will be responsible for tasks requiring strong hand-eye coordination, basic computer skills, sound decision-making, and the ability to sit for extended periods. Candidates must be able to multitask, learn policies quickly, and stay organized. Mailroom experience is preferred; exposure to homeowners’ insurance or mortgage documents is a plus.

Mailroom Operations / Detail-Oriented / Organizational Skills / Computer Proficiency

Mailroom specialist

Admin/Clerical
 Georgia
07 Months

Location : Atlanta GA USA 30339. A Mailroom specialist will be responsible for opening, prepping, and scanning incoming mail, including electronic mail, as well as processing outbound mail using postal equipment such as inserters, postage meters, and computers. Duties may also include handling outgoing overnight packages and assisting with other mail-related tasks as assigned. This role requires strong organizational skills, basic computer knowledge, flexibility to handle various assignments, and the ability to lift up to 50 pounds. Prior mailroom or shipping experience is preferred but not required.

Mailroom Operations / Detail-Oriented / Organizational Skills / Computer Proficiency
logo

At SGS Consulting, we go beyond resume-job matches, creating meaningful connections and pathways for individuals to thrive in defining careers.


2025. All right reserved.
logologologologo