Quality Administrative Assistant

SGS_JOB_3362

Admin/Clerical
 New Jersey
Print
label
Send Customer Letters
Organization
Microsoft Office
Multitasking
Attention to Detail
Critical Thinking
Independent Work

Contract - 11–12 Months + (Highest possibilities of contract extension)

Location : 1100 Campus Road, Princeton, NJ 08540 Quality Admin role responsible for managing customer recall communications, tracking acknowledgments, maintaining recall documentation, and supporting internal and regulatory reporting activities.

Job Responsibilities:

  • Print, label, and mail Customer Letters (via FedEx overnight) to customers in the US, noting any returned due to unknown addresses
  •  Email Customer Letters via known email addresses and track any returned as unknown
  •  Track and manage acknowledgment forms to confirm receipt and completion of recall instructions using Excel
  •  Communicate effectively with Customer Service to inform them of products to be returned
  •  Work with distributors and sales representatives to ensure accuracy and timely responses
  •  Update and maintain recall tracking spreadsheets, databases, and dashboards to ensure real-time accuracy
  •  Develop and maintain presentation slide decks summarizing recall status
  •  Assist in compiling recall documentation for internal reporting and regulatory submissions

Skills:

  •  Organized
  •  Microsoft Office experience
  •  Ability to work independently
  •  Detail-oriented
  •  Ability to multitask
  •  Critical thinking skills

Education/Experience:

  • High School Diploma (HSD) / GED required
  • At least 2 years of experience in Admin/Office Management

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