Shared Services Operations Specialist

SGS_JOB_3404

Admin/Clerical
 Ohio
Data Entry / Excel proficiency / Insurance/Mortgage/Banking / Insurance Processing Manual Coordination

Contract - 6 month

Location (mandatory): Springfield OH 45505 A Shared Services Operations Specialist will be responsible for logging and processing checks, handling documents, working CLEAR queues, and managing inbound and outbound calls with insurance carriers. The role involves researching items such as faxes, reports, correspondence, and refund/return checks, while following client policies and procedures. Associates will work under supervision, starting with basic tasks and gradually taking on more complex responsibilities, ensuring accuracy, efficiency, and meeting client requirements in a fast-paced environment.

Job Responsibilities:

  • Follows standard procedural guidelines for performing tasks.
  • Responsible for performing logging checks, processing checks, processing documents, working CLEAR queues, and placing outbound calls to insurance carriers as well as receiving inbound calls from insurance carriers.
  • Provides assistance and back up as needed to meet client requirements and SLA’s.
  • Handles other duties/projects based on business needs.
  • Works under immediate supervision.
  • Initially tasks are basic and routine, more experienced associates will perform tasks that are moderate in complexity and often non-routine.
  • Initially works in a multiple client /functional environment.
  • Research items received via faxes, reports, tasks, correspondence, and refund/return checks.
  • Make appropriate telephone calls to resolve issue.
  • Follows client’s standard policies and procedures.
  • At the direction of management such assignments may be made with short notice and last for an indefinite period of time.
  • Works efficiently in client and company proprietary applications.
  • Demonstrates solid technical knowledge and quality performance.

Skills:

  • Knowledge of standard operating procedures (SOPs)
  • Data entry and document processing
  • Check logging and processing
  • Queue management (CLEAR queues)
  • Inbound and outbound call handling (insurance carriers)
  • Client relationship management
  • SLA adherence and time management
  • Research and problem-solving skills

Education/Experience:

  •   Telephone etiquette and communication skills.
  •   Ability to follow policies and procedures.
  •   Flexibility and adaptability to short-notice assignments.
  •   Proficiency in proprietary/client applications.

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