Signal Support Specialist

SGS_JOB_3442

Engineering
 Washington
RF
Windows
IT Support

Contract - 12 Months

Location (mandatory): Washington, DC This position involves close supervision, detailed instructions, and constant performance checks. The technician will provide post-sale installation and maintenance support for communication products, including:  Hardware installations  Site equipment audits  Customer service response in a break-fix environment  Primary Focus: Mobile and station work associated with Conventional, SmartNet Trunking, and Paging Systems for single-site customers.

Job Responsibilities:

  • Programming of mobile and portable radios, and infrastructure (training provided)
  • Organize and pack radio kits for shipment
  • Data entry into MS Excel and MS Word forms, including barcode scanning
  • Equipment handling: Unloading/loading pallets
  • Pick and pack radio system parts/kits per customer specifications
  • Inventory management: Assist with stock take and maintain subscriber inventory accuracy
  • Receiving & dispatching subscriber goods
  • PC Desktop Support/System Admin Level 1

Skills:

  • Familiarity with basic communication concepts
  • Basic understanding of RF, telecommunications, and computer networking
  • General/intermediate knowledge of computer hardware and applications for troubleshooting
  • Ability to use basic electronic level meters (DVM, Scope, Wattmeter)
  •  
  • Must be able to login to computers, update info on a spreadsheet (Excel and/or google sheets) and/or updating data in the systems (home grown system) - must be able to follow instructions.
  • Customer facing experience.
  • Radio experience, PC help desk support, programming, test equipment, any networking experience.

Education/Experience:

  • Associates Degree, Technical Certificate, or Military Training
  • 2 years technical work experience
  • 20 to 50 lbs - anything 35 lbs can be assisted lift
  • Climbing: Ladders to elevated platforms or rooftop penthouse

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