Administrative Sales Support Specialist

SGS_JOB_3635

Admin/Clerical
Remote
order entry
quotes
CRM

Contract - 06 months

Looking for a sales support specialist to provide support to sales team

Job Responsibilities:

  • Enter fax, phone, and email orders for the Surgical division into Oracle Order Management
  • Respond to customer inquiries via phone, fax and email including edits to existing orders, proof of delivery, order status, sales contact information, etc.
  • Maintains customer records by updating account information
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Maintains financial accounts by processing customer adjustments.
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs
  • Manage online store registration and inquiries
  • Ensure all auditing requirements are met via verbal order acknowledgement or documentation attachments within the order, including necessary approvals
  • Work closely with the local sales representative on order status and other Customer related inquiries
  • Draft customer quotes following Marketing Program Guidelines
  • Manage order releases for products on various systemic holds
  • Collaborate with internal partners such as Marketing, Strategic Contracting and Sales Support for new product launches, promotions and training to provide valuable feedback for continuous improvement
  • Assist with other projects or departmental tasks as assigned

Skills:

  • Order entry
  • Salesforce or CRM
  • Customer service /Sales background

Education/Experience:

  • High school diploma
  • 1-2 Years relevant experience

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