System Integration Analyst

SGS_JOB_3675

Information Technology
 Florida
ServiceNow Portal
Patch
MID

Contract - 12 Month

Location : Orlando, FL (Remote) The ServiceNow Platform Ops Analyst role is responsible for provisioning and maintaining the core ServiceNow platform as well as participating in an on-call rotation. This includes troubleshooting and securing ServiceNow instances, writing and updating knowledge base articles, working with stakeholders to improve existing processes and solutions.

Job Responsibilities:

  • Ensure stability and security of the platform while staying compliant with our FedRamp obligations
  • Keeping the platform current, performing family upgrades and patching
  • Executing our data sanitization process on the platform when Users inadvertently enter either Classified or a level of LMPI data that should not reside on the Platform
  • completion of assigned Agile-hive stories in JIRA
  • self management of assigned Agile-Hive stories on the Platform Ops JIRA board

Skills:

  • Platform Provisioning & Instance Management
  • Performance Monitoring & Optimization
  • Security & Compliance
  • Incident, Problem & Change Management
  • Release & Upgrade Management
  • Documentation & Knowledge Management

Education/Experience:

  • Bachelors.

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