Technical Customer Service Representative I

SGS_JOB_3721

Business Support
 Illinois
B2B Customer Service (Technical Products)
Order Management & Processing Accuracy
ERP/CRM Systems (SAP
Salesforce
LN
eLogia
ESP-REP)
Customer Issue Resolution & Communication
Data Management & Attention to Detail
Inventory & Order Fulfillment Coordination
Microsoft Office (Excel
Outlook
etc.) and Technical Aptitude & Problem-Solving

Contract - 6 months

Location : Morton Grove, IL 60053 We are seeking a Technical Customer Service Representative to manage and process customer orders, ensure accuracy, and handle inquiries related to delivery, product availability, and complaints. The role involves working with ERP systems, maintaining order data, and collaborating across departments to support timely order fulfillment.

Job Responsibilities:

  • Receive and accurately process customer orders.
  • Verify and edit customer orders for completeness.
  • Enter orders in LN, eLogia, and ESP-REP systems.
  • Address customer inquiries and resolve issues related to delivery, complaints, and product availability.
  • Maintain an accurate customer order database.
  • Generate inter-departmental inquiries for product availability and expedite requests.
  • Evaluate stock availability against shipping schedules.
  • Perform other duties as assigned by the Customer Service Supervisor or Manager.

Skills:

  • B2B Customer Service (Technical Products)
  • Order Management & Processing Accuracy
  • ERP/CRM Systems (SAP, Salesforce, LN, eLogia, ESP-REP)
  • Customer Issue Resolution & Communication
  • Data Management & Attention to Detail
  • Inventory & Order Fulfillment Coordination
  • Microsoft Office (Excel, Outlook, etc.)
  • Technical Aptitude & Problem-Solving

Education/Experience:

  • 3+ years of customer service experience in a technical product line (B2B preferred).
  • Two years of college or technical schooling, or five years in a technical position.
  • Proficiency in Microsoft Office
  • Experience in an ERP or CRM system, SAP or salesforce preferred

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