Customer Service Representative III

SGS_JOB_3783

Admin/Clerical
 Pennsylvania
Order management
Customer service
Account management
Billing
Quoting
SAP
and Data entry

Contract - 4 months

Location (mandatory): Malvern, PA 19355 The Customer Service Representative will be responsible for general customer service support primarily focused on providing part and pump price quotes, processing part and pump orders and assisting with warranty claim and invoice billing issues.

Job Responsibilities:

  • Perform Customer Service Support functions as the first point of contact with the customer.
  • Adhere to ISO9001 Customer Service Procedures and Work Instructions.
  • Maintain Quote Log and Production Order Log Tracking Database.
  • Utilize the ERP-LX (Order Entry) system.
  • Provide Part, Pump, Motor quotes to customers as required.
  • Assist with Warranty claim Processing.
  • Assist with Credit Memo / No Charge requirements.
  • Preparing the customer communication folder.
  • Perform Order Entry Processing and provide Order Status updates as required.
  • Process Change orders (address changes, schedule date, carrier changes).
  • Assist Sales teams with customer support activities.
  • Understand and perform Export Compliance tasks as required.
  • Interface with the customer to assist in resolving AR Collections Dispute Resolution issues.
  • Serve as the operational bridge between customers and company’s internal teams
  • Promptly handle customer inquiries (phone, email, etc.) and deliver excellent service
  • Process, track, and document orders (from simple to complex projects)
  • Coordinate order details, quotations, pricing, and shipping with relevant teams
  • Resolve billing and order discrepancies; liaise with A/R and other functions
  • Support the sales team with product documentation and customer insights
  • Participate in internal process improvements and support cross-team collaboration.

Skills:

  • order management, customer service, or account management
  • Data Entry and SAP
  • Billing, quoting, and related administrative tasks

Education/Experience:

  • High School Diploma. Prefer associates degree individuals or some level of college experience.
  • 1+ years’ experience in order management, customer service, or account management
  • Data Entry and SAP 1 year
  • Experience with billing, quoting, and related administrative tasks

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