Service Deliver Manager

SGS_JOB_3801

Engineering
 Texas
Multitasking
Service Delivery
Material Procurement
Work order

Contract - 06 Months

Location : Carrollton ,TX| Andover, MA | Franklin, TN, | Westmont, IL | Morrisville, NC. SUMMARY: JOB DESCRIPTION: Top 3 Skillsets Needed: • Multitasking multiple work streams at one time. This will be for several different locations and workloads within those locations. This role is not to run meetings but rather to run programs at the same time. • The ability to predict next steps and ask about next steps to proactively act on these multiple workloads. This person must have experience driving and not simply monitoring projects or making calls. This person must engage others, anticipate issues, anticipate priorities and constantly be reprioritizing their day and actions of others based on new inputs of what is urgent, behind, has a deadline, or affects other’s ability to complete their projects pieces. This person will be the hub and will have to drive traffic. • Follow through and strong oversight along with well organized processes that are agile for the reprioritizing mentioned in the last skill. • Service Delivery Manager (SDM) is the conductor of the delivery team and is accountable for all customer call and web-based intake, scheduling, coordination, material procurement and various other direct delivery coordination activities. • This position is equivalent to a Service Project Manager position. • This is a Critical Path and high accountability role and demands a highly committed and dynamic individual The primary areas of focus for this position are:  • Customer Service Request Intake • Planning and preparation for core service execution teams • Ownership of all coordination for core service delivery • Work Order Creation and lifecycle management • Cross-functional collaboration and communication to ensure streamlined and expeditious delivery • Direct support of our customers  • Operational excellence and world class service delivery  • Operational excellence and world class service delivery

Job Responsibilities:

  • Service Delivery Planning for all core service types
  • Service Agreements
  • Reactive work orders
  • Quoted Service
  • Relationship Development with execution/action teams
  • Coordination of internal and external teams and subcontractors in a rapid response business environment
  • Networking internally and externally 

Skills:

  • Strong Experience with Microsoft Office
  • Virtual (PC Based) Call Systems (Genesys system preferred)
  • Work Order Management Systems (Salesforce bFO/bFS Lightning preferred)
  • Tableau (user level)
  • Microsoft Dynamics (Preferred)
  • Commitment to excellent customer service 
  • Best in class organizational skills
  • Ability to manage and prioritize multiple responsibilities simultaneously
  • Shape Expectations & Outcomes
  • Complete and accurate Customer Service Request Intake
  • Response time
  • Accuracy of work order creation
  • Prioritization Material Ordering
  • Coordination of supplemental labor, subcontractors, outside service providers, etc. Planning and Scheduling

Education/Experience:

  • Familiarity and a general understanding of the systems we support and the components within
  • Strong interpersonal skill including the ability to manage in highly charged situations internally and externally 
  • Exceptional communication skills - verbal and written

Related Jobs

Network Engineer I

Engineering
 Illinois
06 Months

Location (mandatory): Chicago, IL Our Company has an outstanding track record of success and strives to build long term relationships with our customers. Customer satisfaction is given great emphasis and we strive to build a trusted advisor relationship with every customer. The Chicago team comprises Sales, Project Management, System Engineering and System Technologist personnel working together in a high performance culture, often with demanding cycle times and high customer expectations because we are working on mission critical communication systems. Our core customer uses a large complex network focused around real time video for public safety situational awareness. The system itself is comprised of multiple communication technologies and media types. The role will focus on the design, deployment and documentation of video solutions for this system. The Chicago Systems Engineer will be responsible for overseeing all technical aspects of assigned project(s) from award until system acceptance.

Networking
Wireless Communications
Camera Systems

DevSecOps Systems Engineer

Engineering
 Massachusetts
3 Years

Location (mandatory): Lexington, MA Client is seeking an experienced Systems Administrator to expand and maintain a heterogeneous network of Linux, Windows, OSX, VMware platforms and computer-driven test equipment in support of research into cyber system assessments. A key function of a group Systems Administrator role is to serve as a technology consultant to research staff and project teams. Primary area of expertise for this role will be the Ubuntu operating system.

DevSecops
Ubuntu
Linux
Ansible

Opto-Mechanical Technician

Engineering
 Washington
$40-$45/Hr. on W2
12 Months

Location : Redmond, WA We are looking for a Prototype Assembly Technician specializing in optical system assembly and custom tool operation. The ideal candidate will have hands-on experience in opto-mechanical and electrical assembly techniques (soldering, lamination, machining) and has a good attention to organization and cleanliness. The ideal candidate should be extremely motivated and able to work independently and with ambiguity. Experience in optical, mechanical and electrical testing is a plus.

Lasers
Prototyping
Mechanical Engineering
Optical Metrology

Junior Network Engineer

Engineering
 Illinois
$38-$42/Hr. on W2
6 Months

Location : Elgin, IL We are seeking a talented and motivated Systems Engineer I to join our team in Elgin, IL. The ideal candidate will have 1-3 years of experience in system-level design, requirements management, customer support, and test support for a variety of engineering projects. This role involves making changes to or upgrading existing systems designs, enhancing and improving existing technologies to apply to new solutions, and performing root cause analysis to identify and resolve system design issues.

TCp
IP Networking
Ethernet

HR Generalist

Engineering
 Texas
6 Months

Location (mandatory): El Paso, TX Manage day to day employee relations and HR related questions leveraging our internal HR Shared Service model; first point of contact for all hourly associates Lead on employee escalations, investigations, complaints Provide support and coaching to Front Line Supervisors Support HR Manager in coaching the leadership team, provide advice and support on all related HR matters Provide advice concerning matters with employee discipline and conflict resolution Facilitate HR system processes and ensure data accuracy through digital tools; analyze data to support HR team in making better and strategic recommendations to the business Own and lead all hourly recruitment at the site: sourcing, coordinating interviews, hiring, onboarding, etc. Participate in improvement and innovation efforts through ownership and management of the “People” aspect in the manufacturing environment.

HR
Employee Relations
Recruitment
Onboarding

Data Analyst III

Engineering
Remote
12 Months

The main function of a data analyst is to coordinate changes to computer databases, test, and implement the database applying knowledge of database management systems. A typical database analyst/programmer is responsible for planning, coordinating and implementing security measures to safeguard the computer database. Good to have skills: Can self-manage projects- set expectations

SQL
Python
Product Analytics
Marketing
ETL

Computational Linguist -Indonesian

Engineering
Remote
7 Months

0-3 years of experience. Must have a graduate degree in Linguistics Must be native speaker of a non-English language (preferably Indonesian) with a high level of proficiency in another Austronesian language, plus broad knowledge of other languages in the same family.

Python
NLP
Linguist
Indonesian Native

Wireless System Validation Engineer

Engineering
 California
70
8 Months

Location: Sunnyvale, CA We are seeking a highly technical Wireless System Validation Engineer to drive the qualification and optimization of our next-generation cellular products. In this role, you will be responsible for the end-to-end validation of cellular modem performance, focusing on 5G NR (SA/NSA) and LTE-A technologies. You will bridge the gap between wireless HW development and system-level deployment, by understanding compliance with 3GPP standards and carrier requirements while maintaining industry-leading performance in power, sensitivity, and throughput.

Wireless
Validation
Network
Python
Pytest
Cellular
Protocol

RF Test Engineer

Engineering
 Massachusetts
36 Month

Contract : 36 Month RF test and integration engineer with background in designing, integrating, and executing both lab and over-the-air tests of prototype tactical communications systems.

RF
Python
SDR
Matlab
Tactical Communication systems
logo

At SGS Consulting, we go beyond resume-job matches, creating meaningful connections and pathways for individuals to thrive in defining careers.


© 2026 All rights reserved.
logologologologo