Operations Clerk II

SGS_JOB_3826

Admin/Clerical
 Texas
Data Analysis
ERP Systems
SAP Operations
Customer Issue Resolution
Order Processing
Invoice Management
Vendor Portal Handling
CRM Tools
and Process Improvement

Contract - 06 months

Location (mandatory): Houston, TX 77032 The Operations Support Associate supports sales and branch operations by managing data, resolving administrative issues, and ensuring accurate customer contracts, billing, and invoicing. This role may support multiple business units and is essential for maintaining proper documentation, payment processing, and customer issue resolution.

Job Responsibilities:

  • Perform non-routine tasks to resolve customer issues
  • Review, analyze, and cleanse data
  • Collaborate with internal and external customers
  • Provide on-site support to service centers as needed
  • Handle exception reporting for non-compliant purchase orders
  • Resolve issues from third-party order processors
  • Create orders for quoted jobs or installations in SAP
  • Submit invoices through vendor portals
  • Assist with standard customer master data workflows
  • Maintain a safe work environment and support a high-impact, innovative culture
  • Work independently or with supervision as needed
  • Execute tasks within company’s Delegation of Authority (DOA) policy
  • High-Impact Behaviors
  • Commitment to continuous professional development
  • Strong collaboration and teamwork
  • Results-driven performance and accountability.

Skills:

  • ERP Systems (SAP)
  • Data Analysis & Cleansing
  • Customer Issue Resolution
  • Billing & Invoicing Management
  • CRM / Field Service Tools
  • Order Management
  • Administrative & Operational Support

Education/Experience:

  • Strong ERP skills and ability to learn new systems quickly
  • Familiarity with Field Service or CRM tools (e.g., MS Field Service, MS CRM)
  • High school diploma + 2 years relevant experience or
  • Bachelor’s degree with demonstrated capability in similar work

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