Operations Clerk

SGS_JOB_3889

Admin/Clerical
 Michigan
Data Analysis
Data Cleansing
Accounts Receivable
Problem Solving
ERP Systems
Customer Issue Resolution
and Microsoft Office

Contract - 12 months

Location - Troy, MI 48083 The Operations Clerk II will be responsible for data analysis and data cleansing, accounts receivable assistance and research, and completing standard and non-routine business processes to support branch operations. This role requires strong analytical skills to identify discrepancies, interpret data, and resolve issues accurately and efficiently. The Operations Clerk must be resourceful and self-directed, able to work independently to investigate problems, navigate multiple systems, and determine appropriate next steps with minimal supervision. A high level of curiosity and attention to detail is essential to ask the right questions, uncover root causes, and continuously improve data quality and processes. This role can support multiple business units simultaneously and is critical to ensuring proper documentation, billing accuracy, invoicing, timely payment, and resolution of customer issues and administrative matters.

Job Responsibilities:

  • Create and maintain safe working environment and culture within the organization.
  • Ability to create orders for quoted jobs or installation with multiple processes in SAP of limited complexity but with unique job requirements.
  • Strong collaboration with internal and external customers, with a focus on prioritizing and meeting their needs and expectations.
  • Investigate, analyze, and resolve accounts receivable issues and inquiries to completion, with a focus on accuracy and customer satisfaction.
  • Review, analyze, and cleanse data.
  • Action resolution for customer orders when purchase orders are flagged for non-compliance.
  • Able to perform non-routine tasks related to customer issues and resolution.
  • Resolves issues from 3rd party processer of customers’ orders of limited complexity.

Skills:

  • Data Analysis &; Data Cleansing
  • Accounts Receivable &; Issue Resolution
  • Analytical &; Problem-Solving Skills
  • ERP Systems (SAP Preferred)
  • Attention to Detail &; Accuracy
  • Microsoft Office &; Business Tools Proficiency
  • Communication &; Cross-Functional Collaboration

Education/Experience:

  • High school diploma or equivalent plus 3 years of applicable work experience or bachelor’s degree with demonstrated capability in comparable work
  • ERP experience required
  • Solid User of standard Microsoft Office applications (Outlook, Word, Excel, Teams, PowerPoint)
  • Fluency in a Field Service or a CRM application like (MS Field Service or MS CRM)

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