Technical Writer II / Instructional Designer

sgs-job-4107

Information Technology
 California
ADMT
EDO
Technical Writer

Contract - 2+ years

Location: San Diego, CA 92101 Develops and maintains training materials, job aids, eLearning content, and system documentation for critical grid operations applications. Creates user-focused learning solutions that support operational teams by translating technical processes into clear and effective instructional content. Partners with subject matter experts, application teams, and stakeholders to ensure training and documentation accuracy. Supports the delivery of innovative, reliable, and responsive IT solutions that enhance system performance and operational effectiveness. Responsible for maintaining documentation standards, publishing course content, and ensuring all materials align with organizational quality and branding requirements. Other: • Work Location: Hybrid – Primarily remote, with a preference for onsite presence approximately once per month • Schedule: Standard business hours • Strong team collaboration and stakeholder engagement required • Must be able to manage multiple priorities and deliver high-quality documentation and training materials in a fast-paced environment • Interview Process: Virtual interviews

Job Responsibilities:

  •  Create, update, and maintain eLearning courses, job aids, and technical documentation
  •  Develop interactive training content for operational users
  •  Update training materials as applications are enhanced or business processes evolve
  •  Publish and manage course content, including course ownership and access management
  •  Create and maintain release notes templates and documentation standards
  •  Build and maintain documentation libraries within SharePoint
  •  Produce training videos and embed multimedia into course content
  •  Validate technical accuracy by working closely with project team members, subject matter experts, and training teams
  •  Participate in regular team sessions to ensure content quality and consistency
  •  Track documentation through the complete lifecycle, including creation, review, approval, publication, and updates
  •  Ensure all materials align with company branding and quality standards
  •  Collaborate with IT, operations, and vendor teams to gather requirements and deliver training solutions

Skills:

  •  Technical Writing
  •  Instructional Design
  •  eLearning Development
  •  Training Content Development
  • Documentation Management
  •  Multimedia and Video Creation
  •  SharePoint
  • Cross-Functional Collaboration
  •  Documentation Standards and Release Notes Management
  • Must Have:
  •  Experience in technical writing, instructional design, or learning and development (L&D)
  •  Experience creating online training content and eLearning modules
  •  Experience with video creation and multimedia content development
  • Ability to translate complex technical information into clear, user-friendly content
  •  Strong collaboration and communication skills
  •  Detail-oriented with strong organization and documentation management abilities
  •  Comfortable working in a dynamic environment with evolving priorities
  •  Experience working with cross-functional teams and stakeholders
  • Preferred:
  •  Experience supporting utility, grid operations, or enterprise application environments
  •  Experience developing training materials for OMS (Outage Management System) and ADMS (Advanced Distribution Management System) applications
  •  Experience managing content within SharePoint libraries
  •  Creative and thoughtful approach to content development
  •  Highly organized with strong attention to detail
  •  Proactive and engaged in stakeholder collaboration
  •  Commitment to improving user experience through effective training and documentation solutions

Education/Experience:

  • Bachelor’s degree — Preferred

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