Payroll Specialist

sgs-job-4128

Business Support
 Florida
Payroll Processing
Case Management
SAP ECP
Excel
Payroll Tax Compliance
Root Cause Analysis

Contract - 3 Months

Location : Remote (FL) The Payroll Specialist is responsible for managing Tier 2 payroll cases, investigating complex payroll issues, and ensuring timely resolution through collaboration with HR, Finance, and IT teams. This role requires strong payroll expertise, analytical problem-solving skills, and experience with payroll systems and compliance regulations. The ideal candidate will be customer-focused, detail-oriented, and capable of managing multiple cases while driving process improvements.

Job Responsibilities:

  • Serve as the escalation point for complex payroll inquiries and Tier 2 case investigations
  • Analyze payroll data, identify root causes, and coordinate corrective actions across multiple departments
  • Manage the full lifecycle of payroll cases including intake, documentation, investigation, resolution, and closure
  • Maintain accurate records within case management systems while ensuring compliance with audit and regulatory requirements
  • Generate and analyze reports on case volume, SLA compliance, trends, and issue resolution metrics
  • Partner with HR, Finance, IT, and other stakeholders to improve payroll processes and implement preventative controls
  • Provide training, guidance, and knowledge-sharing support to Tier 1 payroll staff
  • Ensure payroll issues are resolved accurately and within established service levels
  • Support payroll compliance activities related to federal and state regulations
  • Contribute to continuous improvement initiatives and operational efficiency projects

Skills:

  • Strong knowledge of payroll principles, processes, and payroll administration
  • Experience handling Tier 2 payroll cases and complex issue resolution
  • Proficiency with payroll systems, including SAP ECP preferred
  • Advanced Microsoft Excel and Power Query skills
  • Understanding of federal and state payroll tax regulations, including FICA, IRS, and state withholding requirements
  • Strong analytical, troubleshooting, and root-cause analysis abilities
  • Excellent written and verbal communication skills
  • Ability to explain complex payroll issues to both technical and non-technical audiences
  • Strong organizational and multitasking skills
  • Customer service mindset with a focus on timely and accurate resolution
  • Ability to collaborate effectively across multiple departments

Education/Experience:

  • Bachelor’s degree in Business, Finance, Accounting, Human Resources, or a related field (or equivalent experience)
  • Minimum 3 years of experience in payroll processing and case management
  • At least 1 year of experience handling Tier 2 or advanced payroll issues
  • Certified Payroll Professional (CPP) certification preferred
  • Experience with SAP Employee Central Payroll (ECP) strongly preferred
  • Knowledge of payroll compliance regulations and audit requirements

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