Process Engineer/ Operation

sgs-job-4560

Business Support
Remote
Lean Six-Sigma Certification
Healthcare experience
Pharmacy Benefit Management Experience
Advance Excel

Contract - 03+ Months (Possibility of Extension)

Location - 00% Remote - can be located anywhere in MST, CST, or EST Time Zones but must work EST hours. No candidates from PST As a Process Engineer, Strategic Process Improvement/ Operations for Health, you will report to the Lead Director, Operations/Strategic Process Improvement who will drive the strategy and execution outcomes of the Process Excellence team. You will work across Caremark focusing on process improvement, driving change across multiple business verticals, and program management across applicable business verticals. You will be responsible for delivering process maps, gap analysis, defect identification, and problem solutioning. You'll assist with leadership updates and collaboration across the enterprise and business units as the strategy evolves.

Job Responsibilities:

  • At least 5 years of healthcare experience.
  • 5+ years of process improvement and program management experience.
  • 5 or more years’ experience working in either matrix environments or high-collaboration organizations.
  • Lean Six-Sigma Certification
  • Superior communication skills and experience communicating at all levels of the organization, including the Executive Leadership Team.
  • Experience building, developing, and leading high performing teams both directly and indirectly.
  • Experience driving long term strategies while delivering on near team objectives.
  • Some travel will be required, but likely less than 25%

Skills:

  • Clarify purpose and define process start/end points
  • Identify stakeholders, SMEs, and decision owners
  • SME interviews and working sessions
  • Review existing SOPs, job aids, policies
  • Map each step (include handshakes, tooling, timing, etc)
  • List process steps as RACI rows
  • Identify roles or stakeholders as columns
  • Assigning Responsible, Accountable, Consulted, Informed
  • Walkthroughs with SMEs and leaders
  • Confirm step accuracy and accountability
  • Resolve conflicts around ownership
  • Adjust map and RACI based on feedback
  • Finalize and publish process map and RACI
  • Link artifacts to SOPs, training, or governance processes
  • Confirm process owner and review cadence
  • Define how updates will be managed

Education/Experience:

  • Bachelor's Degree Required
  • Pharmacy Benefit Management Experience

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