Deskside Support Technician Associate

sgs-job-5927

Information Technology
 Texas
Deskside Support
Hardware Troubleshooting
Asset Management
Windows 11
Equipment Imaging

Contract - 6 Months

Location : Taylor, TX 76574 The Deskside Support Technician Associate will provide entry-level IT support focused on equipment logistics, workstation imaging, asset management, inventory tracking, and basic hardware troubleshooting. The role will support training events, new-hire equipment deployment, workstation upgrades, and day-to-day hardware needs while maintaining accurate IT asset records. This position is suited for a tech-savvy, organized, and dependable individual looking to build foundational IT support experience.

Job Responsibilities:

  • Set up IT equipment for training sessions, meetings, and events
  • Tear down, collect, and return equipment after training sessions and events
  • Image new workstations according to established procedures
  • Contact end users to schedule equipment delivery and issuance
  • Deliver and configure new-hire equipment for end users
  • Assist with IT asset management, equipment issuance, recycling, and tracking
  • Maintain accurate records of equipment location, status, and availability
  • Maintain inventory logs and perform periodic physical audits of IT storage areas
  • Monitor equipment and supply levels and restock IT storage areas as needed
  • Assist with troubleshooting basic hardware issues requiring repair
  • Support floor-level hardware issues involving keyboards, mice, monitors, docking stations, and related equipment
  • Perform basic cable management and workstation organization
  • Perform drive cloning when additional storage capacity is required
  • Assist with Windows 11 upgrades following documented procedures
  • Provide professional customer service during equipment deliveries, exchanges, and support activities
  • Create or update simple how-to guides and checklists for common setup tasks
  • Log basic ticket updates and status notes for completed assignments
  • Shadow senior technicians during basic troubleshooting activities to develop technical support skills
  • Follow established procedures and instructions to complete assigned tasks accurately
  • Maintain strong organization and attention to detail when managing IT equipment and inventory
  • Perform additional deskside support and equipment management duties as assigned

Skills:

  • Deskside Support
  • IT Equipment Logistics
  • Hardware Troubleshooting
  • Workstation Imaging
  • Asset Management
  • IT Inventory Management
  • Windows 11
  • Drive Cloning
  • Hardware Deployment
  • Equipment Setup and Configuration
  • Monitor and Docking Station Support
  • Keyboard and Mouse Troubleshooting
  • Cable Management
  • Ticketing Systems
  • Inventory Tracking
  • IT Documentation
  • Basic Technical Support
  • Customer Service
  • Organizational Skills
  • Attention to Detail
  • Problem Solving
  • Communication Skills

Education/Experience:

  • High school diploma or equivalent.
  • A+ Certification preferred.

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