Service Desk Agent

SGS_JOB_1354

Business Support
 Texas
Windows OS devices
Dell Peripherals
Logitech
mobile device management tools

Contract - 06+ (temp to hire)

This position is responsible for providing technical and operational support to Health’s Clinician Network (Providers) and employee groups. Our clinician network includes healthcare professionals (Nurse Practitioners, Doctors, etc.) who provide home healthcare services. 

Job Responsibilities:

  • 3 to 5 years of successful work with Service Desk or HelpDesk Support
  • ‘Customer First’ Mindset and Collaborative
  • Experience supporting Apple iOS and iPad hardware, Window 10/11 and hardware
  • Experience with web-based applications and mobile device management tools (Google Workspace, Slack, MaaS360, Workspace One)
  • Proven analytical and problem-solving abilities
  • Experience with Help Desk ticketing systems
  • Strong customer service skills (Written and verbal)

Skills:

  • Customer engagement via ticketing system, inbound and outbound, and email channels
  • Resolve Apple iPad, iOS, and Signify application support for Clinicians.
  • Resolve MacOS, Windows OS devices, Dell Peripherals, and Logitech webcams for internal Health employees
  • Respond, coordinate, and monitor hardware fulfillment requests for laptops, tablets/ipads, and PC peripherals (Monitor, Keyboard, Mice, Webcams)
  • Escalate and manage tickets transferred to other departments
  • Keep customers/end users and ticket documentation up to date
  • Ability to work occasional overtime, weekend, and holidays

Education/Experience:

  • High School Diploma or equivalent.

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