Application Technical Specialist I

SGS_JOB_2144

Information Technology
 Rhode Island
IT Hardware
Troubleshooting
Call Center Support
Microsoft Office.

Contract - 6 Months

Location: Smithfield, RI 02917 Work Mode: Onsite – 4 to 5 days/week in office This position supports multiple technology rollout projects by handling inbound and outbound calls to field technicians, vendors, and contractors. Provides first-level technical support, performs system validation, and maintains accurate records of call activity and project status. Requires flexibility with shift timings based on project demands across time zones. Ideal candidates will have basic IT hardware knowledge, strong communication skills, and the ability to multitask across concurrent technical projects. Paid training will be provided.

Job Responsibilities:

  • Take and make calls to vendors, contractors, and field technicians implementing technology in retail stores (not a consumer call center).
  • Provide first-level troubleshooting support for hardware implementations and project execution issues.
  • Update tracking applications and perform system validations during and after calls.
  • Provide updates via email and Excel when not handling live calls.
  • Handle multiple ongoing technical rollout projects simultaneously.
  • Flexibly adapt to changing shift times based on project schedules (including evening, night, and different time zones).
  • Attend 5 days of paid onsite training (shifts vary between 8 AM – 8 PM).
  • Use provided project handbooks and access necessary systems after training. ;

Skills:

  • Willing to consider candidates with general IT hardware or technical rollout support experience.
  • Must possess strong verbal and written communication skills.
  • Requires basic troubleshooting and problem-solving ability.
  • Working knowledge of Microsoft Outlook, Word, and Excel preferred.
  • IT hardware installation experience is preferred but not mandatory.
  • Minimum of 1-year relevant work experience.
  • Minimum educational requirement: High School Diploma or GED.

Education/Experience:

  • Job is on-site: Onsite RI – What is your location?
  • Job is 4 to 5 days in the office. Will you be able to work onsite?
  • Can you work multiple projects simultaneously?
  • Are you willing to move around shift times with projects?
  • High School Diploma or GED required (some IT-related education or experience preferred)

Related Jobs

Oracle cloud lead

Information Technology
 California
$100-$155
03 months

Location (mandatory): El Segundo CA

Oracle cloud fusion
configuration
workbooks
migration
oracle financials

Customer Service Representative

Information Technology
 Massachusetts
05 Months

Location (mandatory): Hingham, MA 02043, USA Small Description: Looking for a customer service representative

Oracle cloud fusion
configuration
workbooks
migration
oracle financials

Full Stack Engineer

Information Technology
 Pennsylvania
$98/hr on w2
12 Months

Location : PA (Remote) Small Description: Seeking a Full Stack / DevSecOps Engineer to maintain, enhance, and advance enterprise-wide DevSecOps operations. This role focuses on core DevSecOps tools, automation, and AI-driven practices to improve efficiency, reliability, and security across software development pipelines. The engineer will collaborate with development, operations, and security teams, mentor peers, and help modernize legacy services into automated, code-driven solutions.

AWS GovCloud
DevOps

Software Developer

Information Technology
 Texas
6 Months

Location : Fort Worth, TX (Remote) The Software Developer will provide technical support and development for the Sustainment Operations group, specifically supporting the Logistics Data Manager (LDM) system. The developer will participate in full lifecycle software development as part of an Agile scrum team, gathering requirements, designing solutions, and implementing improvements to meet customer needs. This role involves coding, testing, documentation, and production deployment responsibilities.

Angular
Unix

Agile Scrum Master

Information Technology
 Texas
6 Months

Location : Fort Worth, TX (Remote) Small Description: The Agile Scrum Master will serve as a coach and facilitator for two Agile teams within the Aeronautics Sustainment Development program. The role focuses on enabling the teams to deliver high-quality software, improving Agile maturity, and aligning sprint activities with program objectives. The Scrum Master will lead Scrum ceremonies, remove impediments, track metrics, and promote continuous improvement in a SAFe Agile environment.

Scrum
RTE

Administrator, HRIS Leave Systems

Information Technology
 Texas
10 Months

Location: Fort Worth TX The HRIS Leave Systems Administrator will support’ People/HR Technology team by managing and configuring the leave of absence platforms, automating workflows, and ensuring accurate leave, attendance, and lost-time data across all employee groups. This position combines HR process expertise, SaaS platform administration, and hands-on workflow automation to support policy compliance, streamline operations, and enhance HR service delivery.

Workflow Automation (Power Automate
Etc.)
HR Platform Saas Administration
Integration/Data Experience (SQL
API Integration
ETL Tools Like Alteryx)

Programming / Development SAP (ABAP)

Information Technology
Remote
05 Months

Contract: 05 Months The SAP ABAP Developer will support integration development within SAP SuccessFactors, focusing on Employee Central (EC) and Employee Central Payroll (ECP) data flows. The role involves designing, developing, and maintaining ABAP integrations, resolving defects, updating documentation, and partnering with business and functional teams to ensure high-quality, compliant, and efficient integration solutions.

SAP ABAP Development
SAP EC/ECP Data Flows & Structures
SAP SuccessFactors.

Enterprise Architecture Lead

Information Technology
 Texas
24 Months

Location : Taylor Texas The Enterprise Architecture Lead will drive end-to-end business process transformation across clients, ensuring operational efficiency, regulatory alignment, and strategic innovation. This role leads enterprise-wide process engineering efforts, designs future-state architectures, and leverages automation, analytics, and emerging technologies to optimize how client delivers value.

Business Process Improvement
Enterprise Architecture
BPR methodologies (Lean
Six Sigma
BPMN)
EA frameworks (TOGAF
Zachman)

Technical Scrum Master

Information Technology
 Texas
12 Months

Small Description: The Technical Scrum Master leads Agile delivery for a high-impact development team while remaining hands-on in the codebase. This hybrid role balances Scrum facilitation and team coaching with backend development using Java, enabling effective removal of technical impediments, strong engineering practices, and high-quality software delivery.

Scrum
Java.
logo

At SGS Consulting, we go beyond resume-job matches, creating meaningful connections and pathways for individuals to thrive in defining careers.


2025. All right reserved.
logologologologo