Technical Support Analyst

SGS_JOB_2714

Admin/Clerical
Remote
Technical Support / Mobile Device Support / Wearable Technology / Troubleshoot / Email support / Chat support.

Contract - 04 Months

We are seeking a Technical Support Analyst to deliver exceptional customer service and technical assistance for mobile, wearable, and smart home devices. The role involves diagnosing and resolving issues on iOS, Android, and internet-connected products such as smart TVs and Bluetooth devices. The ideal candidate has at least one year of technical troubleshooting experience, strong communication skills, and familiarity with CRM tools. You will document solutions, provide step-by-step guidance, and collaborate in a dynamic, team-focused environment. A high school diploma or GED is required, an associate or bachelor’s degree and prior phone or chat support.

Job Responsibilities:

  • Provide high-quality technical support to effectively diagnose and resolve support incidents reported by clients or end-users.
  • Troubleshoot, diagnose, and resolve technical issues across iOS and Android devices including phones, tablets, and wearables (smart watches, earphones, smart rings).
  • Additionally help troubleshoot other internet connected devices such Bluetooth speakers, fitness trackers, smart TV’s and other consumer electronics.
  • Provide excellent customer service and ownership of technical support issues.
  • Work well in a high energy, dynamic, and collaborative environment.
  • Provide appropriate responses and expectations in a timely and efficient manner.
  • Technical Support Analysts may be required to perform other job related duties as directed by a member of management to meet business needs and objectives.

Skills:

  • Ability to document technical support troubleshooting steps and outcomes, including the ability to research and formulate a step-by-step process to address customer needs.
  • Strong verbal and written communication and interpersonal skills.
  • High school diploma or GED (post-secondary education preferred).

Education/Experience:

  • 1-year minimum experience with technical troubleshooting, problem analytics, problem-solving and end-user technical support.
  • Experience and working knowledge in most of these areas:
  • Mobile Device Support: iPhone/iPad/iOS, Android devices, e-book readers, Fire Tablets, Kindle.
  • Wearable Technology: Smart watches, Bluetooth and Wi-Fi headphones and headsets.
  • Smart Home: Devices including voice assistants, smart lights, smart TV’s, Wi-Fi and Bluetooth speakers, and other home-automation systems.

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