IT Service Delivery Technician II

SGS_JOB_2908

Admin/Clerical
 Mississippi
Technical support
user support
troubleshooting of hardware and software

Contract - 06 Months

Location : Southaven, MS 38671. The Technician in IT Service Delivery is a vital role focused on the operational aspects of IT services within an organization. This position entails the hands-on management of IT service requests, including installation, configuration, and troubleshooting of hardware and software. The technician ensures optimal system performance, provides user support, and maintains accurate service documentation. With a commitment to service excellence, this role is essential for ensuring that IT services are delivered effectively and efficiently, aligning with business needs and enhancing user experience.

Job Responsibilities:

  • Provide technical support to customers via phone, email, or in person
  • Troubleshoot and resolve hardware and software issues
  • Install and configure new equipment and software
  • Maintain and update existing systems
  • Train users on new technology and software Service Delivery Management:
  • Manage service requests and ensure timely resolution
  • Monitor service performance and identify areas for improvement
  • Collaborate with other teams to implement service improvements
  • Develop and maintain service level agreements (SLAs) Customer Relationship Management
  • Build and maintain relationships with customers
  • Understand customer needs and provide solutions
  • Gather feedback and address any concerns or issues
  • Communicate service updates and changes to customers Documentation and Reporting:
  • Document all service requests and resolutions
  • Maintain accurate inventory of equipment and software
  • Generate reports on service performance and customer satisfaction
  • Identify trends and make recommendations for improvement Project Management:
  • Assist in planning and implementing IT projects including but not limited to Network upgrade/dressing, manufacturing machine / IT tool support, UPS, and AV-related support.
  • Coordinate with cross-function team members and stakeholders to ensure project success
  • Monitor project progress and adjust plans as needed
  • Provide updates and reports to management on project status Quality Assurance:
  • Ensure all services and processes meet quality standards
  • Conduct regular audits and reviews to identify any issues or areas for improvement
  • Implement corrective actions as needed to maintain quality standards
  • Stay updated on industry best practices and incorporate them into service delivery processes.
  • High Impact Behaviors:
  • Continuous Professional Development: Professionals should be committed to lifelong learning, seeking out opportunities for self-improvement, and staying abreast of industry trends and best practices.
  • Collaboration and Teamwork: Effective professionals understand the value of collaboration. They work well with others, contribute to team goals, and understand that diverse perspectives can lead to better solutions.
  • Results-Driven Performance: High-performing professionals focus on delivering results. They set high standards for their own performance and are committed to achieving objectives efficiently and effectively.

Skills:

  • Technical support
  • user support
  • troubleshooting of hardware and software

Education/Experience:

  • Bachelor’s degree in computer science, Information Technology, or a related field with at least 3-5 years’ experience or equivalent work experience that provides exposure to fundamental theories, principles, and concepts.
  • Proficiency in troubleshooting and resolving issues with computer systems, networking, and various software applications.
  • Strong customer service skills with the ability to communicate effectively with nontechnical users.
  • Industry certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or ITIL Foundation are highly desirable.
  • Excellent problem-solving abilities to diagnose and resolve technical issues promptly.
  • Ability to work well in a team environment and collaborate with other IT professional

Related Jobs

Campus Recruiter

Admin/Clerical
 Illinois
40
12 Months

Location : Remote (IL) The Campus Recruiter is responsible for managing university recruitment activities, building relationships with colleges and universities, and hiring top intern talent for both technical and non-technical roles. This role involves coordinating campus events, maintaining strong university partnerships, and supporting the company’s early talent hiring strategy. The position is remote with significant travel during peak recruiting seasons.

Campus
University

Facilities - Space Planning Assistant

Admin/Clerical
 California
30-40
04 Months

Location (mandatory): El Segundo CA USA 90245 We’re looking for a proactive and detail-oriented Facilities – Planning Assistant to join our Facilities team at the El Segundo Campus. This is an exciting opportunity for someone who enjoys space planning, problem-solving, and coordinating behind-the-scenes operations that help keep a dynamic Campus running smoothly. If you’re passionate about workplace design, like working on a variety of projects, and enjoy a collaborative environment, we’d love to hear from you!

Occupancy/Workplace planning
Work order management
CAFM

Mortgage Processor

Admin/Clerical
 Texas
3 Months

Location : Fort Worth TX USA 76155 Responsible for providing cross functional support in the Mortgage Servicing department at Credit Union

Technical Support
Active directory.

DEPARTMENT SUPPORT SPECIALIST I

Admin/Clerical
 Idaho
6 Months

Location : Boise Idaho (Remote) The Document Support Specialist is responsible for supporting the Data Services Department by managing utility invoice downloads, data capture, bill verification, and vendor communication. This remote role focuses on collecting and processing utility billing information, resolving missing data issues, and maintaining accurate records through internal platforms.

Customer
logistics

Customer Care Specialist

Admin/Clerical
 Pennsylvania
6 Months

Location : COATESVILLE Pennsylvania The Customer Care Specialist serves as the primary point of contact for internal and external customers, supporting order processing, customer inquiries, repairs, calibration logistics, and coordination with laboratories and logistics teams. The role combines customer support, administrative coordination, CRM data management, and communication through phone and email in a hybrid work environment.

Customer
logistics

Technical Customer Advisor

Admin/Clerical
 California
$25 -$30
08 Months

Location : Escondido, CA 92025. The Customer Service & Technical Support Specialist will strategically lead and manage the customer fulfillment process, ensuring an excellent customer experience across all service stages. This role provides technical guidance on chemical grouping, disposal options, and regulatory compliance, while coordinating with internal teams and third-party partners to support efficient and compliant waste management services.

Customer service
RCRA
DOT
Hazardous

Administrative Assistant

Admin/Clerical
 California
$36-$43
2 years with possibility

Location: Valencia, CA 91355 Provides structured coordination and operational support across the HRCM project team. Responsible for managing high-visibility activities including tours, meetings, and stakeholder engagement while maintaining scheduling discipline and minimizing disruption to field execution. Applies sound judgment and awareness of a live construction environment to prioritize requests, align activities with safety and execution needs, and follow established approval processes. Supports the Director and Sr. Managers by managing administrative responsibilities, maintaining organized tracking systems, coordinating communications, and providing visibility across project activities to enable effective decision-making and execution. Background/Need: The team is seeking an effective Administrative Assistant to support project coordination, scheduling, stakeholder communication, and operational execution for a high-visibility construction-related project environment. This role requires strong organizational skills, proactive support, and the ability to manage multiple priorities in a fast-paced onsite environment. The position plays a critical role in ensuring smooth coordination between leadership, project teams, and stakeholders while maintaining efficient administrative operations.

Microsoft Office Suite
Excellent communication
Time Management
Tracking Systems

Program Manager / Program Specialist

Admin/Clerical
 California
$51-$60 per hour on w2
1+ years (possibility of conversion)

Location: San Diego, CA 92123 (Hybrid - 4 days onsite, 1-day remote Friday) Level I/II role supporting a unique mix of programs including one Energy Efficiency program and two Discount Programs. Responsible for assisting in planning, coordination, and execution of program activities while ensuring alignment with organizational goals. Requires excellent verbal and written communication skills and the ability to lead or support projects and cross-functional initiatives. Other: 1-year contract with possibility of extension based on budget Hybrid work schedule: 4 days onsite (Monday–Thursday), 1 day remote (Friday) Work hours approximately 8:00 AM – 3:00 PM PST with flexibility as needed Role may not convert to full-time employment Requires strong professionalism, organization, and ability to manage multiple tasks efficiently

Organizational
Stakeholder communication
Management

Accounts Receivable Administrator

Admin/Clerical
Remote
03+ Months Extendable

The primary role of the Financial Admin is to apply payments to the customer's account(s) with a high degree of accuracy within the established metrics. Manage customer requests within established service level agreements set by management. Regularly has access to and utilizes proprietary or confidential data.

Accounts Receivable
AR
A/R
Collection
DEBT
Bookkeeping
Accounting
lockbox
Credit Card
ACH/EFT
cash deposit
wire transfer
payment
Debit
Write-off
Journal
Remittance
logo

At SGS Consulting, we go beyond resume-job matches, creating meaningful connections and pathways for individuals to thrive in defining careers.


© 2026 All rights reserved.
logologologologo