System Administrator

SGS_JOB_2976

Admin/Clerical
Remote
HR
Human Resources
System Administration
UKG
Service Now

Contract - 3 Months

The HR Systems Lead performs systems support and participates on projects for Company’s workforce management systems (UKG). The role covers North America (US and Canada) and Latin America (Mexico) and provides technical and process expertise to a distributed set of internal and external resources who execute the various aspects of the HR function. This role performs support activities using the ServiceNow toolset to ensure a stable and effective systems environment for all users. This includes analyzing, documenting and troubleshooting issues, capturing requirements for system improvement requests, escalating complex problems to HR systems leaders and/or suppliers for resolution, thoroughly testing solutions, performing scheduled activities with the various HR cycles, and taking the necessary steps to identify root cause and drive continuous improvement. The HR Systems Lead is assigned to projects and participates with HR systems and functional leadership in delivering the HR systems roadmap. Project work assignments encompass requirements definition, vendor management, testing, process development, system/workbook documentation, change management, training, and communications.

Job Responsibilities:

  • System Administration and Technical Support
  • Develop and maintain a working knowledge of OC’s configuration of these systems, and the processes supporting its operations. Keep up to speed on changes to the systems that occur with ongoing updates and project implementations. Ensures all system architectural documentation and configuration documents are maintained and reflective of current design and structure.
  • Using the ServiceNow toolset, manage support tickets for these systems and provide troubleshooting, assessment and resolution to users. Proactively escalate unresolved issues to HR systems leaders and/or advanced supplier partner support and monitor support tickets to ensure service level agreements are met. Monitor aging tickets and engage with appropriate resources to ensure the issue is brought to timely resolution consistent with HR Excellence expectations.
  • Perform various maintenance and testing activities as directed by the HR Systems Leaders in support of the various HR cycles.
  • Stays current on system functionality, new features and benefits that come with the system releases.
  • Leads various maintenance and testing activities. Manage user access and permissions to the various systems.
  • Perform continuous improvement actions to create a stable, effective and efficient support environment.
  • Collaborates and connects the dots with team members to ensure smooth end user experience.
  • Project Execution
  • Assigned to projects supporting the broader HR Systems roadmap. Performs assigned tasks consistent with the project plan to ensure the outcomes are delivered within scope, cost and schedule.
  • Performs requirements definition, vendor management, testing, process development, and system/workbook documentation.
  • Leads change management actions - developing training materials, quick reference guides, and where applicable conducts training.
  • Proactively identifies risks and escalates issues for management action and resolution.
  • Identifies handoff points with all functional areas such as HR, Shared Services, Information Systems, Finance, and Audit. Drives the integration with key stakeholders and leads cross functional issue resolution.
  • Drives the organization to achieve stable operations and continuous improvement with a focus on process efficiency, regulatory compliance and flawless execution.
  • May serve as the project leader on small projects. Develops project charter, project plan, and leads internal and external resources in attaining desired outcomes within scope, cost and schedule.
  •  
  • Key measurements of success for this role include time-to-resolution of support issues, direct contribution to HR excellence metric improvement, accuracy of system changes moved into production (change control), internal/external audit compliance, process documentation/training material maintenance, and effective communications to the HR systems user community.
  • The role interacts internally with employees at all levels of the organization with a primary focus on HR, IT, Labor Relations, Employment Law, Data Privacy, Finance and a variety of system users. Externally, the role interacts primarily with vendors supporting workforce management -- UKG, EPI-USE, Project Genetics, and Strada.
  • Reports to: HR Systems Leader
  • Span of Control:  Individual contributor, global accountability, high vendor partner interaction

Skills:

  • Connects the dots through thoughtful analysis: Brings together multiple information sources to thoroughly understand and solve complex problems. Gives thought and consideration to various data points when conducting an insightful analysis. Digs deep to seek “root causes” rather than just focusing on symptoms. Applies critical thinking to make the best choice based on what is known and ensures nothing is missed in the systems lifecycle especially with requirements definition and testing.
  • Prioritizes work and follows through on commitments: Plans and sets priorities based upon deadlines, timelines and what is considered most critical and beneficial for Company. Operates well under pressure with appropriate attention to detail. Appropriately balances urgent vs. important in day-to-day prioritization of work. Knows when to and is not afraid to ask for help and is comfortable escalating critical issues or roadblocks to ensure outcomes are not missed.
  • Operates with customer focus: Provide exceptional service to users, thoughtfully considers their concerns, needs and issues. Energetic, resourceful, with strong service orientation, and positive “can-do” attitude. Knows how to appropriately manage expectations and situations with dissatisfied users. Goes the extra mile to teach users to leverage our technology, helping them do their work better, faster and cheaper.
  • Drives for results and impact: Sets high standards and motivates self to reach for top performance. Demonstrates strong attention to detail. Has financial acumen. Pushes through barriers and obstacles with optimism. Acts without delay and conveys a strong sense of urgency. Proactively communicates to stakeholders and leadership when commitments are in jeopardy or will be missed.
  • Learns from reflection: Dedicates time for challenging current approaches and adjusts solutions to ensure they are aligned with customer needs. Pushes team to pause and define problems before action. Applies a “test and learn” approach to guide iterations and evaluation of choices.
  • Collaborates and fosters teamwork: Partners with people both within and outside the immediate work team to generate ideas, solve problems, and garner different perspectives. Builds cooperation and commitment to establish and achieve outcomes. Is aware of and modifies own behavior to work effectively with others.
  • Listens and communicates effectively: Ability to write and speak clearly. Can easily communicate and teach technical or complex things in simple, easy-to-understand ways. Is responsive to team members and users via timely follow-up to emails, IM’s ServiceNow tickets, and meeting requests.
  • Engaged in ongoing continuous improvement:  Challenges self and others to find better ways of doing things. Engages in ideation, encourages calculated risks, and champions bold ideas.

Education/Experience:

  • Bachelor’s degree in information systems, related business/technical degree, or equivalent experience.
  • 6-10 years of experience working for large corporations in HRIS, IT, HR generalist or HR specialist capacities.
  • Prior experience delivering system oriented and business process design solutions.
  • Comprehensive HR systems expertise, preferably UKG workforce management as well as exposure to broader timekeeping, payroll, permissions/security, interface management, and reporting toolsets.
  • Direct working experience performing HR related activities for varying types of employees including salaried, hourly (union and self-represented), and expatriates.
  • Direct working experience with and applied knowledge of project management and software-as-a-service implementation methodologies.
  • Has worked well in a highly matrixed and distributed work structure across functional, business, geographic and cultural boundaries. Experience working with and getting results from supplier partners.
  • Applied knowledge of the broad set of HR transactions involved in talent management and total rewards processes.
  • Applied knowledge of continuous improvement methodologies for root cause analysis/elimination.

Related Jobs

Executive Assistant

Admin/Clerical
 California
$40-$50
6 months

Location (mandatory): El Segundo CA 90245 The Executive Assistant/Tax Project Administrator position is responsible for the Corporate Controller's Office and Tax leadership teams and reports directly to the Sr Vice President & Corporate Controller and Sr Vice President of Tax. The position is responsible for general administrative support, as well as specialized administrative operational support, including .

Calendar Management
Travel arrangement
Meeting scheduling
Coupa

Customer Service Representative

Admin/Clerical
 New York
$20-$24.50
08 Months

Location (mandatory): East Aurora NY The Customer Service Team functions as an integral part of the Mattel global supply chain by ensuring orders are managed with speed and accuracy from receipt to shipment

Customer service
order management
microsoft office

Data & Reporting Analyst

Admin/Clerical
 Texas
3 Months

Location (mandatory): Irving, TX 75063, USA The Associate Reporting Analyst designs, builds, and maintains operational and management reports supporting US DCC operations. This temporary, onsite role focuses on summarizing and interpreting large datasets using advanced Excel techniques including pivot tables, formulas, Power Query, and lookups. The position performs trend analysis, time based comparisons, and develops charts and dashboards for stakeholders. Responsibilities include requirements analysis, report development, production reporting support, and customer focused communication. The analyst automates data and reporting, measures KPIs, evaluates variance, identifies risks and opportunities, and collaborates with internal customers to improve reporting systems while providing guidance and translating technical concepts clearly effectively consistently.

Excel
SQL
Tableau
PowerBI
Analytics
Reporting
Automation
Statistics

Receptionist II

Admin/Clerical
 New Jersey
$28.64/Hr. on W2
1 Month

Location : Bridgeport, NJ 08085. Acts as the first point of contact at the reception area, welcoming clients and visitors with a professional and positive attitude while ensuring smooth front-desk operations. Handles a wide range of administrative duties including answering and routing calls, scheduling appointments, preparing meeting and training rooms, sorting and distributing mail, and coordinating travel arrangements. Brings 3–5 years of experience in customer service and office support, maintaining an organized and efficient workspace environment.

Customer Service & Communication
Administrative & Organizational
Phone Handling & Call Routing
Time Management & Multitasking

Recruiter I

Admin/Clerical
Remote
12 Months

Small Description: This recruiter role supports high volume hiring for collections positions supporting the Bothell, Washington office. The recruiter owns full cycle recruitment, partnering with hiring managers, sourcing candidates, screening applicants, scheduling interviews, and managing offers. The position supports a demanding client requiring frequent communication and strong stakeholder management. Hiring includes monthly classes, pacing eight or more interviews daily, and managing high turnover and fallout. The role is remote while working Pacific time hours, Monday through Friday. Candidates must live in Washington State and support onsite training requirements consistently. Experience in collections recruiting and applicant tracking systems is essential for ongoing success.

Recruiting / Collections / Sourcing / Screening / Communication / Stakeholder / ATS / Scheduling

Facilities - Space Planning Assistant

Admin/Clerical
 California
$30-$40
04 Months

Location : El Segundo CA USA 90245 We’re looking for a proactive and detail-oriented Facilities – Planning Assistant to join our Facilities team at the El Segundo Campus. This is an exciting opportunity for someone who enjoys space planning, problem-solving, and coordinating behind-the-scenes operations that help keep a dynamic Campus running smoothly. If you’re passionate about workplace design, like working on a variety of projects, and enjoy a collaborative environment, we’d love to hear from you!

Occupancy/Workplace planning
Work order management
CAFM
AutoCAD

Member Services Representative, AACU Mortgage Processing

Admin/Clerical
 Texas
3 Months

Location : Fort Worth TX USA 76155 Small Description: 3 month contract with the potential to extend. 100% onsite. Potential for OT opportunities. Interviews will be 2 rounds: 1st is phone screen, 2nd onsite (if needed). Open to candidates with mortgage experience, title company experience or banking experience

Mortgage
Loan
Bank

Shared Services Operations Specialist

Admin/Clerical
 Ohio
6 month

Location (mandatory): Springfield OH 45505 A Shared Services Operations Specialist will be responsible for logging and processing checks, handling documents, working CLEAR queues, and managing inbound and outbound calls with insurance carriers. The role involves researching items such as faxes, reports, correspondence, and refund/return checks, while following client policies and procedures. Associates will work under supervision, starting with basic tasks and gradually taking on more complex responsibilities, ensuring accuracy, efficiency, and meeting client requirements in a fast-paced environment.

Data Entry / Excel proficiency / Insurance/Mortgage/Banking / Insurance Processing Manual Coordination

Processing Specialist Specialist

Admin/Clerical
Remote
6 Months

The Processing Specialist manages insurance documentation for financial institution clients to protect homeowners coverage accuracy and timeliness. This role ensures policies are reviewed, classified, and processed according to defined procedures and quality expectations. Responsibilities include coordinating with agents and carriers, issuing escrow premium payments, and meeting strict deadlines. Success requires strong attention to detail, sound judgment, and dependable time management. The position supports client commitments through professional communication, issue escalation, and seamless workflow handoffs, contributing to reliable insurance protection, operational efficiency, and consistently high client and homeowner satisfaction throughout daily high-volume processing operations across regulated financial services environments organizations consistently.

Accuracy / Detail / Communication / Judgment / Adaptability / Teamwork / Productivity / Compliance
logo

At SGS Consulting, we go beyond resume-job matches, creating meaningful connections and pathways for individuals to thrive in defining careers.


© 2026 All rights reserved.
logologologologo