System Administrator

SGS_JOB_2976

Admin/Clerical
Remote
HR
Human Resources
System Administration
UKG
Service Now

Contract - 3 Months

The HR Systems Lead performs systems support and participates on projects for Company’s workforce management systems (UKG). The role covers North America (US and Canada) and Latin America (Mexico) and provides technical and process expertise to a distributed set of internal and external resources who execute the various aspects of the HR function. This role performs support activities using the ServiceNow toolset to ensure a stable and effective systems environment for all users. This includes analyzing, documenting and troubleshooting issues, capturing requirements for system improvement requests, escalating complex problems to HR systems leaders and/or suppliers for resolution, thoroughly testing solutions, performing scheduled activities with the various HR cycles, and taking the necessary steps to identify root cause and drive continuous improvement. The HR Systems Lead is assigned to projects and participates with HR systems and functional leadership in delivering the HR systems roadmap. Project work assignments encompass requirements definition, vendor management, testing, process development, system/workbook documentation, change management, training, and communications.

Job Responsibilities:

  • System Administration and Technical Support
  • Develop and maintain a working knowledge of OC’s configuration of these systems, and the processes supporting its operations. Keep up to speed on changes to the systems that occur with ongoing updates and project implementations. Ensures all system architectural documentation and configuration documents are maintained and reflective of current design and structure.
  • Using the ServiceNow toolset, manage support tickets for these systems and provide troubleshooting, assessment and resolution to users. Proactively escalate unresolved issues to HR systems leaders and/or advanced supplier partner support and monitor support tickets to ensure service level agreements are met. Monitor aging tickets and engage with appropriate resources to ensure the issue is brought to timely resolution consistent with HR Excellence expectations.
  • Perform various maintenance and testing activities as directed by the HR Systems Leaders in support of the various HR cycles.
  • Stays current on system functionality, new features and benefits that come with the system releases.
  • Leads various maintenance and testing activities. Manage user access and permissions to the various systems.
  • Perform continuous improvement actions to create a stable, effective and efficient support environment.
  • Collaborates and connects the dots with team members to ensure smooth end user experience.
  • Project Execution
  • Assigned to projects supporting the broader HR Systems roadmap. Performs assigned tasks consistent with the project plan to ensure the outcomes are delivered within scope, cost and schedule.
  • Performs requirements definition, vendor management, testing, process development, and system/workbook documentation.
  • Leads change management actions - developing training materials, quick reference guides, and where applicable conducts training.
  • Proactively identifies risks and escalates issues for management action and resolution.
  • Identifies handoff points with all functional areas such as HR, Shared Services, Information Systems, Finance, and Audit. Drives the integration with key stakeholders and leads cross functional issue resolution.
  • Drives the organization to achieve stable operations and continuous improvement with a focus on process efficiency, regulatory compliance and flawless execution.
  • May serve as the project leader on small projects. Develops project charter, project plan, and leads internal and external resources in attaining desired outcomes within scope, cost and schedule.
  •  
  • Key measurements of success for this role include time-to-resolution of support issues, direct contribution to HR excellence metric improvement, accuracy of system changes moved into production (change control), internal/external audit compliance, process documentation/training material maintenance, and effective communications to the HR systems user community.
  • The role interacts internally with employees at all levels of the organization with a primary focus on HR, IT, Labor Relations, Employment Law, Data Privacy, Finance and a variety of system users. Externally, the role interacts primarily with vendors supporting workforce management -- UKG, EPI-USE, Project Genetics, and Strada.
  • Reports to: HR Systems Leader
  • Span of Control:  Individual contributor, global accountability, high vendor partner interaction

Skills:

  • Connects the dots through thoughtful analysis: Brings together multiple information sources to thoroughly understand and solve complex problems. Gives thought and consideration to various data points when conducting an insightful analysis. Digs deep to seek “root causes” rather than just focusing on symptoms. Applies critical thinking to make the best choice based on what is known and ensures nothing is missed in the systems lifecycle especially with requirements definition and testing.
  • Prioritizes work and follows through on commitments: Plans and sets priorities based upon deadlines, timelines and what is considered most critical and beneficial for Company. Operates well under pressure with appropriate attention to detail. Appropriately balances urgent vs. important in day-to-day prioritization of work. Knows when to and is not afraid to ask for help and is comfortable escalating critical issues or roadblocks to ensure outcomes are not missed.
  • Operates with customer focus: Provide exceptional service to users, thoughtfully considers their concerns, needs and issues. Energetic, resourceful, with strong service orientation, and positive “can-do” attitude. Knows how to appropriately manage expectations and situations with dissatisfied users. Goes the extra mile to teach users to leverage our technology, helping them do their work better, faster and cheaper.
  • Drives for results and impact: Sets high standards and motivates self to reach for top performance. Demonstrates strong attention to detail. Has financial acumen. Pushes through barriers and obstacles with optimism. Acts without delay and conveys a strong sense of urgency. Proactively communicates to stakeholders and leadership when commitments are in jeopardy or will be missed.
  • Learns from reflection: Dedicates time for challenging current approaches and adjusts solutions to ensure they are aligned with customer needs. Pushes team to pause and define problems before action. Applies a “test and learn” approach to guide iterations and evaluation of choices.
  • Collaborates and fosters teamwork: Partners with people both within and outside the immediate work team to generate ideas, solve problems, and garner different perspectives. Builds cooperation and commitment to establish and achieve outcomes. Is aware of and modifies own behavior to work effectively with others.
  • Listens and communicates effectively: Ability to write and speak clearly. Can easily communicate and teach technical or complex things in simple, easy-to-understand ways. Is responsive to team members and users via timely follow-up to emails, IM’s ServiceNow tickets, and meeting requests.
  • Engaged in ongoing continuous improvement:  Challenges self and others to find better ways of doing things. Engages in ideation, encourages calculated risks, and champions bold ideas.

Education/Experience:

  • Bachelor’s degree in information systems, related business/technical degree, or equivalent experience.
  • 6-10 years of experience working for large corporations in HRIS, IT, HR generalist or HR specialist capacities.
  • Prior experience delivering system oriented and business process design solutions.
  • Comprehensive HR systems expertise, preferably UKG workforce management as well as exposure to broader timekeeping, payroll, permissions/security, interface management, and reporting toolsets.
  • Direct working experience performing HR related activities for varying types of employees including salaried, hourly (union and self-represented), and expatriates.
  • Direct working experience with and applied knowledge of project management and software-as-a-service implementation methodologies.
  • Has worked well in a highly matrixed and distributed work structure across functional, business, geographic and cultural boundaries. Experience working with and getting results from supplier partners.
  • Applied knowledge of the broad set of HR transactions involved in talent management and total rewards processes.
  • Applied knowledge of continuous improvement methodologies for root cause analysis/elimination.

Related Jobs

Customer Service Representative III

Admin/Clerical
 Florida
12 months

Location (mandatory): Sarasota, FL 34243 The Utility Service Temporary Support role provides administrative and operational assistance to the utility services team. This position supports daily service operations through accurate data entry, scheduling, invoicing, and documentation. The ideal candidate is detail-oriented, organized, and works well in a team-focused environment.

Data Entry Accuracy
Billing & Invoicing
SAP or ERP System Knowledge
Documentation Review & Compliance
Scheduling & Calendar Management
Record Keeping & File Management
Computer Skills
MS Excel
and MS Word

Entry Level Planner Assistant

Admin/Clerical
 California
$29-$35
2+ Years

Location: San Diego, CA 92102 The Planner Assistant will support the Project Specialists Express Team by assisting with administrative and coordination tasks related to service orders and project activities. Project Specialists receive service orders and are responsible for providing turnaround timelines to customers, submitting permit documentation, and performing various administrative tasks related to project coordination. The Planner Assistant will work closely with Project Specialists to ensure documentation, service orders, and administrative processes are completed accurately and on time. Strong communication and organizational skills are essential for success in this role. The ideal candidate should demonstrate strong time management abilities, adaptability, and the capability to work independently in a fast-paced environment. Candidates with entry-level administrative, clerical, or dispatching experience are encouraged to apply. Previous experience working with Microsoft Office tools, particularly Excel and Word, is preferred. Candidates from a variety of industries are welcome as long as they possess strong administrative and coordination capabilities

Microsoft Excel
Microsoft Word
Time Management

Processing SpecialistSpecialist

Admin/Clerical
Remote
6 Months

Small Description: The Processing Specialist manages insurance documentation for financial institution clients to protect homeowners coverage accuracy and timeliness. This role ensures policies are reviewed, classified, and processed according to defined procedures and quality expectations. Responsibilities include coordinating with agents and carriers, issuing escrow premium payments, and meeting strict deadlines. Success requires strong attention to detail, sound judgment, and dependable time management. The position supports client commitments through professional communication, issue escalation, and seamless workflow handoffs, contributing to reliable insurance protection, operational efficiency, and consistently high client and homeowner satisfaction throughout daily high-volume processing operations across regulated financial services environments organizations consistently.

Accuracy
Detail
Communication
Judgment
Adaptability
Teamwork
Productivity
Compliance

Customer Service Representative I

Admin/Clerical
Remote
1 Year (Temp to hire)

Small Description: A Customer Service Representative will be responsible for answering incoming calls and emails from customers, assisting with order inquiries or issues, processing returns or exchanges, updating customer account information, and escalating more complex issues to the appropriate department if needed.

Inbound/Outbound Calling
Phone Etiquette
Communication
Empathy
Problem-solving
Adaptability

Operations Excellence Analyst

Admin/Clerical
 Texas
3 Months

Location (mandatory): Irving TX The Operational Excellence Analyst is a data-driven professional responsible for managing KPI reporting dashboards and production performance analysis to support operational stability and continuous improvement initiatives across operations teams. This role builds and maintains Excel-based dashboards analyzes performance trends and identifies process gaps using KPI data. The analyst collaborates with operations quality and stakeholders to translate complex production data into clear insights support problem identification and drive corrective actions and process improvements while ensuring reporting accuracy consistency and effective decision making through reliable operational metrics and structured data analysis practices across production reporting environments and operational performance management activities.

Excel
Analytics
Reporting
Dashboards
KPIs
Visualization
Investigation
Optimization

Administrative Sales Support Specialist

Admin/Clerical
Remote
06 months

Looking for a sales support specialist to provide support to sales team

order entry
quotes
CRM

Administrative Assistant – Data Entry & Customer Service

Admin/Clerical
 Massachusetts
3 Years

Location (mandatory): Lexington, MA Provides administrative support to ensure efficient operation of the office. Supports managers and employees through a variety of tasks related to organization and communication. Responsible for confidential and time sensitive material. Familiar with a variety of the field's concepts, practices and procedures. Ability to effectively communicate via phone and email ensuring that all Administrative Assistant duties are completed accurately and delivered with high quality and in a timely manner. Answers and directs phone calls. Organizes and schedules meetings and appointments. Maintains contact lists. Produces and distributes correspondence memos, letters, faxes and forms. Assists in the preparation of regularly scheduled reports. Develops and maintains a filing system. Books travel arrangements. Submits and reconciles expense reports. Provides general support to visitors. Provides information by answering questions and requests. Takes dictation. Researches and creates presentations. Generates reports. Handles multiple projects. Prepares and monitors invoices. Develops administrative staff by providing information, educational opportunities and experiential growth opportunities. Ensures operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques. Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.

Customer Service
Data Entry

Video Surveillance Operator I

Admin/Clerical
 Nevada
6 Months

Location (mandatory): Las Vegas, NV The Surveillance Operator is a desk-based, onsite security monitoring role responsible for reviewing live video feeds, identifying potential threats, and taking immediate action such as issuing real-time audio warnings or contacting law enforcement/property representatives. Operators monitor multiple sites nationwide using proprietary software and work in a fast-paced, multi-screen environment. This role is not related to casino surveillance and is not located on the Las Vegas Strip.

CCTV
Video Surveillance

Verification Specialist

Admin/Clerical
 Ohio
1 Year (With the possibility of extension)

Location (mandatory): Springfield OH USA 45505 This role will be responsible for reviewing insurance document images and entering missing information into a database quickly and accurately. This is a repetitive, computer-based data entry position.

Typing skills/Data Entry
Attention to detail
Data Entry
Office Environment experience
logo

At SGS Consulting, we go beyond resume-job matches, creating meaningful connections and pathways for individuals to thrive in defining careers.


© 2026 All rights reserved.
logologologologo