Field Service Technician/Area Customer Service Coordinator

SGS_JOB_3057

Business Support
 Michigan
Field Technician
IT Technician
Printer Technician
Printer
Toner
Helpdesk

Contract - 06+ Months Extendable

Location : Southfield, MI 48075 Shift: Mon – Fri 8 AM – 5 PM Dress Code: Business casual for all locations Our sites deliver mail, do print jobs putting them together, answering the phones changing toner in the machines placing service calls for the machines. Strong customer service skills, someone who can deal with change, fast learner, deals well under pressure will be successful. There is walking to deliver toner and mail lifting 50 lbs. There is free parking if they must pay reimburse.

Job Responsibilities:

  • An integral member of the service team by supporting the daily operations for all contracted services at customer accounts within a geographical area
  • Assists management with process improvement, procedural testing and validation and ensuring field compliance with operational best practices.
  • Support the Field Implementation Managers with the implementation of new customer accounts and service expansions.
  • Assists with onboarding new team members and cross training peers
  • Assists with the development of Site Procedure Guides and sharing best practices throughout geographical areas.
  • Routinely inspects Site Procedures Guide for accuracy and compliance
  • Knowledgeability of all contracted services within assigned customer accounts
  • Performs daily visual inspection of site services and Ricoh and customer compliance to safety.
  • Provide feedback on site experience via survey tool or any other forms to help improve customer experience, internal and external.
  • May require “standing in” for absences or vacations of the onsite resources, that may also include site management.
  • Provides, executes, and supports all aspects of services, which entails traveling to and from various accounts.
  • Creates and maintains a customer-focused environment
  • Responsible for customer satisfaction by engaging in end-user feedback.
  • Responsible for escalating customer issue to ESM/AOM and support the resolution to completion.
  • Communicates effectively and responds quickly to customers and end user communication
  • Collects data and is knowledgeable of the tools and methods used for the completion of the Monthly Operations Review as directed

Skills:

  • Be able to use Microsoft, word, excel, outlook, and PowerPoint.

Education/Experience:

  • Verifiable High School diploma or GED is required.

Related Jobs

Project Manager - Facility Maintenance Transition

Business Support
 Texas
9 Months

Location : Fort Worth TX The Project Manager – Facility Maintenance Transition will lead the full transition of facility maintenance responsibilities to the airport authority, ensuring a smooth transfer of processes, scope, and operational knowledge. This role requires strong leadership, strategic planning, and cross-functional coordination to manage stakeholders, mitigate risks, and ensure continuity of facility operations throughout the transition period.

Project manager
Facility.

Product Coordinator

Business Support
 Texas
12 Months

Location : Fort Worth TX The Product Coordinator will support product operations for travel and hotel-related offerings by managing invoicing, updating content, and coordinating projects across departments. This role requires strong organizational skills, attention to detail, and proficiency with Excel and Microsoft tools. The coordinator will interact with high-level partners to gather information and ensure accuracy across platforms while supporting various cross-functional initiatives.

Marketing
Content.

Content Strategist

Business Support
 Texas
12 Months

Location : Fort Worth TX 76155 The Content Strategist will support Technology Strategy & UX team by planning, creating, and managing content across employee-facing digital tools. This role focuses on developing clear, consistent, user-centered content that aligns with brand voice, enhances product usability, and supports both customer service teams and end users. The position requires strong writing skills, UX collaboration, and content governance expertise within a hybrid work environment.

Content
UX

Environmental Consultant

Business Support
 Washington
12 Months

Location : Richland WA The Environmental Consultant will support environmental compliance, permitting, and regulatory review activities for EN in Richland, WA. The role involves performing NEPA/SEPA research, conducting field assessments, preparing environmental documentation, and collaborating with multidisciplinary teams to ensure adherence to federal, state, and local environmental regulations. This position plays a key role in identifying environmental risks, developing strategies, and supporting project decisions through expert analysis and reporting.

Environmental
Compliance

Financial Analyst Sr

Business Support
 New Jersey
6 Months

Location : Carneys Point New Jersey Seeking a Senior Financial Analyst to support business operations through advanced financial analysis, data interpretation, and reporting. This role requires strong analytical skills, expertise in business processes, and proficiency in financial and operational systems to support strategic decision-making.

Financial
workforce

Project Manager II

Business Support
 Texas
6 Months

Location : Houston TX The Project Manager II will lead cross-functional supply chain planning and execution initiatives within a GMP-regulated healthcare environment. This role is responsible for driving MRP II Class A–aligned project implementation, improving operational performance, managing timelines and budgets, and ensuring high-quality execution. The position requires strong leadership, risk management, and collaboration skills to deliver impactful supply chain solutions.

project
healthcare
Supply chain

SECURITY SPECIALIST

Business Support
 Pennsylvania
6 Months

Location : KENNETT SQUARE Pennsylvania The Security Specialist will support personnel security operations by conducting and adjudicating background investigations for employees, contractors, and third-party vendors. This role helps mitigate insider-risk threats by ensuring regulatory compliance, analyzing risk factors, and providing security guidance. It requires strong investigative skills, experience with background screening tools, and knowledge of regulatory frameworks such as NERC/FERC.

Background
Investigation.

Business Analyst Jr

Business Support
 Pennsylvania
12 Months

Location : PHILADELPHIA Pennsylvania The Junior Business Analyst will support data analytics activities focused on improving the complaint management process. This role involves analyzing datasets, preparing reports, and assisting with problem-solving initiatives using Microsoft tools. The position requires strong analytical thinking, Excel proficiency, and the ability to work collaboratively in a hybrid work environment.

Data
Excel.

Call center supervisor

Business Support
 Illinois
12 Months

Location : OAKBROOK TERRACE Illinois 60181. We are looking for a Call Center Supervisor who will manages daily operations, leading agents to meet performance goals (KPIs like call volume, wait times) through coaching, performance monitoring, and handling escalations.

Call center supervisor
Coaching
Mentoring
KPI
escalation
logo

At SGS Consulting, we go beyond resume-job matches, creating meaningful connections and pathways for individuals to thrive in defining careers.


2025. All right reserved.
logologologologo