Customer Service Representative I

SGS_JOB_3255

Admin/Clerical
 New Jersey
Customer service
EDI
order entry

Contract - 03 months

Location (mandatory): Edison NJ Provides support to customers and the sales team by performing the following duties.

Job Responsibilities:

  •  Ensures all orders received, through EDI, emails and phone are processed in a timely and accurate manner. Ensure any changes or revisions to orders are properly documented and communicated. Provide necessary documents to operations/warehouse department.
  •  Responsible for establishing and maintaining effective communication with all customers regarding price discrepancies, out of stocks and potential shipping delays.
  •  Ensure all customer related documentation is complete and filed.
  •  Processes RMAs and credits. When necessary forward credits to customers and corporate finance.
  •  Oversee/manage Papervision.
  •  Attend and participate meetings as required.
  • Additional Responsibilities 
  • Answer incoming calls.
  •  Oversee the resolution of all customer complaints. Ensure communications are comprehensive and thorough. Report all complaints to supervisor when applicable.
  •  Provide customers missing or misplaced documents including but not limited to invoices and BOLs.
  •  Provide effective support to sales team.
  •  Greets and screens visitors and telephone call and notifies staff members or records and relays messages.
  •  Monitors admittance to facility assuring admittance is authorize employees and vendors only.
  •  Complete miscellaneous customer care functions and special projects as assigned.
  •  Complete reports and maintain documentation as required.

Skills:

  •  Knowledge of Microsoft Excel; IDS systems; Power Sell software; EDI software and Microsoft Outlook.
  •  Oral and written communication skills.
  •  Time management.
  •  10 key skills. 

Education/Experience:

  •  High School diploma or GED equivalent
  •  One to two years related experience and/or training; or equivalent combination of education and experience
  •  System Implementation preferred

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