People Connect Associate

SGS_JOB_3354

Finance
 New York
Servicenow
Workday
HR Advisory
US Employment Law
Employee Relations

Contract - 6 Months (Contract, possibilities of extension)

Location : New York, NY This role is a hybrid People Specialist / HR Operations position supporting employees and managers across the full employee lifecycle in a global, fast-growing organization. Reporting to a London-based leader, the role focuses on HR advisory support, employee relations, process improvement, and data accuracy, while partnering with HR Business Partners and Centers of Excellence across regions. It emphasizes delivering an excellent employee experience through ServiceNow and Workday, enabling self-service, ensuring compliance, and continuously improving people processes. First month will be fully in office. After that, it will be a hybrid role: 3 days in office, 2 days WFH. This role reports to the Global People Team Lead, based in London, and works closely with People team colleagues across the Americas, EMEA and APAC. The People Specialist delivers high-quality, timely advice and support to employees and managers. You’ll collaborate with teams across People Operations, Business Partners, and Centers of Excellence to provide seamless support and drive process improvements. You’ll offer practical guidance, resolve complex queries, and help enhance our core people platforms, ServiceNow and Workday, enabling smarter self-service and continuous improvement throughout the employee lifecycle. You’ll offer practical guidance, resolve complex queries, and help enhance our core people platforms, ServiceNow and Workday, enabling smarter self-service, strong data integrity, and continuous improvement throughout the employee lifecycle.

Job Responsibilities:

  • Deliver accurate, efficient, and consistent process support across the entire employee lifecycle.
  • Partner with People Business Partners, specialist HR teams, and operational colleagues around the globe to deliver seamless employee experiences.
  • Coach employees on available HR self-service tools to guide efficiency and customer satisfaction
  • Build trusted relationships with managers and translate business needs into clear, practical people solutions.
  • Use data and analytics to identify trends, guide decisions, and drive process improvements.
  • Manage complex and sensitive employee relations cases, ensuring fair, timely and compliant outcomes.
  • Support the evolution of ServiceNow and Workday, helping to enhance self-service and process automation.
  • Communicate effectively across regions and time zones, providing responsive and thoughtful support.
  • Contribute to continuous improvement by sharing knowledge, feedback, and best practices across the team.
  • Ensure accuracy and completeness of employee lifecycle data and documentation across ServiceNow and Workday.
  • Apply sound judgement when assessing requests to ensure they are correctly scoped, evidenced and aligned to the appropriate lifecycle stage.
  • Identify recurring data or process issues and contribute to continuous improvement.

Skills:

  • 4+ years’ experience in HR advisory or business partnering roles within large, matrixed organizations, enhancing the employee lifecycle through consistent, people-first delivery.
  • Proven experience managing employee relations matters, including performance, absence, grievance, and conduct.
  • Sound knowledge of US employment law and awareness of employment practices across the Americas.
  • Proficiency in ServiceNow (Sofi) and/or Workday, or similar HR systems, is preferred.
  • Strong collaboration skills and the ability to influence outcomes in a matrixed environment.
  • A data-driven mindset, confident in interpreting HR data and maintaining accurate records.
  • Excellent communication skills with cultural awareness and cross-regional sensitivity.
  • Adaptability in a fast-paced environment and openness to new technology and evolving ways of working.
  • A proactive, learning mindset, sharing knowledge to strengthen team capability and improve service delivery.
  • Demonstrated attention to detail and pride in producing accurate, well-documented work.
  • Experience working with complex employee lifecycle processes where precision matters (e.g., contractual changes, compliance-driven actions, pay changes, ER outcomes).
  • Confidence in challenging incomplete or poorly scoped requests to protect data quality and employee outcomes.
  • Comfort operating in environments where data accuracy, process discipline and judgement are essential.

Education/Experience:

  • Min. Bachelor’s degree

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