DEPARTMENT SUPPORT SPECIALIST I

SGS_JOB_3523

Business Support
 Texas
Customer Service
Salesforce

Contract - 12 Months

Location : Houston Texas The Department Support Specialist I serves as a Tier Two customer support representative, managing escalated customer service cases related to billing and account issues. This role acts as a liaison between customers, internal teams, and external utilities, working primarily in Salesforce within a hybrid work environment. The position requires strong independence, attention to detail, and effective time management.

Job Responsibilities:

  • Handle Tier Two escalated customer service cases, primarily related to billing and account inquiries.
  • Manage and resolve cases in Salesforce, ensuring timely and accurate resolution.
  • Act as an intermediary between customers, internal departments, and utility providers to resolve complex issues.
  • Review and analyze billing, account, and order-to-cash related issues.
  • Communicate professionally with customers to provide updates and resolution details.
  • Collaborate with Tier One customer service teams and third-party vendors to ensure seamless case escalation and resolution.
  • Work independently to manage a caseload while meeting service level expectations.
  • Maintain accurate documentation and case notes within Salesforce.
  • Adhere to company policies, procedures, and customer service standards.
  • Work in a hybrid schedule, primarily remote with one designated in-office day per week.
  • Perform additional duties as assigned.

Skills:

  • Strong customer service background, preferably in a Tier Two or escalated support role.
  • Experience or familiarity with Salesforce case management.
  • Knowledge of order-to-cash systems and billing processes (preferred).
  • Basic proficiency in Microsoft Excel.

Education/Experience:

  • High School..

Related Jobs

USA - HR Coordinator - II - USD

Business Support
 Florida
07Month + (Highest possibilities of extension)

Location: Tampa FL USA 33602

HR Operations
Administering
Workday

Patient Centricity MIPI Fellow

Business Support
Remote
24 Months

The Patient Centricity MIPI Fellow supports patient-focused research initiatives within the Medical Intelligence and Patient Insights team. This entry-level role involves working with cross-functional teams to generate insights on disease burden, patient experience, and healthcare utilization to support strategic decisions in research and development

Patient-centric research
epidemiology
healthcare analytics
patient journey mapping
stakeholder management
health economics
data analysis
scientific communication
Microsoft PowerPoint
Excel
Word
Teams

Recruiter I

Business Support
 North Carolina
03 months

Location (mandatory): Charlotte, NC 28217 Seeking a motivated Recruiter with 1-3 years of experience to manage the end-to-end hiring process for professional roles. As a key member of our talent acquisition team, you will proactively identify staff vacancies, source and screen quality candidates, and efficiently manage applicant pipelines across multiple recruiting platforms. This position also emphasizes relationship-building with external partners to support both immediate hiring needs and future talent pipelines.

Full-cycle recruiting
Candidate sourcing
Resume screening
Interview coordination
Talent pipeline
ATS management
Stakeholder collaboration
Relationship building
and Recruiting platforms

Print Mgmt. First Responder

Business Support
 South Carolina
03+ Months Extendable

Location : Mount Pleasant, SC 29464. This role's focus will be on the printer fleet. Basic troubleshooting and technical capabilities with printers are important skills for this position

Print Production
Printing
Digital Printer
Copier
Mailroom
printer fleet

Print Production

Business Support
 Minnesota
03+ Months Extendable

Location : Chanhassen, MN 55317. Shift: Standard normal work hours depending on location. Dress Code: Pharmacy High volume print production, attention to detail, must be tech savvy and ability to work internet browser, MS Outlook, and advanced print portal (or similar applications), dependable, self-starter, lift to 50lb (cases of paper), friendly and ability to get along with multiple personalities.

Print Production
Printing
Digital Printer
Copier
Mailroom

Marketing Manager: Retail Experience Strategy

Business Support
 Rhode Island
06+ Months Extendable

Location : Hybrid (Woonsocket, RI 02917) Shift: Standard normal work hours depending on location. Dress Code: Pharmacy As a Marketing Manager on the Retail Experience Strategy team, you will play a pivotal role in delivering and optimizing innovative pilot experiences across locations. You will lead the execution of in-store marketing initiatives, events, and ensure all elements are well executed, impactful, and enhance the overall experience that supports our goals. Your work will help transform our retail spaces into beloved destinations for our customers, colleagues, and the local communities we serve. Together, we aim to elevate the in-store experience, driving stronger engagement, growth, and long-term value.

Retail
Marketing
Stores
store operation
Consumer Insight

Medicare Marketing Materials Consultant

Business Support
Remote
$27-30/hr. on W2
03+ Months Extendable

Shift: Standard normal work hours depending on location. Dress Code: Pharmacy This position will independently conduct Quality Assurance reviews on Medicare member materials. The QA will consist of reviewing PDF documents alongside Source of Truth documentation to ensure accuracy of the materials. The materials include benefit information, cost-sharing, and explanations of how the plans work. We work on a timeline to get these documents accurate, verified, and mailed, so time and precision are of the essence.

CMS
Proof-reading
proofread
proofreading
Medicare
Quality Check
Data Analysis
Evidence of Coverage (EOC)
Annual Notice of Change (ANOC)
Marketing Materials
Drafting

Analyst I Operations Reporting and Workflow Coordinator

Business Support
 Texas
03+ Months Extendable

Location : Irving, TX (remote but need around driving area) Shift: Standard normal work hours depending on location. The Operations Reporting & Workflow Coordinator is responsible for driving operational efficiency through data analysis, ticket management, and stakeholder collaboration.

Data Analysis
Ticket Management
Excel
Power BI
Tableau
Jira
Servicenow
Zendesk

Healthcare Consultant I - SW Ohio

Business Support
 Ohio
03+ Months Extendable

Candidates must reside in one of these counties: Central/Southeast OHIO Counties ** Candidates could be required to travel to the corporate office in Franklin County for onsite meetings. These usually happen 1-2 times a year. ** Travel to office is not reimbursable.

Bilingual
Spanish
Healthcare consultant
Case Management
Case Manager
Case Management Coordinator
logo

At SGS Consulting, we go beyond resume-job matches, creating meaningful connections and pathways for individuals to thrive in defining careers.


© 2026 All rights reserved.
logologologologo