Collections Analyst I

SGS_JOB_3717

Finance
 North Carolina
B2B collections
SAP
GetPaid
Government portals
order-to-cash process

Contract - 12 Months

Location : Charlotte, NC 28217. Experienced B2B Collections Specialist with strong SAP experience and excellent communication and Excel skills to manage key customer accounts. The role focuses on driving improvements in collections effectiveness, reducing past dues, and enhancing cash flow timeliness. The candidate will handle dispute resolution, collaborate with internal teams and third-party partners, and ensure SLA compliance. Responsibilities also include performing root cause analysis, leading process improvement initiatives, and supporting SAP enhancements. The ideal candidate will have 5+ years of collections experience, strong knowledge of the order-to-cash process, and the ability to mentor teams and manage escalations.

Job Responsibilities:

  • Drive proactive improvements to Collections effectiveness
  • Provide impactful proactive action plans via frequent monitoring of past due percentages
  • Create and execute strategic actions plans to enhance cash flow timeliness
  • Ensures SLAs are met and partners with extended Shared services team to improve performance
  • Challenges Status Quo and actively participates in continuous process improvement projects and Kaizen events
  • Performing root cause analysis, drives process improvement to ensure further process efficiencies
  • Drive process and ensure goals are met, by participating and leading governance calls
  • Timely collections and resolution of past due accounts receivable for assigned key customer accounts
  • Develop and maintain positive and effective relationships with external Key Account’s and internal stake holders
  • Work closely with Customers and Cash Applications Department to resolve open credits & refunds
  • Lead initiatives to improve DSO, involving various internal stakeholder groups
  • Champion SAP improvement projects
  • Dispute management

Skills:

  • B2B Collections Expertise
  • SAP Experience
  • Order-to-Cash (O2C) Process
  • GetPaid software

Education/Experience:

  • 5+ years of B2B Collections work experience & sound knowledge of order-to-cash process
  • Must be proficient in Microsoft Excel, Word, and Outlook
  • SAP and Get Paid experience
  • Portal uploading (preference for Government portals - PIEE (WAWF) and IPP.gov

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