Receptionist / Front Desk Hospitality Ambassador

sgs-job-6003

Admin/Clerical
 California
Microsoft Office
Google Suite
badge management
interpersonal skills
hospitality skills

Contract - 12-month contract (possibility of extension)

Shift Time: • 7:00 AM – 4:00 PM • 8:00 AM – 5:00 PM • Bi-weekly Thursday meetings until approximately 6:30 PM The Hospitality Ambassador will provide a high-touch, professional hospitality experience for employees, visitors, and business partners at a corporate campus in South San Francisco. This fully onsite, customer-facing role serves as the first point of contact in the lobby and supports visitor management, campus access, guest services, and daily site operations in coordination with Security and other internal teams.

Job Responsibilities:

  • Serve as the primary point of contact for employees, visitors, and guests at the front desk and lobby.
  • Provide exceptional customer service and respond to inquiries, requests, and concerns professionally.
  • Manage visitor check-in, badge assignment, host notifications, and campus access procedures in partnership with Security.
  • Maintain confidentiality and follow security and access protocols.
  • Coordinate vendor deliveries, packages, catering, VIP interactions, special requests, and phone inquiries.
  • Manage parking placards, Clipper Cards, transportation programs, and lobby amenities.
  • Provide coverage across multiple lobbies as needed.
  • Support document handling and distribution through the gnExpress delivery service.
  • Maintain lobby supplies and assist with projects and process improvement initiatives.
  • Collaborate with Security, Legal, Administrative, Events, and other cross-functional teams.
  • Attend bi-weekly Thursday meetings, team meetings, and complete required safety certification within six months.

Skills:

  • Exceptional customer service and hospitality skills.
  • Strong verbal and written communication and interpersonal skills.
  • Front desk, reception, concierge, or visitor management experience.
  • Visitor check-in, badge management, and access control coordination.
  • Professional handling of confidential and sensitive information.
  • Multitasking, adaptability, and problem-solving in a fast-paced environment.
  • Vendor coordination, package handling, and guest service support.
  • Proficiency in Microsoft Office and Google Suite.
  • Ability to learn visitor management systems and call center tools.
  • Teamwork and a continuous improvement mindset.

Education/Experience:

  • Bachelor's degree in any field.
  • 3–4+ years of experience in corporate hospitality or high-end customer service environments, such as luxury hotels, retail, concierge services, or similar settings.
  • Strong proficiency in Microsoft Office and Google Suite.
  • Ability to learn new systems and technologies.
  • Valid California driver's license.
  • Ability to work fully onsite five days per week in South San Francisco.
  • Flexibility to work either the 7:00 AM–4:00 PM or 8:00 AM–5:00 PM shift.
  • Availability to attend bi-weekly Thursday meetings until approximately 6:30 PM.

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