Fulfilment Manager (CAN)

SGS_JOB_3250

Business Support
Quebec
logistics
commercial and supply chain management
Perfect command of spoken and written French
directing
coaching
developing
and inspiring a fulfilment team within the CMP by working closely with the CMP Commercial team and Unit Management team
including communication
flexibility
performance culture
competence development
succession planning
maintaining a work environment which supports equality
diversity and inclusion and well-being.

Contract - Direct hire, full time

Location (mandatory): Montreal Quebec Canada 3-5 years working experience in a management position in distribution, retail, logistics or similar. Experience of working as a management team member with the ability to implement change by positively altering the business directly as well as through good collaboration. Perfect command of spoken and written French, and an intermediate level of spoken and written English. Knowledge of English is required due to the need to communicate with colleagues, clients and partners located outside of Quebec. Shift: Mon-Fri 9am to 5pm (mostly daytime with a requirement for 1-2 evenings and 1 weekend every 2 weeks, with compensatory days off)

Job Responsibilities:

  • Responsible for directing, coaching, developing, and inspiring a fulfilment team within the CMP by working closely with the CMP Commercial team and Unit Management team, including communication, flexibility, performance culture, competence development, succession planning, maintaining a work environment which supports equality, diversity, inclusion, and well-being.
  • Secure a high customer and co-worker satisfaction at lowest possible cost in an omnichannel scope for good availability, sustainability, and customer order fulfilment, by actively working with Happy Customer Score,  Brand Capital, iShares survey and Review results.
  • Accountable for securing quality in fulfilment operations with focus on retail foundation, services, improvements in quality and productivity, and cost optimization, in line with Country Customer Fulfilment Business Plan and Commercial Direction.

Skills:

  • logistics, commercial and supply chain management, Perfect command of spoken and written French, directing, coaching, developing, and inspiring a fulfilment team within the CMP by working closely with the CMP Commercial team and Unit Management team, including communication, flexibility, performance culture, competence development, succession planning, maintaining a work environment which supports equality, diversity and inclusion and well-being.

Education/Experience:

  • University degree (Economics, Logistics, Supply Chain Management) or relevant experience and effective performance in logistics/commercial/supply chain management.
  • 3-5 years working experience in a management position in distribution, retail, logistics or similar.

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