Accounts Receivable Specialist

sgs-job-3948

Admin/Clerical
Remote
Accounts Receivable
AR
A/R
Collection
DEBT
Bookkeeping
Accounting

Contract - 03+ Months Extendable

Location (mandatory): Remote in EST Timezone The Accounts Receivable Specialist is responsible for managing all facets of accounts receivable relationships with an assigned portfolio of commercial customers. The Accounts Receivable Specialist is responsible for the timely and profitable collection of accounts receivable for customers by maintaining constant open lines of communication between customers and sales while maintaining favorable customer relations.

Job Responsibilities:

  • Portfolio management of accounts; collect accounts receivable monies by analyzing open balances and taking appropriate action to contact customers; meet or exceed assigned DSO and past due invoice goals
  • Solve problems through account reconciliation and the coordination for the correction of billing or cash application errors
  • Resolve customer claims and disputed items while providing feedback to those processes to prevent similar errors in the future
  • Analyze payment trends by customer or customer group and takes action to address and notify management when necessary
  • Understand when, to whom and how to escalate issues to drive resolution
  • Place accounts on credit hold as necessary
  • Provide guidance to functional counterparts in operating units and management on matters involving exposure and risk associated with accounts receivable relationships
  • Support department productivity goals managing incoming phone calls, chat, and email correspondence (Cases) as needed during peak volumes.
  • Minimize losses due to bad debt
  • Communicate with Field Operations and Commercial Sales Teams regarding account and portfolio status
  • Be actively involved in department continuous improvement projects by identifying improvement opportunities, working on a project team, or leading a project

Skills:

  • Accounts Receivable, AR, A/R, Collection, DEBT, Bookkeeping, Accounting

Education/Experience:

  • Minimum associate’s degree in business related field preferred, or equivalent experience in lieu of associate degree
  • 2+ years’ experience in credit and collections or customer facing role
  • Understanding of basic accounting and bookkeeping procedures

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