Accounts Receivable (Collection)

sgs-job-6009

Business Support
Remote
Outbound calls
collections
Accounts Receivable
Call Centre

Contract - 03+ Months Extendable

Shift: Mon to Fri, 8:30 am - 5:00 pm Small Description (mandatory): The Accounts Receivable Specialist is responsible for managing all facets of accounts receivable relationships with an assigned portfolio of commercial customers. The Accounts Receivable Specialist is responsible for the timely and profitable collection of accounts receivable for customers by maintaining constant open lines of communication between customers and sales while maintaining favorable customer relations.

Job Responsibilities:

  • Solve problems through account reconciliation and the coordination for the correction of billing or cash application errors Resolve customer claims and disputed items while providing feedback to those processes to prevent similar errors in the future Analyze payment trends by customer or customer group and take action to address and or notify management when necessary Understand when, to whom and how to escalate issues to drive resolution Place accounts on credit hold as necessary Provide guidance to functional counterparts in operating units and management on matters involving exposure and risk associated with accounts receivable relationships Support department productivity goals managing incoming phone calls, chat, and email correspondence (Cases) as needed during peak volumes. Minimize losses due to bad debt Communicate with Field Operations and Commercial Sales Teams regarding account and portfolio status Be actively involved in department continuous improvement projects by identifying improvement opportunities, working on a project team, or leading a project
  • Solve problems through account reconciliation and the coordination for the correction of billing or cash application errors
  • Resolve customer claims and disputed items while providing feedback to those processes to prevent similar errors in the future
  • Analyze payment trends by customer or customer group and take action to address and or notify management when necessary
  • Understand when, to whom and how to escalate issues to drive resolution
  • Place accounts on credit hold as necessary
  • Provide guidance to functional counterparts in operating units and management on matters involving exposure and risk associated with accounts receivable relationships
  • Support department productivity goals managing incoming phone calls, chat, and email correspondence (Cases) as needed during peak volumes.
  • Minimize losses due to bad debt
  • Communicate with Field Operations and Commercial Sales Teams regarding account and portfolio status
  • Be actively involved in department continuous improvement projects by identifying improvement opportunities, working on a project team, or leading a project

Skills:

  • 2+ years’ experience in credit and collections or customer facing role
  • Understanding of basic accounting and bookkeeping procedures
  • Proficiency in Microsoft Excel, Word, Outlook, and various business software systems as needed

Education/Experience:

  • Minimum Associates degree in Business related field preferred, or equivalent experience in lieu of Associate degree

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